Darla Alderman

Another great experience at Capo Vw. Brad in the service department never disappoints. They are always friendly and take care of our needs. I will continue to support them. department never disappoints. They are always friendly and take care of our needs. I will continue to support them. More

by KIRBYSELLS Verified Customer Verified Customer

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For years our family has and will continue to purchase and service our VW cars at Capistrano Volkswagon. We do this because our family trusts them to continuously provide professional, friendly, efficient and service our VW cars at Capistrano Volkswagon. We do this because our family trusts them to continuously provide professional, friendly, efficient, honest and timely service. Thank you Capistrano VW...we have one less thing to worry about in our lives because of you consistent excellence! More

by TERRILUND Verified Customer Verified Customer

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Again after many years of great service at Capistrano Volkswagen Brad professionally serviced our VW Beetle with 5-Star excellence. He and the mechanics communicated promptly with a detailed video of ar Volkswagen Brad professionally serviced our VW Beetle with 5-Star excellence. He and the mechanics communicated promptly with a detailed video of areas needing attention and what was accomplished on the service visit. The service department at Capo VW is truly a "well oiled machine" and are a great team. More

by TERRILUND Verified Customer Verified Customer

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Just excellent service You just don't forget your first experience, from the first day I stepped into the dealership. I didn't have good credit from day one, I purchased a You just don't forget your first experience, from the first day I stepped into the dealership. I didn't have good credit from day one, I purchased a certified use car, I was told if I made my payments on time, I was promised the next time that they would put me in a brand new car, which I did, it's just something i will never forget. More

by MLONG8 Verified Customer Verified Customer

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Great dealership, excellent service! Great experience. Always great service when coming to Capistrano Volkswagen and love the atmosphere. The staff are friendly and helpful. The parts man Great experience. Always great service when coming to Capistrano Volkswagen and love the atmosphere. The staff are friendly and helpful. The parts manager is very knowledgable and knows his products. More

by MYAREMY Verified Customer Verified Customer

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"Move Over Ritz Carlton" I made my reservations online, which took less than 3 minutes, for my appointment yesterday at 1:30 pm, Thursday. I was on time and was greeting by A I made my reservations online, which took less than 3 minutes, for my appointment yesterday at 1:30 pm, Thursday. I was on time and was greeting by Arlen at the service desk. Arlen is the service manager and I now know why!!! Arlen took care of everything I needed, 50K miles service for my Passat. and both recalls on the vehicle and more!!! I was taken home and was picked up from home, right on time and by two great Uber drivers. Coming from 38 years of Hotel, Restaurant and Hospitality management background, I was very impressed. The "WOW" factor came in when I was emailed a video of my car, by the technician, showing me what has done and what he had found in addition to my scheduled service. Immediately after I watch the video I received a call from Arlen asking me if it was okay to go ahead with the additional repairs. I agreed and all was so fluid and seamless!!! Thank you Arlen and Team!!! Well done Sir!!!! More

by tonykm66 Verified Customer Verified Customer

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Best people and dealer around I purchased my 2019 VW at Capistrano VW in July 2018. I chose them because I didn't get the runaround and BS that you get from other dealers. Every I purchased my 2019 VW at Capistrano VW in July 2018. I chose them because I didn't get the runaround and BS that you get from other dealers. Everyone is so professional and you know that they appreciate your business. You always get excellence service and a video explaining what they have done. Not to mention the reminders of when your car service appointment is. I was in the middle of a home move and they offered me an Uber ride home and back to pick up my car. This was a time and stress saver for me! Thank you to the team at Capistrano VW. Debra Straume More

by straumdj Verified Customer Verified Customer

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The service is simply the best around! Our family has bought several cars over the years...and we keep coming back because the service is OUTSTANDING! They are professional, honest, knowle Our family has bought several cars over the years...and we keep coming back because the service is OUTSTANDING! They are professional, honest, knowledgeable, and treat us like family. The dealer ship is so clean , we love all the amenities like the beautiful upscale clean bathrooms, popcorn hot chocolate and coffee while we are visiting👌🏻😄 we love Capistrano Volkswagon. More

by TERRILUND Verified Customer Verified Customer

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Major service Jeff, my service advisor, is honest, efficient, and reliable. My service technician was thorough and helpful. I would recommend San Juan Capistrano fo Jeff, my service advisor, is honest, efficient, and reliable. My service technician was thorough and helpful. I would recommend San Juan Capistrano for all servicing needs as well as a dealership in which to buy a new car. The sales people, Buddy in particular, are easy to deal with. More

by LESLIE_MCCULLOUGH62 Verified Customer Verified Customer

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Service with care Fred Evans is one of the best service advisors I've ever dealt with. He has always gone above and beyond to help me out every time I've needed it. Fred Evans is one of the best service advisors I've ever dealt with. He has always gone above and beyond to help me out every time I've needed it. More

by THEBEBOLLA Verified Customer Verified Customer

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