Danielle Starkey | Page 72

This dealership went the extra mile to take care of us. We are very happy. We are very happy. More

by CHICO79PURAVIDA Verified Customer Verified Customer

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very thorough recommendations were more than i could afford at the time. will schedule at a later time afford at the time. will schedule at a later time More

by WKK19642015 Verified Customer Verified Customer

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Staff very friendly and informative. They kept me up to date on what was going on with my vehicle. They kept me up to date on what was going on with my vehicle. More

by LINDAOV1947 Verified Customer Verified Customer

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My issue is on March 17th, I paid for fuel injection service at the recommendation of the dealership who services my car. It was to prevent known issues with the fuel injection becoming stuck causing ca service at the recommendation of the dealership who services my car. It was to prevent known issues with the fuel injection becoming stuck causing car to shut off instantly. I paid over $200 for the service. 2 weeks later on April 3rd, the car stopped on me in the middle of a busy road during morning commute. The issue was stuck fuel injection. If it was cleaned as I paid for and was to prevent it from happening....it did not. More

by MLHIPES Verified Customer Verified Customer

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Pleasant and very helpful. Offers professional information for service at a later date. They need extra help like everywhere. Offers professional information for service at a later date. They need extra help like everywhere. More

by BILLIEHWEBB Verified Customer Verified Customer

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Always have had great service. The service representative has always been knowledgeable and friendly. They have timely addressed any questions or concerns when I've had them. The service representative has always been knowledgeable and friendly. They have timely addressed any questions or concerns when I've had them. More

by KITKATZZ685 Verified Customer Verified Customer

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I purchased a Rogue in 2016 & got the environmental pkg for 7 years. I brought my car back several times to have the seats cleaned but the stains kept coming back & the dealership made it difficult for me for 7 years. I brought my car back several times to have the seats cleaned but the stains kept coming back & the dealership made it difficult for me to keep getting them cleaned. I asked them to remove the dealership name from my car bcuz of the poor service. This year I purchased a 2023 Rogue and asked if I could have the seats cleaned in the 2016 Rogue again b4 the warranty expired, what a hassle! No one could fine my paperwork, I was told they could try to find it but it would be a lot of legwork! Finally they agreed to clean them “as a ONE TIME courtesy”. I paid a lot of money for the warranty. I was also told that the times I did leave it to be cleaned it was only surface cleaning not extraction which is what I paid for! So, for 7 years I didn’t get the service I paid for. No wonder the stains kept coming back. I was told the seat covers would be removed and new ones put on if the stains came back but then, when the stains came back they didn’t honor the warranty!! I had paperwork but it didn’t matter, I only got surface cleaning. Why sell the package if u aren’t going to honor it?? I will be asking the dealership to remove the name from my new car too. I was hoping since the name changed maybe it was better but, same ppl run it so same old service or, lack there of! More

by sohappy2be Verified Customer Verified Customer

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Danielle was really nice - I got there for my appointment to have my Hyundai Venue serviced (oil change, Tire Rotation etc) and take care of a recall for software. I would have given 5 Stars except Danielle to have my Hyundai Venue serviced (oil change, Tire Rotation etc) and take care of a recall for software. I would have given 5 Stars except Danielle accidentally put a scratch in the car when she drove it in the Service Department. Anyone can make a mistake, and she handled it very well - told me what happened, gave me a loaner car and kept mine for a week or so to repair the slight damage. Can't see where the scratch was at all now, so I am happy how this was very professionally handled, and no charge! I wish it had taken a bit less time for the service Department to get the loaner ready, but otherwise everything was very good, and I liked getting an upgrade to a Santa Fe. Overall very happy with Service here! More

by Obarthelmai Verified Customer Verified Customer

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Very long check out process. Car was ready but they were too busy to call me Car was ready but they were too busy to call me More

by BABABALL1420 Verified Customer Verified Customer

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Had an amazing experience as always. I really appreciate the effort to get my car back. She is looking so nice. I really appreciate the effort to get my car back. She is looking so nice. More

by TWANE81 Verified Customer Verified Customer

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