Danielle Starkey

Very nice new facility. Online appointment system needs to use the new location vice the old one. Great service but seems a little expensive. Online appointment system needs to use the new location vice the old one. Great service but seems a little expensive. More

by VMICONN Verified Customer Verified Customer

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Sales side is fine. Service side is questionable. During my last service appointment both service writers that I interacted with recommended a service that my owner's m Service side is questionable. During my last service appointment both service writers that I interacted with recommended a service that my owner's manual stated was not recommended ever for this particular car. I had an experience in 1999 or 2000 that was very similar. I had a 1993 excel that kept jumping out of gear (4 speed manual transmission) while driving down the road. The service writer in that case recommended an engine tuneup, saying that the tuneup would help the engine and transmission work better together probably eliminating my problem. I turned down that service, sold the car, and purchased another elsewhere. In 2019 I purchased my 2020 Elantra, hoping I would not have the same kind of problem. I guess it's a systemic problem at this dealership. I have purchased my last car from this dealership. More

by JIMBILL0628 Verified Customer Verified Customer

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Upon making an appointment with Danielle I was assured I would have a shuttle ride back to my house. The reason that was so important that I get home is I am on supplemental oxygen 24/7. I was wearing my po would have a shuttle ride back to my house. The reason that was so important that I get home is I am on supplemental oxygen 24/7. I was wearing my portable concentrator which doesn’t last long. When the shuttle driver arrived and asked for anyone needing a ride I told him I needed to go to my house. I was told I would have to wait until he got people to work then he would come back for me. Tried explaining my situation with oxygen, he didn’t care, just told me again that he would take me after he took the people to work. At that point I had 36 minutes of oxygen left! Sure, I could have brought my charger but again, Danielle assured me I would have a ride at 8:00. At this point I’m not ashamed to say I lost my temper, not at Danielle or the service department but at the (sorry for term) smartass you’ve got driving your shuttle. I live appx 1.3 miles from the dealership, why was it such a problem? Danielle and the lady in the office next to Danielle (I’m assuming Service Mgr) were extremely helpful. The lady in the office actually drove me home herself, and then surprisingly Danielle had my car delivered when they were done. THAT is service above and beyond, your driver is someone that shouldn’t be dealing with the public. He even followed me back to the service area to try arguing with me. That is when I got mad and started raising my voice and told him to get the xxxx away from me. All of this was witnessed by the Service Manager and Danielle walked into the middle of it. They both did a good job of calming me down and rectifying the situation. I would like for you to take a minute and look at the liability this man exposed your dealership to. Iff I had run out of oxygen then in 2 or 3 minutes I would have devolved into hypoxia and would have been carried by ambulance to the ER, all because that driver wanted to show what power he thought he had. Again, kudos to the service department, and your shuttle driver needs some serious counseling on dealing with the public, or directions out the door! In closing, this man has cost your business whatever I will need in the future, because I’ll drive 25 miles up the mountain to Shelor Hyundai in the future. Even though I will drive right by your dealership on the way! This happened on the morning of May 22nd if you even care about it. Eddie L Edwards III More

by eleiii3 Verified Customer Verified Customer

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It is always a pleasure to get my car serviced here. Danielle was so very helpful and guided me through what I needed to do to get the leak fixed in my car. Danielle was so very helpful and guided me through what I needed to do to get the leak fixed in my car. More

by ROBIN1203 Verified Customer Verified Customer

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Extremely pleased with both the work done and the courtesy. and efficiency of the staff. Spotless facility courtesy. and efficiency of the staff. Spotless facility More

by COACHANDPEG Verified Customer Verified Customer

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excellent dealership. Facility is spotless, service is quick and communication is outstanding. Very impressive. Good experience Facility is spotless, service is quick and communication is outstanding. Very impressive. Good experience More

by COACHANDPEG Verified Customer Verified Customer

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Efficient, professional staff at Hyundai Service Center. Dealership is convenient, modern equipment for servicing vehicles is great! Dealership is convenient, modern equipment for servicing vehicles is great! More

by SUSIE_O2001 Verified Customer Verified Customer

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Danielle is a superb consultant! Your service station is the best in all aspects of!! Your service station is the best in all aspects of!! More

by kyekim726 Verified Customer Verified Customer

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Southern Team Nissan is top of the line. Great team! They are always happy to help. Service with a smile :) Great team! They are always happy to help. Service with a smile :) More

by megan.byrd Verified Customer Verified Customer

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Friendly, courteous, try to please the customer. Dealership is clean also. Would recommend it to a friend Dealership is clean also. Would recommend it to a friend More

by nbutts0 Verified Customer Verified Customer

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