Daniel Saldana

Ultimate Customer Service for the Ultimate Driving Machine I recently brought my vehicle in to have the BMW connected app looked at per BMW North America/BMW Genius. Service manager Daniel Saldana met with me I recently brought my vehicle in to have the BMW connected app looked at per BMW North America/BMW Genius. Service manager Daniel Saldana met with me and as I was showing him the problem on my phone and in the car he notice a smell of oil coming from the engine area. He immediately advised me that they will take a look at it and also since I was close to my next oil change he advised to get that done as well since they were going to have the vehicle. The way he handled the situation was as if it was his vehicle and it made all the difference. He advised me of a loaner vehicle(BMW 👍)and told me he will contact me once they're done with my car. He was very professional and provided excellent customer service. Most people take time to complain about an issue or a problem but in this case I want to take time out to recognize Daniel Saldana and his wonderful customer service. As I mentioned to him even though I purchased my vehicle at Beverly Hills BMW, Mckenna BMW of Norwalk will be my dealer of choice for all of my service needs and any future BMW purchase in the future due to Daniel's outstanding customer service. Kudos to you Daniel and thanks. More

Report | Print

good service, thank you Daniel! Came in for my 2nd oil change and I had daniel as my service adviser again! always friendly and welcoming and he was able to put me into a service loa Came in for my 2nd oil change and I had daniel as my service adviser again! always friendly and welcoming and he was able to put me into a service loaner for the time being! More

Report | Print

Great customer service! I was very pleased with my first visit to McKenna BMW Service! I recently moved to the area and needed to have routine service. Everything was so conv I was very pleased with my first visit to McKenna BMW Service! I recently moved to the area and needed to have routine service. Everything was so convenient at McKenna. I booked the appointment online. Daniel, the service advisor, was there ready to help me when I arrived. He helped me to arrange transportation and my my car was ready in a very timely manner. I can’t thank him enough for making my first visit awesome! More

Report | Print

Service for my 2017 i3 Very positive experience. From the time I drove in to the time I picked up my car, the service was outstanding. Daniel Saldana was excellent and was v Very positive experience. From the time I drove in to the time I picked up my car, the service was outstanding. Daniel Saldana was excellent and was very regular in his communication while my car was in the dealership. I was provided with a loaner car during the 3 day period and the process was very easy. My car was ready to be picked up when I got there and was washed and clean and I was out of the dealership within 15 minutes. Great experience!! Thanks to Daniel Saldana and all others More

Report | Print

Great Service McKenna BMW service department is among the best I've been to. They are always ready to help, and always do an excellent job. I would recommend McKe McKenna BMW service department is among the best I've been to. They are always ready to help, and always do an excellent job. I would recommend McKenna BMW Service department to anyone!! More

Report | Print

Great customer service Daniel went beyond expectations. He ensured that the service performed would not be burdensome for me even thought it was my negligence that created t Daniel went beyond expectations. He ensured that the service performed would not be burdensome for me even thought it was my negligence that created the issue. When I picked the car up, I received equally exceptional service. More

Report | Print

Far Exceeded My Expectations The dealership was open for service on Saturday, they opened 10 minutes early, Daniel was so pleasant, welcoming and I was out in a few minutes. He c The dealership was open for service on Saturday, they opened 10 minutes early, Daniel was so pleasant, welcoming and I was out in a few minutes. He called to let me know when my car was ready. I picked up the car a few hours later, it was washed and ready to go. It was hassle-free. More

Report | Print

Very friendly and fast Daniel is great. Daniel has supported by 550i for years. I only wish loaners were available for those dedicated customers who keep returning, like me Daniel is great. Daniel has supported by 550i for years. I only wish loaners were available for those dedicated customers who keep returning, like me. More

Report | Print

Great Experience (Daniel Soldana In Service Is BEST) Daniel Soldana makes my experience at McKenna always the best!!! He is very professional and courteous. He makes sure that not only my vehicle is ta Daniel Soldana makes my experience at McKenna always the best!!! He is very professional and courteous. He makes sure that not only my vehicle is taken care of, but that I am also conveniently taken care of in terms of providing a loaner vehicle and having my car washed. Daniel Soldana is the best. Thank you Danny!! Ronny Lopez, Tyson Gomez, & Carlos Baires are always there for me. These guys are absolutely the BEST!!!! More

Report | Print

This Is About Robert Syasit Robert was very helpful when my windshield cracked. First, he got right got back to me when I needed a repair estimate to help me evaluate the need Robert was very helpful when my windshield cracked. First, he got right got back to me when I needed a repair estimate to help me evaluate the need for an insurance claim. Then, when I decided to file the claim, rather than pay dealer price for the quoted repair, he was helpful in scheduling the dealer required recalibration of the forward looking camera. On the morning of the scheduled recalibration appointment, my family's second car suffered a disabling ignition circuit failure. (It's still in the shop as I write.) On very short notice, Robert got back to assure me to that a loner car could be arranged. The loaner was a pleasure, too, by the way. In the end, our i3 became available ahead of schedule, but I couldn't take advantage of the opportunity for an early pick-up. Robert got me in and out of my 8 o'clock check-in appointment in record time. This was my best single service experience at this dealership. I've been a customer here since 2015.' More

Report | Print