Daniel Saldana | Page 3

Excellent customer services Daniel Saldana continues to provide my wife and I with Superior Customer Service whenever we take are cars in to McKenna. I would suggest that you giv Daniel Saldana continues to provide my wife and I with Superior Customer Service whenever we take are cars in to McKenna. I would suggest that you give Daniel a try when you bring your car to BMW ! More

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Daniel was great ! Daniel was great at taking care of my bmw m4 oil change, he even went the extra mile to let me borrow his portable phone charger as well as pulling my Daniel was great at taking care of my bmw m4 oil change, he even went the extra mile to let me borrow his portable phone charger as well as pulling my car up for me when it was done. Give him a raise ! More

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Our X6 was in and out very quick No matter what the issue is we get the greatest service. With 3 different BMW's and lots of mileage we are there a fair amount for service or a nail No matter what the issue is we get the greatest service. With 3 different BMW's and lots of mileage we are there a fair amount for service or a nail in a tire on occasion. Daniel Saldana and Maria are the best service advisors I could ask for although we typically work with Daniel and Danny in the loaner department is on tom of his job. Thanks for the great service and that's why we have 3 of your cars. More

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Service did not meet the standard. I am very disappointed with the service I received from McKenna BMW. 1. I was told by my friends not to go to McKenna dealership because of the bad I am very disappointed with the service I received from McKenna BMW. 1. I was told by my friends not to go to McKenna dealership because of the bad experiences they had. I still went to your dealership despite what they told me. I regret that I ever went to have my car serviced at McKenna dealership. 2. I asked Daniel (Service Advisor) and Armando (Service Manager) to call the BMW corporate and ask them if they can replace it without any charges. I purchased additional service and maintained the car according to BMW’s recommendations. I know enough to know that a water pump does not go out within 5 years unless it is defective or has a problem with it. I also owned a Lexus and a Mercedes Benz and have had no issue with the water pumps for the last 10 years. 3. I told Daniel that there was a recall on the 2011 BMW and that maybe I got a bad water pump. (I did not get any support from your service manager in trying to get BMW to resolve this recall on my car). Instead, from my understanding, Armando refused this recommendation to the BMW corporate. 4. When I went to get a rental, I was told they do not have a BMW. I was given a Maxima. This is the 1st time this has happened to me regardless on which car I have serviced (BMW, Lexus or Mercedes Benz). I am usually given a loaner car that was either better or equal to what my car that is being serviced. (Note: I did see an BMW at McKenna) 5. When they asked to check for dents or scratches, it was so dark that I had to trust what they were telling me. 6. I asked the service manager if he could give me a discount and Daniel told me that they would give me 10% off. 7. When I asked Daniel to match the quote that I got from another BMW dealership, Daniel asked me give him the information so they can match it. After I sent him the information thru email, he still did not match it and charged me more. I told Daniel and Armando that they did not include the promised 10% discount that I would get. a. Daniel and Armando did not match the quote that I gave them. If I had a choice on which dealer to go to, why would I go to the dealer that does not match the best price? b. Daniel and Armando did not give me the 10% discount they promised me. 8. When I asked Daniel if I could have the rental car until the decision is made by BMW regarding coverage, it was refused. Rental car would not be covered he claimed. 9. I was promised that the car should be done by December 14, 2017. When I called to follow up, they told me that it won’t be done until December 15, 2017. When I called on December 18, 2017, to let them know that I would pick up my car at 11:00 AM. I was informed it won’t be done until the evening. 10. When I took the car in, there was no check engine light but after the service was done, there was a check engine light and they told me it was the oxygen sensor. It seems like your dealership broke it and fixed it temporarily so the light would not appear. How can an oxygen sensor go bad in 5 years? 11. Armando (Service manager) never responded to my e-mails nor even gave me call back to give me updates. Is this the type of service BMW is giving? 12. I e-mailed Daniel if I he could send me your e-mail address. I still have not received a response from him. I had to search for it on the website. McKenna dealership has taken advantage of the situation because I did not have a choice once I brought it to your dealership. With my Lexus and Mercedes dealership, they usually would help me resolve the issue by looking at recalls and try to assist me with probable cause of a possible defect. McKenna dealership did not even spend time to look into it. It is very disappointing that BMW customer service is not even up to par with any other luxury car dealership. It does not seem to match with your advertising. More

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Very receptive and friendly. Daniel was most responsive . Unfortunately, the service department is not equipped with the required machine to perform the required service.. My 1995 BMW 740 could not meet smog Unfortunately, the service department is not equipped with the required machine to perform the required service.. My 1995 BMW 740 could not meet smog test in NOX. More

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Top Professional Honestly and professional. Clear understanding of the intracies of the cars and professional handling of matters. As a result, trust is establish Honestly and professional. Clear understanding of the intracies of the cars and professional handling of matters. As a result, trust is established and I have been coming time and time again to Mr. Daniel Saldana and McKenna of Norwalk. More

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