Daniel Raba

UPDATE: I took three weeks to update this experience, seeing as how that is how long it took them to get back to us. The team (Tim-Salesman & Jason-GM) did reach out to us and apologize; however, Dan Ra seeing as how that is how long it took them to get back to us. The team (Tim-Salesman & Jason-GM) did reach out to us and apologize; however, Dan Raba, Sales Manager) Who Jason said would get back to me never really did. He played text games like a 12-year-old schoolgirl. Even when I called and left him a message, he never actually called me back. Not what I would expect out of an adult Sales Manager. Dan should be lucky he does not work for me, as he would be gone for his lack of maturity and ability to follow up with customers. Anyways, the Honda of Libertyville Team did pull through in the end by not being able to locate the floormats and purchased a really nice high-end matching Ford Bronco floormat. Better than expected. In all fairness, they initially tried to play the game of we will get you the carpet mats, or if you remove the review, you can get the high-end mats. I explained to them that I'm kind of about principle, in case you haven't noticed. Strong-arming does not work for me. That's not going to happen, in case you can't tell. I said, put yourself in my shoes during this experience, how would you feel? They said point well taken. So in the end, Team Honda of Libertyville pulled through, but they just got off to a really, and I mean really, slow start. In all fairness, without this post, I'm not certain how things would have ended. But they ended well. The End - Semi-Upset Customer More

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This dealership is exactly why car sales has such a bad reputation. After finding my listing on Facebook Marketplace and Autotrader, they called me repeatedly--4-5 times--pushing me to come in for a "compe reputation. After finding my listing on Facebook Marketplace and Autotrader, they called me repeatedly--4-5 times--pushing me to come in for a "competitive" appraisal. I was upfront from the start: I already had offers from a Hyundai dealership and a private buyer slightly below my asking price, and I didn't want to waste time unless they could be in the same range. They assured me they were highly competitive and even claimed they sometimes offer above asking. That turned out to be completely misleading. Their actual offer came in $6,000 below my asking price--far under both KBB and Carmax estimates. That alone was insulting, but instead of acknowledging the gap, the salesman (Dan Raba) lied about supposed "issues" with the car that simply don't exist and insisted I wouldn't get a better offer--even after I showed written proof of higher offers. Just plain shameful business practices. It was very hard not to burst out laughing after seeing their offer. I strongly recommend looking anywhere else besides this dealership. At the very least, get a second opinion before getting fleeced by this sales team--there are better, more transparent dealerships nearby. Unfortunately Yelp doesn't let you leave a zero star review because that's what this place deserves. More

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