Daniel Gaw

Purchased a Ford escape used from this dealership with 45,508 miles on it. Driving this vehicle 2.5 days notice a slip on transmission and on Monday day 4 of my purchase was told by service they were 5 to 45,508 miles on it. Driving this vehicle 2.5 days notice a slip on transmission and on Monday day 4 of my purchase was told by service they were 5 to 6 hours of my waiting time until they might get to look at it. So I made an appointment and of course Wednesday was day 6 of my purchase, drove it for an hour before my appointment so fluids were all warmed up and serviced technician agreed with me (feeling slightly hesitant and slip in transmission. So the dealership gave me a loaner vehicle and sent my Ford to Ford dealership in Dundee. I have to make an pymt on a vehicle I only drove about 3 days, so my faith and trust is broken ⛓️‍💥💔. I don't know when I get my purchased vehicle back🤬😡😠😤😮‍💨 More

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Everyone is so friendly, and they keep me updated on the progress of my vehicle progress of my vehicle More

by deidresmith Verified Customer Verified Customer

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Mark made the whole process very easy. Ive never purchased a vechile from a dealership before, I expected the worst. Mark took his time, answered my questions, and explained what I didnt u Ive never purchased a vechile from a dealership before, I expected the worst. Mark took his time, answered my questions, and explained what I didnt understand. Thank you. More

by dianaiasoo Verified Customer Verified Customer

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Excellent purchase from start to end. We were greeted in the lot by Mark Deters and were treated like family from that moment forward. Mark was able to direct us into a vehicle based We were greeted in the lot by Mark Deters and were treated like family from that moment forward. Mark was able to direct us into a vehicle based on a short discussion. His knowledge of the Honda vehicles and the process for purchasing was the deciding factor to buy that day. A true professional and genuine gentleman. We will recommend Victory Honda Monroe and Mark Deters to all who are in our sphere of influence. 10 out of 10!! More

by wolsekrobert Verified Customer Verified Customer

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I really appreciated the fact that didn't overwhelm me while looking at a vehicle. The salesman introduced himself, then let me look around on my own, which I like. When I needed him, he was there, and while looking at a vehicle. The salesman introduced himself, then let me look around on my own, which I like. When I needed him, he was there, and was great. Also, finace guy was also fabulous! More

by erin.sheets76 Verified Customer Verified Customer

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Great communication and great service! Always impressed with the transparency and not pushy at all! Always impressed with the transparency and not pushy at all! More

by brandonrainey94 Verified Customer Verified Customer

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