Daniel Deadwyler

Lou Sobh Honda responded

Thank you for your feedback. I am sorry that your experience did not meet your expectations. To provide some additional context, your vehicle was originally brought in for a no-start condition. Our diagnosis identified a failed starter, and replacing the starter corrected the original concern. After that repair was completed, the vehicle experienced a no-crank condition, which required further diagnosis to identify the underlying cause. We understand that these concerns can appear to be the same problem from a customer's perspective, and we apologize if our explanation of the diagnostic process and associated charges was not communicated clearly. Our goal is never to expect our customers to diagnose their own vehicles, but rather to gather as much information as possible about the symptoms they are experiencing so our technicians can perform accurate testing. We value your feedback and are always looking for ways to improve our communication and service experience. As a gesture of goodwill, we would be happy to take another look at the vehicle and further evaluate the current no-crank condition. If you would like to discuss this further or schedule a time for us to inspect the vehicle, please contact me directly. Sincerely, David Wikle Service Manager Lou Sobh Honda dwikle@lousobhhonda.com

Lou Sobh Honda responded

Thank you for such an incredible review! We are thrilled to hear Heather, John, and the team took great care of your CRV and made sure you felt comfortable throughout your visit. Your continued trust in Lou Sobh Honda means so much to us. We are honored to have earned your loyalty!

Lou Sobh Honda responded

Thank you for the wonderful review! We are so happy to know you have consistently had great experiences with us. Your continued trust means a lot to our entire team, and we truly appreciate your business!

Lou Sobh Honda responded

Thank you for the great review! We’re happy our team could accommodate you and get everything taken care of efficiently. Providing attentive service while respecting our customers’ time is something we take seriously. We appreciate you choosing Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for sharing your feedback. We’re sorry to hear that your visit felt more hectic than usual. We’re glad Daniel was able to assist you, and we appreciate your understanding on a particularly busy day. We value your continued trust in Lou Sobh Honda and look forward to providing the experience you’ve come to expect.

Lou Sobh Honda responded

Thank you for the great feedback! We’re glad Daniel and our team were able to make your service visit quick and easy. We appreciate you recognizing our accounting team as well, and we’re grateful you continue to trust Lou Sobh Honda!

Lou Sobh Honda responded

We really appreciate the kind words! It’s great to hear Daniel provided knowledgeable service and that our team made your visit a smooth one. Thank you for choosing Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for your feedback. We appreciate you taking the time to share your experience and understand your concerns. We strive to provide recommendations that are in our customers' best interest while offering clear communication about available options. We'd appreciate the opportunity to learn more about your visit. Please reach out to our Service Manager, Heather Cullen, at hcullen@lousobhhonda.com or 678-679-7286 so we can discuss your concerns further.