Dana Greenawalt

It is always a pleasure to go to Bob Ferrando Ford as it is my favorite dealership, the one where I do 95% of my automobile business. I have purchased several vehicles from them and the sales experience is is my favorite dealership, the one where I do 95% of my automobile business. I have purchased several vehicles from them and the sales experience is always 5 stars. The service department is a well run machine under the direction of John Barney, efficient, professional and always on time. Every employee at Bob Ferrando Ford stands out on their own and make an exceptional team. Hats off to Arlen Bird for taking such good care of my most recent service visit and I could not have been more pleased with the level of service and care my Ford Escape received. More

by MARKJMEYERS Verified Customer Verified Customer

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BUYER BEWARE! !!! I purchased a used vehicle on November 18th, at the end of that business day. Vehicle came with a 30-day warranty. (1000 miles 50/50 for major !!! I purchased a used vehicle on November 18th, at the end of that business day. Vehicle came with a 30-day warranty. (1000 miles 50/50 for major components). The signing of the paper and the inspection were brief as the dealer told me they support their cars and used cars go through a very comprehensive inspection process, (plus I wanted to respect their time for staying to the last minute to close, plus I was told hey will support me for 30-days. So, being an ethical person myself, and having a high level of trust in people, when I buy from a dealer, one would think you are covered and taken care of. (Unfortunately…. NOT a trustworthy dealer.) Just LIES! After driving it home that evening, I noticed something just didn’t seem right. I immediately called the next morning asking for support (including sent them videos of the engine issues). Sales, Sales Manager, Finance Manager, Service, General Manager all ignoring my voicemails and emails, as I got passed back and forth bunches of times! The dealership staff that I dealt with, all the way up to the General Manager continues to ignore my emails and voicemails. I have gotten Ed (GM) on the phone a couple of times by paging him and waiting on hold for long amounts of time. He acted like he knows nothing about my situation, rushing the call, says he will look into to it, and rudely hangs up! Never to be heard from once again!! They dismissed my request for support and I had to put $1800 into a vehicle that I only owned for 15 hours with less than 100 miles of driving. The staff is absolutely rude. When you actually do get somebody on the phone, they quickly dismiss the call, say they will look into it and never call you back. BUYER BEWARE! . Horrible customer service!! I would never recommend buying anything from this dealership! I have purchased dozens of vehicles in my years and this by far is the worst experience I’ve ever had. They are not interested in making it right and just don’t care! 3-weeks later and zero resolution or support! They have my money though! Very sad!!! More

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Everyone was awesome! Couldn’t ask for a better service team… Easy to talk to and listened!! Couldn’t ask for a better service team… Easy to talk to and listened!! More

by Birdslilly Verified Customer Verified Customer

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I have been doing business at Bob Fernando Ford for 32 years. Sales is great and the service is outstanding. Still would like to meet Bob Jr. Met his father years ago and would like to meet the son. Bob a years. Sales is great and the service is outstanding. Still would like to meet Bob Jr. Met his father years ago and would like to meet the son. Bob and company keep up the great work. Paul A Bensur Jr. PhD More

by drpaul7 Verified Customer Verified Customer

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I had a great salesman. Very knowledgeable and helped me order my new truck! Financial man knew his business too! Would go there again and recommend them Very knowledgeable and helped me order my new truck! Financial man knew his business too! Would go there again and recommend them More

by lyle.w.lipps Verified Customer Verified Customer

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From the moment we arrived Keaton answered all of our questions, took the time to go over all of our options and after purchasing our vehicle, he went over every accessory and feature of the vehicle, mak questions, took the time to go over all of our options and after purchasing our vehicle, he went over every accessory and feature of the vehicle, making sure I felt comfortable, the buying process was smooth . We’re very pleased with our purchase! More

by madon4 Verified Customer Verified Customer

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Everything that you could ask for when shopping for a vehicle. They listened to what I wanted, as opposed to telling me what I wanted. vehicle. They listened to what I wanted, as opposed to telling me what I wanted. More

by scott.a.tombaugh Verified Customer Verified Customer

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Devin is the reason I continue to buy vehicles at Ferrando. He is very knowledgeable and honest to deal with. Ferrando. He is very knowledgeable and honest to deal with. More

by Mattlamoreaux Verified Customer Verified Customer

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Shawn is fantastic. Always a great experience purchasing a car from him. Fair and honest. Purchased multiple vehicles from shawn and will continue doing so. Always a great experience purchasing a car from him. Fair and honest. Purchased multiple vehicles from shawn and will continue doing so. More

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Todd made the process so easy for me. The finance department went the extra mile for me. I highly recommend The finance department went the extra mile for me. I highly recommend More

by gtm16506 Verified Customer Verified Customer

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