Dan Rusmussen | Page 4

All members of this dealership team are friendly and respectful to customers at all times. They make every attempt to schedule appointments or "fit you in" at the your convenience. You are always inform respectful to customers at all times. They make every attempt to schedule appointments or "fit you in" at the your convenience. You are always informed regarding needed service and the associated cost. Car is washed for you at every visit. Shirley is alway so pleasant! More

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Bought 8 cars so far from this dealer and have all of Bought 8 cars so far from this dealer and have all of them serviced here all the time. I always get great service at a fair price. Wonderful, friendl Bought 8 cars so far from this dealer and have all of them serviced here all the time. I always get great service at a fair price. Wonderful, friendly staff. I very much recommend this dealer for all of your car needs. More

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Tony was excellent!!! We went on a road test and he demonstrated every thing about the car. I was purchasing a used car which was practically new and he made it a point to demonstrate to me that the c demonstrated every thing about the car. I was purchasing a used car which was practically new and he made it a point to demonstrate to me that the car really was just like new. He was willing to work with me to come to a fair price and though I was just going there to look, I drove away with the car. It was so easy to move forward and the interaction I had with Tony felt right. I know this car was for me because I did not have any buyer's remorse so often felt when we make a big purchase. Tony helped me to realize the car was meant for me to have and that I should take advantage of a great deal. He showed me other certified pre-owned cars but he stated based upon my demeanor the car I inquired about seemed meant for me and that we should take a test drive so I could see this. He was very intuitive because the car was meant for me to have and as he mentioned I would feel it once I got behind the wheel of the car. This was very intuitive of him to read and understand a customer in such a short period of time. I think this is a talent rather than a learned process. Thank you Tony for your attention, knowledge and talent for making me feel at ease. I did my finances with Jerry Burton. He was very professional and talk with me about all the maintenance options available for my car. I chose not to purchase anything extra and Jerry was gracious to say he respected my decision and was there to help make the process of completing the financial aspect of the deal as smooth as possible. He explained each step of the way, what I was signing and what it entailed. He explained charges that needed to be done for the car and made sure I was okay with the explanation before moving on. The next day when I came to the dealership because of forgetting something in my trade-in, Jerry immediately assisted me with asking the correct person who promptly got all my belongings. Thank you Jerry for being so courteous and helpful. I had my first encounter with Dan Rasmussen because of a slight problem with my headlight. Apparently the seal was not proper on the car and Tony suggested I come to the Service Center and have them fix the problem. I thought is was very simplistic, not understanding the mechanics of the car. Dan explained to me the procedure of how the headlight would need to be fixed and the importance of fixing the headlight. It was an education for me because I thought headlights were done the same way from back in the day. He asked that I take a sit in the waiting room to wait for the car and came out to let me know when the car was being serviced and what was happening. I chose to wait and he asked during that conversation if I needed anything to make me more comfortable. I joked with him that I would be okay if I did not have to go to leave for an appointment at 10am. I was not paying attention to the time when Dan came to ask me if it were okay if I wanted to waive my car being washed because of mentioning I had an appointment in which I needed to leave at 10am and it was 9:50am He expressed not wanting to forgo the car wash but knowing my appointment was important. I appreciated the attention he paid to such a subtle comment and realizing it was important not to stress me out due to shorten time to arrive at my appointment. Dan then guided me to the cashier, explained why there was no charge for service today due to my warranty and then got me to my car, which by the way they did get it washed. He handed me my receipt and my DVD of what was done to the car. I am truly impressed with your dealership and your sales, finance and service personnel. I look forward to a long and happy relationship. Thank you! More

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I have been going to this dealership since before it moved to Naperville. I ran across this dealership in Lisle when the Acura dealership in Elmhurst (Napleton) tried to tell my wife that a Legend we ow moved to Naperville. I ran across this dealership in Lisle when the Acura dealership in Elmhurst (Napleton) tried to tell my wife that a Legend we owned needed a complete suspension replacement which would have cost several thousand dollars. I could not believe what was then a fairly new car, and one that had seen the dealer in Connecticut )when I was living there) every 5000 miles needed such drastic repair. In the search for a second opinion, I had my wife take the car to Continental, who diagnosed the problem as a wheel alignment. Napleton did not know the car needed a 4 wheel alignment which was the specification on the car, and treated my wife like an airhead, which as an engineer, she definitely is not. Since the day my wife was treated so well at Continental, we have purchased several Acura cars, and followed this dealer to Naperville when it moved there a few years ago. Living in Elmhurst, I pass several Acura dealers, and have one in my own town, that I will not use as long as Continental keeps treating me as a valued customer. From the other ratings on this service, I see several others agree, and when I am in the dealership, I notice that the other customers are receiving the quality care I have come to expect whenever I trek to Naperville for an oil change or other maintenance requirement. More

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