Dan Resch

After dealing with Subaru and going back and forth with them for 3 weeks about a new truck I bought and having three alignments performed I was able to finally get my new truck fixed with CJD , they fixed them for 3 weeks about a new truck I bought and having three alignments performed I was able to finally get my new truck fixed with CJD , they fixed it same day as my drop off and had it done in a couple hours, 10/10 exp More

by Keithhall2395 Verified Customer Verified Customer

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Great service all the way around! Stayed in touch with me and car was ready as promised! Stayed in touch with me and car was ready as promised! More

by ZFHANSON99 Verified Customer Verified Customer

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Purchased a 25 Jeep Grand Cherokee L in December 2024. Have had to bring the vehicle in multiple times for service. First issue was related to sunroof leaking water. I was without my vehicle for almost 3 Have had to bring the vehicle in multiple times for service. First issue was related to sunroof leaking water. I was without my vehicle for almost 3 weeks, no rental or loaner provided. I was told that they just have to wait for an approved tech to do the warranty work. A few thousand miles later, I started getting a "Service Shifter" error message. I brought the vehicle back in again. This time, they provided a very basic loaner, nowhere near my vehicle's comfort or features. Once again, it took over 2 weeks to get my car back as a part had to be ordered and then was backordered. I never received a call with updates. When I called to see what the status was and was informed the part was on backorder, the service rep seemed bothered I was calling and stated, "well don't you have a rental"? The dealership had my vehicle for over 1 month out of the first 10 months I owned. Very disappointed with the lack of acknowledgment that these are issues a brand-new vehicle shouldn't have in the first place, but also in the lack of urgency and empathy for the situation and their inability to communicate why service/repairs are taking so long. More

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Overall great experience. However, major issues and disappointing in after-sale financing (with Ally Auto), which doesn’t bode well for the dealerships reputation. However, major issues and disappointing in after-sale financing (with Ally Auto), which doesn’t bode well for the dealerships reputation. More

by rcohenisrael Verified Customer Verified Customer

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We found the dealership friendly, courteous, professional, and knowledgeable on the vehicles we were looking at. professional, and knowledgeable on the vehicles we were looking at. More

by sgillard3 Verified Customer Verified Customer

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I don’t trust them. Had a terrible experience with a sales agent in 2020 & my last oil change there they didn’t top off fluids, but said they did! After the oil change y Had a terrible experience with a sales agent in 2020 & my last oil change there they didn’t top off fluids, but said they did! After the oil change you’re give a report of what was checked and done on the vehicle. While they claimed they checked my fluids on the report, my coolant was well below the Low line, my washer fluid was nearly dry, and it put a bad view of the shop. After the terrible sales experience in 2020, I went to the Bloomington Jeep and had amazing service. That’s typically where I take my Jeep for lil changes now, but used the Hopkins location because it’s closer to work. Moving forward, I will NOT use the Hopkins Jeep. Truly terrible location. Not to mention, it seems like anyone I’ve worked with there dislikes their job. Their customer service is a C at best. More

by B Vasquez Verified Customer Verified Customer

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Very good service and answered all questions. Jeep was done as scheduled. Jim is a great person to work with. Jeep was done as scheduled. Jim is a great person to work with. More

by FelixRicco Verified Customer Verified Customer

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Very happy with the service. All staff was really great to work with. Love the new truck All staff was really great to work with. Love the new truck More

by beaster952 Verified Customer Verified Customer

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Sales manager said my repair on the van I just bought would take “a couple days”. After a week I called and was told by someone else we that anything in the body shop takes a week. After 11days I called would take “a couple days”. After a week I called and was told by someone else we that anything in the body shop takes a week. After 11days I called again and was told by the body shop that they only received it two days earlier. It was finally done after 14 days. During this time my husband and I repeatedly left messages for the general manager and sales manager and the calls were never returned. I finally reached the sales manager because he happened to answer the sales phone. This lack of service and disrespectful lack of communication was betond unacceptable. More

by kathyyaeger3 Verified Customer Verified Customer

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Mostly likely will not purchase another car here due to how the service department is. Poor communication. Carr arrives on the tow truck. No one helps to get it out of gear so the tow truck driver just has how the service department is. Poor communication. Carr arrives on the tow truck. No one helps to get it out of gear so the tow truck driver just has to drag it off. Understood I couldn’t get a rental car on a Saturday but then told on Monday they can’t provide a rental car till it’s diagnosed and they can’t do that for seven days. I had that car for a month before it broke down. More

by jpomranke21 Verified Customer Verified Customer

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