Dan Resch

I have been loyal to this dealership since 2016. Every oil change every tire rotation I’ve always come to Walzer in Hopkins Minnesota. I came in for a software update and upon completion and when I Every oil change every tire rotation I’ve always come to Walzer in Hopkins Minnesota. I came in for a software update and upon completion and when I was going to pay for the invoice I questioned the bill because it was more than what I thought and they told me that they did a diagnostic test which I was told they could not do that would be a separate appointment. The employee handed it off to another employee which then saw no we did not do a diagnostic test that was removed. I paid the bill and then I proceeded to ask to see in my vehicle software had been updated to the new version. Once the employee pulled it up we could see it was still the old version nothing had been updated. Went back to the service desk questioned if the software was updated it was not confirmed or denied. Completely unacceptable customer service. We did ask for the general manager to call us never got a call back. More

by rjwoodruff22 Verified Customer Verified Customer

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Brought it in after another dealer said it was an egr valve leak in cylinder 6 .they couldn't get the warrenty fixed because of the walser extended warranty loophole. We were forced to tow the vehicle to valve leak in cylinder 6 .they couldn't get the warrenty fixed because of the walser extended warranty loophole. We were forced to tow the vehicle to the walser dealer were they replaced the injector. Called me and told me that it was ready but when I got in it to leave, the check engine light was still on. They didn't fully tighten a valve and had to bring to back into the shop. More

by adam_ski33 Verified Customer Verified Customer

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I had great service for my oil change, filter, change, and tire rotation! Jim always does a great job! and tire rotation! Jim always does a great job! More

by JENNIFERANNPALMER Verified Customer Verified Customer

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Manger doesn’t know motors/engines. xxxx poor understanding. Shave your ugly full-man-chew. Looks unprofessional and you talk like a spoiled xxxx xxxx poor understanding. Shave your ugly full-man-chew. Looks unprofessional and you talk like a spoiled xxxx More

by KODYVFOSSUM Verified Customer Verified Customer

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Great customer service and easy to work with. They were the only dealership that was great to follow up with and consistent in prices They were the only dealership that was great to follow up with and consistent in prices More

by mrs.wier Verified Customer Verified Customer

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Bought a new vehicle which turned out to have paint defects that couldn't be fixed. Dan F and Dan R worked with us to get a different new vehicle. Took awhile but we ended up with an upgraded Grand Ch defects that couldn't be fixed. Dan F and Dan R worked with us to get a different new vehicle. Took awhile but we ended up with an upgraded Grand Cherokee. We appreciate all they did to take care of us. More

by mikeski545 Verified Customer Verified Customer

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I always come away from my appointments at Walser with a good feeling. The check-in and check-out are always smooth, the service assessments and costs are transparent and trustworthy, and the customer loung good feeling. The check-in and check-out are always smooth, the service assessments and costs are transparent and trustworthy, and the customer lounge is the best around. More

by SOLVEIGMN Verified Customer Verified Customer

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This dealership was absolutely terrible with communication and just general knowledge of the brand of cars that they sell. Bringing a Chrysler to a Chrysler dealership should bring peace of mind communication and just general knowledge of the brand of cars that they sell. Bringing a Chrysler to a Chrysler dealership should bring peace of mind and instead my car was in the shop for a month with me going back an Garth twice for a "completed" car only to easily point of multiple things that were undone, or just presented poorly. Paper from the service center left in the car, no car was offered. Just an overall poor experience that left me truly wondering what the 200$/hour labor cost was for More

by natayahbauer Verified Customer Verified Customer

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I like having the video inspection done to visually see what needs to be serviced. This method allows the service to be done & I get my vehicle back in a timely manner. what needs to be serviced. This method allows the service to be done & I get my vehicle back in a timely manner. More

by dklehr Verified Customer Verified Customer

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Are very welcoming family. It was the best and easiest experience.I will be back in the future. Highly recommend friends and family. It was the best and easiest experience.I will be back in the future. Highly recommend friends and family. More

by dan.anderson0 Verified Customer Verified Customer

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