Dan Resch

Extremely difficult to work with. No problem solving skills. No solution based care. Lack of follow through. Intense pressure to piece meal fix. No ability to work with case manager a No problem solving skills. No solution based care. Lack of follow through. Intense pressure to piece meal fix. No ability to work with case manager at Jeep customer care. When asked to speak with manager on Monday, still no call back…and it’s Friday! More

by Amy Sokoloski Verified Customer Verified Customer

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Worst customer service experience ever. Still waiting since Monday for a call back from manager. The guess the sales manager had better ideas to ground my lease than I did. Easier for them Still waiting since Monday for a call back from manager. The guess the sales manager had better ideas to ground my lease than I did. Easier for them to pawn off the lemon than work with Jeep customer care to actually determine the recurring issue. More

by Amy Sokoloski Verified Customer Verified Customer

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This is the best dealership I’ve ever been to! Super organized, accommodating, & friendly staff. Super organized, accommodating, & friendly staff. More

by kkoebensky09 Verified Customer Verified Customer

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Good communication with Steve. I liked the video message with the details of everything that needed to be done. I liked the video message with the details of everything that needed to be done. More

by mwwellnitz Verified Customer Verified Customer

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I took my Jeep to the dealership because the check engine light was on and the gas cap light was on and my dad said something like that would be covered under the warranty. First of all, my appointment was a light was on and the gas cap light was on and my dad said something like that would be covered under the warranty. First of all, my appointment was a week out and when I dropped it off, they said they might not even get to it for four days -- so what was the point of making the appointment? The dealership "fixed" it by running a diagnostic test and said everything was fine and sent me on my way. The check engine light and the gas cap light came back on within a week, but this time around they were all booked until the middle of June. I took it to Youngstedts on Shady Oak Road instead and I got in right away and they fixed it no problem. I will never go back to to the Hopkins Jeep dealership to service my car. They were absolutely no help. Go to Youngstedts instead! More

by katertot8895 Verified Customer Verified Customer

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Change the battery and fix the aux switch alarm issue. The cost is reasonable. The work is done on time. The cost is reasonable. The work is done on time. More

by bo.liu.31 Verified Customer Verified Customer

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Service is timely, informative & friendly. The waiting area fulfills any need you have while waiting. Extremely pleased with my experience. Thank you for making the recall on my car so easy! The waiting area fulfills any need you have while waiting. Extremely pleased with my experience. Thank you for making the recall on my car so easy!! More

by itsy77 Verified Customer Verified Customer

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Good experience, with great care after small mishap. Showed honesty and excellence in proper care and keep informed. Showed honesty and excellence in proper care and keep informed. More

by thebble9516 Verified Customer Verified Customer

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They did a great job on my Jeep. The service was fast, professional, and done right the first time. Couldn’t be happier with how everything turned out. Highly recommend their team in The service was fast, professional, and done right the first time. Couldn’t be happier with how everything turned out. Highly recommend their team in the garage! More

by jordanperttunem Verified Customer Verified Customer

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I brought my truck in for a recall and asked them to check the drivetrain that is still under warranty. I was charged $99 diagnostic fee and then an additional $15 shop tool charge on top of that. check the drivetrain that is still under warranty. I was charged $99 diagnostic fee and then an additional $15 shop tool charge on top of that. More

by pat_hennessy Verified Customer Verified Customer

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