Dan Chastain | Page 14

I had a phenomenal experience per usual. Service was exemplary and no wait time to be addressed for service. I've owned 3 Infinities so far, my first then I bought 2 from this dealership. That is saying exemplary and no wait time to be addressed for service. I've owned 3 Infinities so far, my first then I bought 2 from this dealership. That is saying something for both service and sales ;) Thanks for a great experience! J of ZrysMedia.com More

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Dan is the man in service. I have a 145k mile relationship across 3 different Infiniti cars. He makes taking the car in for service a pleasant experience. Highly recommend. relationship across 3 different Infiniti cars. He makes taking the car in for service a pleasant experience. Highly recommend. More

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Service Advisors are completely knowledgeable and professional. Dealership treats me like part of their family professional. Dealership treats me like part of their family More

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Best service department by far. Kept me informed every step of the way.loved the video of my car’s condition! step of the way.loved the video of my car’s condition! More

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From the moment I walked in the door, I felt welcome. Dan Chastain in the Service Department is a pleasure to work with. He went above and beyond ensuring my car needs were met. Dan is extremely professional Chastain in the Service Department is a pleasure to work with. He went above and beyond ensuring my car needs were met. Dan is extremely professional and helpful. He made the process so easy from start to finish. Dan is one of the reasons why I come here. I highly recommend Dan Chastain for all your service needs. More

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Roseville Infiniti has a strong supportive team. Charlie has been taking care of my service for years, Prompt efficient and great follow through. Esther is a fantastic sales consultant. No press Charlie has been taking care of my service for years, Prompt efficient and great follow through. Esther is a fantastic sales consultant. No pressure, explained all aspects of the purchase very clearly. Able to locate the car I had in mind, had it delivered to the lot and we were able to complete the sale. More

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Infiniti dealership service center is consistently helpful each and every time. I appreciate the knowledgeable employees who are always able to help with a positive attitude. helpful each and every time. I appreciate the knowledgeable employees who are always able to help with a positive attitude. More

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Best Dealership hands down . We drive 3 hours to this dealership because their friendliness and their attention to detail . John ,Dan and Nicole in service are un-matched in my over 30+ years of dealing dealership because their friendliness and their attention to detail . John ,Dan and Nicole in service are un-matched in my over 30+ years of dealing with service departments . More

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Terrible experience. Never, ever, ever have I had an experience as this. Taking my car in for service and then having a part fall off of my car, when I brought the car in to take care of that issue, to experience as this. Taking my car in for service and then having a part fall off of my car, when I brought the car in to take care of that issue, to then have me pay for the costs of repair for the technician's negligence. I would expect this from a chop shop, that charges $9.99 for oil change, not a large, supposedly reputable large dealership, from which the car was purchased, having just paid $200 for service, to have to pay another $300 for incompetence. The fact that the service rep, after speaking with management, having the audacity to assure me the tech did everything correctly and it's my fault the part fell off of the car, 1 day after having taken in for service. This car is a lease. Which, I was thinking of either purchasing, or getting a new car.... After this experience, I'm thinking of going to a more reputable dealership next time, which prides itself on customer service, experience, taking ownership of their mistakes over passing the buck onto the consumer. More

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I have always been happy with the service at this dealership and in this instance Jerry did an excellent job in taking care of my service. dealership and in this instance Jerry did an excellent job in taking care of my service. More

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