Dan got me setup for my oil change and tire
rotation…checked if I wanted to change other fluids…all is well. Thanks
rotation…checked if I wanted to change other fluids…all is well. Thanks
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by kastedtfeld
Verified Customer
Verified Customer
Service Price Transparency
This dealership was friendly and efficient and even
washed my car after the inspection. Would definitely recommend!
washed my car after the inspection. Would definitely recommend!
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by joyowens1025
Verified Customer
Verified Customer
Service Price Transparency
Feb 14, 2026 -
INFINITI Roseville responded
We’re so happy to hear you found our team friendly and efficient. We love that the car wash after your inspection was a nice surprise. We appreciate your business.
Matthew.
Is one of the best Service Writers I have had in the last few years. Roseville Infinity is the only place of service my 2005 QX56 goes to for mainten
Is one of the best Service Writers I have had in the last few years. Roseville Infinity is the only place of service my 2005 QX56 goes to for maintenance. Thank You!!
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by Dynamodave
Verified Customer
Verified Customer
Service Price Transparency
Feb 11, 2026 -
INFINITI Roseville responded
We’re so glad to hear Matthew has been such a reliable part of your service experience. Knowing you’ve trusted INFINITI Roseville with your QX56 for so many years truly means a lot to us. Thanks for continuing to come back, we’re always glad to see you.
I always go to the dealer for work, I trust them even
thought are higher priced
thought are higher priced
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by nljohn
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
INFINITI Roseville responded
Thank you for the kind words! We truly appreciate your business.
Brought in a newly installed OEM control arm for warranty
evaluation. The crack was not identified by staff until I pointed it out with photos. After an additional hour, the claim was denied as ‘installation
evaluation. The crack was not identified by staff until I pointed it out with photos. After an additional hour, the claim was denied as ‘installation error’ without torque specs or technical explanation. Time-consuming and unprofessional.
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by amazinglu166
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
INFINITI Roseville responded
We’re sorry to hear you feel this way, but we do want to clarify a few important points.
The control arm in question was purchased independently and installed outside of our dealership. During inspection, our technician identified damage to the protective boot consistent with over-tightening during installation. Because the part was not purchased through or installed by our service department, we’re unable to process a warranty claim or assume responsibility for installation-related damage.
Manufacturer warranties do not cover improper installation, and we cannot warranty parts we did not sell or install.
If you would like our team to properly diagnose the vehicle or replace the component, we’re happy to provide an estimate and assist further.
Feb 09, 2026 -
INFINITI Roseville responded
We’re sorry to hear you feel this way, but we do want to clarify a few important points.
The control arm in question was purchased independently and installed outside of our dealership. During inspection, our technician identified damage to the protective boot consistent with over-tightening during installation. Because the part was not purchased through or installed by our service department, we’re unable to process a warranty claim or assume responsibility for installation-related damage.
Manufacturer warranties do not cover improper installation, and we cannot warranty parts we did not sell or install.
If you would like our team to properly diagnose the vehicle or replace the component, we’re happy to provide an estimate and assist further.
Infinity Roseville exemplifies excellence,
professionalism, and courtesy through exceptional service, integrity, respect, and customer-focused care.
professionalism, and courtesy through exceptional service, integrity, respect, and customer-focused care.
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by GFBEAS
Verified Customer
Verified Customer
Service Price Transparency
Jan 27, 2026 -
INFINITI Roseville responded
Thank you for taking your time to share your experience. We’re so happy to hear the excellence, professionalism, and care our team provided on your visit. Your kind words truly mean a lot to us, and we appreciate you choosing INFINITI Roseville!
I like this dealership I trust they are honest and always
keeps you update on your vehicle when in the shop.
keeps you update on your vehicle when in the shop.
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by WPASSERO
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2026 -
INFINITI Roseville responded
Thank you for taking the time to share your positive experience. We truly appreciate your trust and kind words!
There was a problem with the car I bought.
Dealer went above and beyond to solve the problem to my satisfaction
Dealer went above and beyond to solve the problem to my satisfaction
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by pgracing1
Verified Customer
Verified Customer
Other Employees Tagged:
George
Jan 14, 2026 -
INFINITI Roseville responded
Thank you for sharing your experience with Infiniti Roseville. We truly appreciate your patience and are grateful for the opportunity to make things right. It means a lot to know our team was able to go above and beyond to resolve the issue and earn your satisfaction. Your trust is truly valued and we look forward to welcoming you back whenever you need us.
My experience with Roseville Infiniti service advisors
had been professional, knowledgeable and courteous.
With all my visits from simple routine maintenance to extensive repairs I received their persona
had been professional, knowledgeable and courteous.
With all my visits from simple routine maintenance to extensive repairs I received their personal attention even when they were extremely busy. A special thank you to Jairo for all his recent assistance.
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by EDD.MICHAEL
Verified Customer
Verified Customer
Service Price Transparency
Dec 22, 2025 -
INFINITI Roseville responded
Thank you for taking the time to share your experience! We’re delighted to hear that our service team has consistently provided professional, knowledgeable, and courteous care. We’ll be sure to pass along your special thanks to Jairo, he’ll be thrilled to know his assistance made a difference. Your trust and loyalty mean a lot to us, and we look forward to continuing to take care of your vehicle for years to come!
Service on my vehicle has always been excellent from the
day of its purchase in 2010 to the present.
day of its purchase in 2010 to the present.
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by EMASTERSON
Verified Customer
Verified Customer
Service Price Transparency
Dec 22, 2025 -
INFINITI Roseville responded
Thank you for sharing your experience and for being a loyal customer since 2010! We’re thrilled to hear that our service has consistently met your expectations over the years. Your continued trust means a lot to us, and we look forward to keeping your vehicle running smoothly for many more years to come!
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