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Dain Bryant
Refer Me
113 Reviews
Dealership Experience
15 yrs, 6 mos
113 Reviews
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113 Reviews of Dain Bryant
February 10, 2025
I appreciate the efficiency, as well as the friendly interactions with the Niello staff. I do not feel pressured to do any additional work suggested, but like that I know what jf crucial and what can be interactions with the Niello staff. I do not feel pressured to do any additional work suggested, but like that I know what jf crucial and what can be put off, as well as pricing. More
by suz0912
Verified Customer
February 06, 2025
We bought our 1st Audi, Audi 4000 in December 1979. We bought our 3rd Audi, a Certified Used 1998 A6, from Niello in 2002. In June 2022 we bought our 6th Audi, a 2019 Q5 from Niello with Diane Ponce. We bought our 3rd Audi, a Certified Used 1998 A6, from Niello in 2002. In June 2022 we bought our 6th Audi, a 2019 Q5 from Niello with Diane Ponce. And now our 7th Audi, 2025 Q5e we bought from Niello with Diane Ponce. We started having Niello service our Audi's starting in 2016. We have always been impressed with the professionalism of the Service Consultants and the service we received. Initially we dealt with Dain Bryant and ended up with Erik Carr. Erik always went the extra mile to make things work out for us. When we decided to trade in our 2019 Q5 for a 2025 Q5e, Diane Ponce navigated us through the process, involving Blake Paulson and the financial people. The post purchase follow up has been impressive. I have received communication from Diane and a tech person checking in to see how we liked our purchase, did we have any questions, or need help setting up any features. And when an issue developed with the HomeLink not functioning, and later when the Check Engine light came on, Diane and the Service Department came to the rescue. Since we live 5 hours away, we appreciate the connection we have made with Niello Audi. It is typically a 2 day affair to get our Audi's serviced and to be able to have a loaner car available. We especially like the detailed check list of the service performed and explanations of anything that needs attention. We will continue to be loyal customers. Thank you Niello Audi! More
by JERECOX71
Other Employees Tagged: Dianne Ponce, Erik Carr, Blake Paulson
February 02, 2025
I have always experienced friendly, professional service at this dealership. I appreciate that loaner cars are an available option. at this dealership. I appreciate that loaner cars are an available option. More
by mars1074
Other Employees Tagged: Cain Carter, Blake Paulson, Mark Jaffe
January 19, 2025
Dain has been my service person since my first Audi years ago. He has made every Audi visit comfortable and taken great care of both my Audi Allroad and A3 services. The cars look great when finished now t ago. He has made every Audi visit comfortable and taken great care of both my Audi Allroad and A3 services. The cars look great when finished now that Niello is again washing cars after service. This last service was excellent. More
by mafish42
Other Employees Tagged: Jason Rajan
January 16, 2025
Staff is friendly, respectful, they did work as requested. No pressure for additional suggested work. requested. No pressure for additional suggested work. More
by suz0912
Other Employees Tagged: Jason Rajan
January 06, 2025
Great customer service! Explained concerns and identified paw prints on the engine. Helpful identifying potential problems. Explained concerns and identified paw prints on the engine. Helpful identifying potential problems. More
by erikac77
Other Employees Tagged: Omead Anwar
December 24, 2024
Omead very knowledgeable and helpful! We appreciate him very much. Thank you to him ant to Niello Auto. We appreciate him very much. Thank you to him ant to Niello Auto. More
by acondrin
Other Employees Tagged: Omead Anwar, Jennifer Lowenstein, Erin Loud
December 23, 2024
Would have scored a 5 across the board, but the tech that took my car out after the repair work was completed and blasted around the dealership, pulling 0.8 g in acceleration when it was wet out earns at lea took my car out after the repair work was completed and blasted around the dealership, pulling 0.8 g in acceleration when it was wet out earns at least a 1 star deduction. Also somewhat displeased that when I called to make my appointment, I wasn't told that the starter/alternator wasn't in stock and needed to be ordered - this added 3 days to the duration my car was at the dealership. Dain was awesome, communicative, clear on expectations, etc. Ensured the car was not washed and was stored indoors while in the dealership's possession. More
by ryan.j.trapp
December 20, 2024
Dane was wonderful - detail oriented, kind and always able to answer my questions on my 2018 Q3. Thanks! able to answer my questions on my 2018 Q3. Thanks! More
by m
Other Employees Tagged: Omead Anwar
December 09, 2024
Omead is amazing, extremely helpful, knowledgeable and prompt. I recommend both him and Niello Audi’s service department very highly. prompt. I recommend both him and Niello Audi’s service department very highly. More
by K Faz
Other Employees Tagged: Cain Carter, Alicia Hart, Erik Carr, Scott Bunker, Omead Anwar, Jennifer Lowenstein , Dee Browning, Steve Browning, Rachel Raschein
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