Dain Bryant
Dain Bryant at Niello Audi
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Dain Bryant

Service Advisor

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.9
101 Reviews

Dealership Experience

15 yrs, 3 mos

4.9

101 Reviews

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101 Reviews of Dain Bryant

October 29, 2024

Dealership Rating
Employee Rating

Dain is a fantastic service advisor. He listens and accommodates our needs for service. He's very friendly and efficient, does not make us feel rushed but also does not prolong our app More

by MARIA47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2024

Niello Audi responded

Thank you, Maria, for sharing your thoughts about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

October 12, 2024

Dealership Rating
Employee Rating

I gave everyone a 5 star review. I will give no further feedback in the future if you continue to require this text section to accept my feedback. More

by FPELZ
Recommend Dealer
Yes

Other Employees Tagged: Omead Anwar

Oct 12, 2024

Niello Audi responded

Thanks for sharing your thoughts about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 26, 2024

Dealership Rating
Employee Rating

Dain was great as always. Truly appreciate Dain and Neilo Audi as they have worked on several of my cars over the years. Highly recommend them. More

by GDAVIDSONRE
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 26, 2024

Niello Audi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 26, 2024

Dealership Rating
Employee Rating

Inside Zurich Treatment - poorly or not vacuumed, compartments not cleaned, inside and out windows and mirrors had streaks? More

by JEFFWALLACEONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 29, 2024

Niello Audi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 22, 2024

Dealership Rating
Employee Rating

Great service and nice dealership that is clean and comfortable. The sales people are always friendly and helpful too. More

by EENMELANIE
Service Price Transparency
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Recommend Dealer
Yes
Sep 24, 2024

Niello Audi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 13, 2024

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Employee Rating

We only needed a decal (etron) for the charging door to be put in and were told it would take less than 15 minutes. After 15 minutes we were told it was done and we were waiting on paperwork. After 30 mi More

by MOLLY.MESSNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Omead Anwar

Sep 16, 2024

Niello Audi responded

Thank you for your review, Molly. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 05, 2024

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Employee Rating

The Audi Dealership went out of their way to make my appointment enjoyable and kept me informed throughout their inspection process. More

by G.KOEHLER
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Milana Savchenko

Sep 05, 2024

Niello Audi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 02, 2024

Dealership Rating
Employee Rating

This dealership is generally disorganized. My car is never ready when they say. Updates are not always provided. Overall a disappointment. More

by aleighsmith
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Niello Audi responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

August 28, 2024

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Employee Rating

Always on time and very nice, car was fixed first time. Helpful with the loaner car as well. More

by JEFFALLYSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James French, Omead Anwar

Aug 29, 2024

Niello Audi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

August 25, 2024

Dealership Rating
Employee Rating

My Audi was ready when they said it would be. They even shined my tires. I always like going to the service center for excellent service. More

by wsheisler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omead Anwar

Aug 26, 2024

Niello Audi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

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