34 Reviews
Write a Review34 Reviews of Cynthia Krause
August 22, 2024
I have been a customer of this dealership for 25 years and I have never been disappointed and have always been welcomed here and I have never been disappointed and have always been welcomed here More
Other Employees Tagged: Austin Aufie, Steve Gagyi
August 22, 2024
I have been a customer here for 25 years and have always been very wecomed been very wecomed More
Other Employees Tagged: Austin Aufie, Steve Gagyi
August 17, 2024
Had car there three times for the exact same problem each time they said they did a full engine evaluation the last time they said it was the alternator and when I asked if it had been checked the previous t time they said they did a full engine evaluation the last time they said it was the alternator and when I asked if it had been checked the previous two times I got a rude answer. I feel like two unnecessary trips were made +2 towing to your establishment that were unnecessary if it had been done right the first time More
Other Employees Tagged: Austin Aufie, Curt Seufert
August 08, 2024
Needs to improve service department with more staffing, better communication, and organization! Lacks great customer service. I’ve seen better from them. better communication, and organization! Lacks great customer service. I’ve seen better from them. More
Other Employees Tagged: Austin Aufie, Curt Seufert, Madsion Smith, Steve Gagyi
August 06, 2024
The only downside was the service department was not open over the weekend. I got a flat tire that could not be patched at a tire shop and they didn’t have the tire to match my other 3 tires. So only being i over the weekend. I got a flat tire that could not be patched at a tire shop and they didn’t have the tire to match my other 3 tires. So only being in town for the weekend meant I needed to extend my stay until Monday. However, Steve kept me informed of my tire fix and sent an Uber to pick me up. Then I was on my way back to Ohio. Shoutout to Cynthia who was helpful on Friday at 5:45pm! And to Madison who on Monday pulled my car under the awning so I could load up my luggage and not get wet in the thunderstorms. Overall, solid positive dealership experience! More
Other Employees Tagged: Madsion Smith, Steve Gagyi
July 03, 2024
Staff at Basney are kind, they listen to what you are interested in, and they work with you to accomplish your goal. I cane from out of state to purchase my vehicle. The Basney staff were great at a interested in, and they work with you to accomplish your goal. I cane from out of state to purchase my vehicle. The Basney staff were great at answering my questions and helping me to navigate all the paperwork. Everyone was polite, engaging, and knowledgeable. I was extremely pleased. More
Other Employees Tagged: Chip Basney, Jay Basney, Chris McGowan, Scott Allen, Ron Lemanski, Curt Seufert