My experience was performed by a team of excellence.
I’m feel I’m in good hands!
I’m feel I’m in good hands!
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by armurguia55
Verified Customer
Verified Customer
Other Employees Tagged:
Louis Phan, Moe Sulman, Shane Weirick
Mar 30, 2024 -
Niello BMW MINI responded
Thank you so much for choosing Niello BMW MINI! Please let us know if we can be of any more assistance!
David Sotomayor
Business Development Manager
david.sotomayor@niello.com
(650) 455-7686
Curtis was super helpful and knowledgeable about the BMW
I wanted to purchase. Curtis was also very patient.
I wanted to purchase. Curtis was also very patient.
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by JDUPZYK
Verified Customer
Verified Customer
Feb 19, 2024 -
Niello BMW MINI responded
Thanks for sharing about your experience with Curtis here at Niello BMW MINI. We appreciate your business and hope to see you again soon!
David Sotomayor
Business Development Manager
david.sotomayor@niello.com
(650) 455-7686
Very professional, Friendly and Nice!
Love my X6M
Ian goes over and above to get financing! Highly recommend
Love my X6M
Ian goes over and above to get financing! Highly recommend
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by CANDIWARDSTER
Verified Customer
Verified Customer
Feb 05, 2024 -
Niello BMW MINI responded
Candi, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ian met your expectations. Thank you again for choosing Niello BMW MINI, we look forward to having you as one of our valued customers for many more years to come!
David Sotomayor
Business Development Manager
david.sotomayor@niello.com
(650) 455-7686
Got The car I wanted.
I live out of town, and Niello made the experience easy. Curtis was great!
I live out of town, and Niello made the experience easy. Curtis was great!
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by PAULABRUTON63
Verified Customer
Verified Customer
Other Employees Tagged:
Louis Phan
Jan 08, 2024 -
Niello BMW MINI responded
Paula, It's great to hear that Curtis was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello BMW MINI!
David Sotomayor
Business Development Manager
david.sotomayor@niello.com
(650) 455-7686
Great people with good service.
Best cars in town. Will definitely recommend to others. Perfect price
Best cars in town. Will definitely recommend to others. Perfect price
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by BLONG XIONG
Verified Customer
Verified Customer
Jan 03, 2024 -
Niello BMW MINI responded
Blong, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
David Sotomayor
Business Development Manager
david.sotomayor@niello.com
(650) 455-7686
Had some issues at the store and went to the corp to get
the issues resulded. Curtis and Louis were not honest with us.
the issues resulded. Curtis and Louis were not honest with us.
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by BOB@HERITAGEOAK
Verified Customer
Verified Customer
Other Employees Tagged:
Erika Paleny
, Louis Phan, Moe Sulman
Jan 01, 2024 -
Niello BMW MINI responded
Bob, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
David Sotomayor
Business Development Manager
david.sotomayor@niello.com
(650) 455-7686
Friendly, knowledgeable, helpful and courteous staff.
Did not feel pressured to purchase. Enjoyed their sense of humor and down to earth demeanor.
Did not feel pressured to purchase. Enjoyed their sense of humor and down to earth demeanor.
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by JUNEBUG_39
Verified Customer
Verified Customer
Other Employees Tagged:
Moe Sulman
Jan 01, 2024 -
Niello BMW MINI responded
Thank you for choosing Niello BMW MINI. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
David Sotomayor
Business Development Manager
david.sotomayor@niello.com
(650) 455-7686
Curtis is such a great guy!
A true delight with whom to work with in navigating a new or new-to-you vehicle.
A true delight with whom to work with in navigating a new or new-to-you vehicle.
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by KIM_SWABACK
Verified Customer
Verified Customer
Dec 12, 2023 -
Niello BMW MINI responded
Kim, it's great to hear that Curtis was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello BMW MINI!
David Sotomayor
Business Development Manager
david.sotomayor@niello.com
(650) 455-7686
High pressure and deception.
The salesman said he needed my id to check my credit to get a car fax report and to check for other vehicles in the area, He and his manager instead
The salesman said he needed my id to check my credit to get a car fax report and to check for other vehicles in the area, He and his manager instead signed me up for financing without my knowledge after I told them I was pre-approved for financing through my bank. They then tried to get me to sign a financing agreement, I refused. I purchased this vehicle though by bank as promised. I was not aware they did this until after my purchase I received a financing denial letter from BMW. Also, I got the around for a month trying to get a second key, and did not receive a tire inflator kit as promised. This was a horrible stressful experience. I wouldn’t recommend this Dealership.
Up Date: David Soto and Shane Weirick, reached out to us to apologize for the way my husband and I were treated and the harassment we felt after informing the salesman and his manager we were pre-approved through Navy Federal Credit Union, they should have made a call for verification, not try to force financing through BMW. David says he will continue to train his team to avoid these issues in the future. David offered to repair the sun roof and rear seat belt and order a tire inflator kit. He also put me in touch with Shane, with a discounted extended warranty. My husband and I appreciate the apology and the willingness to try and make things right.
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by DAC.COLE51
Verified Customer
Verified Customer
Oct 26, 2023 -
Niello BMW MINI responded
Thank you bringing this to our attention. We sincerely apologize for this miscommunication and have spoken to our team on how this should be handled in the future. I am happy that you decided to work with us again and going so far as to adding an extended warranty. Have a wonderful day. should you ever need anything and i mean anything please do not hesitate to call me. David Soto Business Development Mgr./Quality control.
Good dealership, horrible customer service in BMW call
center. Too long a wait, they could care less. Can't get my app straight
center. Too long a wait, they could care less. Can't get my app straight
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by DOUG.LUBUSHKIN
Verified Customer
Verified Customer
Oct 26, 2023 -
Niello BMW MINI responded
Hi Doug,
We're glad you had a good experience at the dealership, but we're sorry the BMW call center has let you down. If there's anything we can help you through, please give us a call at (916) 246-6890. Thanks!