Curtis Laws | Page 45

Hidden Waranties Financing was deceptive and misleading. I was NOT given a copy of the MO-e 1/19 Retail Installment Sale Contract and given the opportunity to review Financing was deceptive and misleading. I was NOT given a copy of the MO-e 1/19 Retail Installment Sale Contract and given the opportunity to review it before I signed electronically, as required. Nor could I confirm that I received a completely filled-in copy since I never saw it. I received nothing. I asked about the paperwork and was told it would be mailed to me, which I never received. I thought it was a little strange, but being older, not having bought a car in over 14 years, procedures may have changed. The only way I was able to obtain a copy was to request it from the financial institution financing my car and also found out that an extended warranty for over $2,000 was written into the contract without my knowledge. I called the Finance Manager several times, leaving messages each time requesting the contract and a call back, to no avail. My calls were not returned. I cancelled the warranty through another finance manager and addressed my issues with a sales manager but am still deeply disturbed about the whole experience and have to wonder why this happened to me when the dealership has a very high rating.overall. More

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I LOVE IT! I LOVE IT! I LOVE IT! MY NEW KIA SPORTAGE ! Everything was awesome and truly a blessing! To my internet sales guy Josh my sales consultant Curtis to the fine finance guy Joe! I LOVE IT! Everything was awesome and truly a blessing! To my internet sales guy Josh my sales consultant Curtis to the fine finance guy Joe! I LOVE IT! More

by deesmith58 Verified Customer Verified Customer

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1st new car Wonderful!! Curt and Joe made this an awesome experience. I didn’t once feel pressured...I was given the right amount of time to think and ask ques Wonderful!! Curt and Joe made this an awesome experience. I didn’t once feel pressured...I was given the right amount of time to think and ask questions. More

by miss_traciemarie Verified Customer Verified Customer

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Best Service and Sales Department I've Ever Experienced. I've been going to Lou Fusz Kia for almost ten years now. They actually care about your car and have always gone the extra mile to make sure everythin I've been going to Lou Fusz Kia for almost ten years now. They actually care about your car and have always gone the extra mile to make sure everything is as easy as possible and at the best price. I will never go anywhere else. More

by MHOFFMANN1974 Verified Customer Verified Customer

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My first car Both Curtis and Joe Shepard were wonderful. They provided me with all the information I needed as a first time car buyer and answered all my questions Both Curtis and Joe Shepard were wonderful. They provided me with all the information I needed as a first time car buyer and answered all my questions. I defiantly recommend Lou Fusz Kia to any one in the car market. I love my Kia Optima! More

by mbslim13 Verified Customer Verified Customer

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First Experience Buying For This Dealership When I arrived at the dealership at my schedule time I was met with a professional young gentleman . he had done his homework so he knew the car I When I arrived at the dealership at my schedule time I was met with a professional young gentleman . he had done his homework so he knew the car I was interested in buying he had it available at the front door so we could test drive it although I declined that vehicle in our conversations he was clever enough to pick up clothes in our conversation of the vehicle I was interested in test driving the features I was looking for the year I was looking for and the payment I was looking for which is very important to each of us . During our time of sitting down to get all the details of my income my work history and such things personal information he was very courteous and kind and professional and did an outstanding job although I couldn’t make the decision to purchase the car right then I needed some time to contemplate the price of the car versus the payments of the car, as I agreed to go put some thought into this purchase he met me at the door with a baked pie which was very warm and considerate. during our time of sitting down to get all the details of my income my work history and such things personal information he was very courteous and kind professional and did an outstanding job although I couldn’t make the decision to purchase the car right then I needed some time to contemplate the price of the car versus the payments of the car, as I agreed to go put some thought into this purchase he met me at the door with a baked pie which was very warm and considerate After contemplating several hours on the vehicle I returned on Saturday and left within an hour a proud owner of a brand new KIA Sportage. This experience was smooth it was simple and it was professional and I will return again in a few years to purchase another vehicle . More

by 2bncabo5150 Verified Customer Verified Customer

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GREAT people to work with! Phenomenal customer service. Lou Fusz made car buying simple! From checking out the used vehicle I purchased to finalizing the deal and paperwork...everything went smooth. Honest Lou Fusz made car buying simple! From checking out the used vehicle I purchased to finalizing the deal and paperwork...everything went smooth. Honest and helpful people in every department! Thanks for making car buying a breeze! More

by keith39 Verified Customer Verified Customer

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Unplanned purchase I went in for an oil change and left with the new model I brought in. I sought Curtis because the 1st one not on the phone. He was friendly and make t I went in for an oil change and left with the new model I brought in. I sought Curtis because the 1st one not on the phone. He was friendly and make this super easy as I unexpectedly made this transaction. Joe superceded my expectations. I'm a 3rd time Lou Fusz customer and still have nothing bad to say Thanks! More

by SMP0806 Verified Customer Verified Customer

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2020 Telluride The staff was very helpful and friendly!! I purchased a car from Lou Fusz 16 years ago, but my experience on Saturday, April 6th was beyond exceptiona The staff was very helpful and friendly!! I purchased a car from Lou Fusz 16 years ago, but my experience on Saturday, April 6th was beyond exceptional!! Thank you, Curtis!! More

by tblackmon1202 Verified Customer Verified Customer

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Unexpected Excellence We were just shopping and really looking to just test drive a used KIA Sportage. We had never been around a KIA and over the last few days had driven We were just shopping and really looking to just test drive a used KIA Sportage. We had never been around a KIA and over the last few days had driven nearly every other mid-size SUV. We had experienced both the good and the ugly of car sales staff in the last few days. Curtis and Jared listened and worked with us. While they were "selling" us, it really didn't feel like it. It felt more as if a friend was giving us good suggestions, with no pressure. We started out expecting to only test drive a used vehicle to see what a KIA was like and drove away with a good deal on a brand new one. We didn't even get to the dealership until 7:30pm and everyone was very courteous to us even when the finance part didn't get started until after 9:30pm. By 10:10pm we were on the road with a new vehicle and we love it. We ranked the KIA easily in the top or top 2 of all that we drove. It was backed up when a couple weeks after the purchase a 2019 SUV car ranking report came out and also said KIA was a very close #2. More

by Jack H Verified Customer Verified Customer

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