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Curt Douglas
Curt Douglas at BMW of Shrewsbury

Curt Douglas

Service Manager

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.8
19 Reviews
4.8

19 Reviews

Write a Review

19 Reviews of Curt Douglas

November 21, 2024

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Employee Rating

Had the rim repaired for a dent would’ve thought they would’ve cleaned the whole tire not just a little spot. The dent was in. More

by Bobshousewarmers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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November 16, 2024

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Very professional. Customer service is SUPERB! Right down to text messages while car is in service! More

by Mv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

BMW of Shrewsbury responded

We appreciate your kind words for the BMW of Shrewsbury team. Thanks for your support!

November 13, 2024

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Employee Rating

Excellent service and communication throughout the process. The service technician kept me well informed and was extremely courteous. More

by whermans24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Gendron, Deanna Morgan, Matt Roy, Peter Neslusan

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Nov 13, 2024

BMW of Shrewsbury responded

Thank you for sharing your experience with us! We're delighted to hear that our team at BMW of Shrewsbury provided excellent service and kept you well-informed. We appreciate your feedback and look forward to serving you again in the future!

November 13, 2024

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The Service at BMW in Shrewsbury is second to none! Theo was my service representative and he was professional, fast with my car, and extremely pleasant. More

by Kctanker2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Gendron, Deanna Morgan, Matt Roy, Peter Neslusan , Theo

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Nov 14, 2024

BMW of Shrewsbury responded

We're delighted to hear that Theo provided you with exceptional service at BMW of Shrewsbury! Thank you for sharing your experience, and we look forward to serving you in the future.

November 10, 2024

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Sam awesome person he is help me out during my BMW service today realy appreciate More

by Mansourantone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Gendron, Deanna Morgan, Matt Roy, Peter Neslusan , Sam

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Nov 11, 2024

BMW of Shrewsbury responded

We are glad to hear that Sam took excellent care of your BMW's service needs. Thanks for choosing BMW of Shrewsbury!

Nov 10, 2024

Mansourantone responded

Thank you

October 30, 2024

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Employee Rating

Finest dealership I have been to very modern great customer service with a welcome coffee bar More

by tjmonsour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Gendron, Deanna Morgan, Matt Roy, Peter Neslusan

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Oct 30, 2024

BMW of Shrewsbury responded

It is great to hear that you enjoyed our modern facility and customer service! Thank you for sharing this feedback with the BMW of Shrewsbury team.

October 28, 2024

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Employee Rating

Work on my vehicle with precision. Theo followed up with a call on an extra item to be fixed More

by Theo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Gendron, Deanna Morgan, Matt Roy, Peter Neslusan

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Oct 28, 2024

BMW of Shrewsbury responded

We are honored to receive your support, Theo. Thank you! - BMW of Shrewsbury Team

October 24, 2024

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Always a pleasure, great staff, friendly and outgoing. Everyone say hello and makes you feel welcome! More

by Fran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Nelson Gonnell, Lance Gendron, Deanna Morgan, Matt Roy, Peter Neslusan, David Mack , Nate

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Oct 25, 2024

BMW of Shrewsbury responded

Fran, we're delighted to hear that you felt welcomed by our team at BMW of Shrewsbury! Thanks for sharing your experience with us.

October 18, 2024

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The dealer was easy to deal with quick to respond to my request for an appointment in the time frame I requested. The people I dealt with were friendly and the work was completed in a timely manner. I wo More

by acar911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Morgan, Matt Roy

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Oct 18, 2024

BMW of Shrewsbury responded

Thank you for recommending BMW of Shrewsbury! We're glad to hear that our team was responsive and friendly, making your experience a positive one. We appreciate your support and look forward to serving you again in the future!

September 25, 2024

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Employee Rating

Matt was an incredible help to me and guided me through the entire process. I appreciated his help and expect that all his customers do to! He is very professional and personable. You are lucky to have hi More

by paul_laventure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Brad Macomber, Jason Campbell, Lance Gendron, Deanna Morgan, Matt Roy, Peter Neslusan

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Oct 01, 2024

BMW of Shrewsbury responded

Paul, we're delighted to hear that Matt provided such excellent assistance at BMW of Shrewsbury. Thanks for the kind words and support!

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