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Crystal Trennepohl
Crystal Trennepohl at Jones Chevrolet Humboldt
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Crystal Trennepohl

Service Advisor

Jones Chevrolet Humboldt

5390 US Highway 45 Bypass
Humboldt, TN 38343

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4.6
94 Reviews
4.6

94 Reviews

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94 Reviews of Crystal Trennepohl

January 22, 2025

Dealership Rating
Employee Rating

Fast, friendly and pay attention to any abnormalities… I love this place.. highly recommend… will return again More

by MOSLEYMARSHAUNDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sanford, Tessa Buckingham

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Jan 23, 2025

Jones Chevrolet Humboldt responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jones Chevrolet Humboldt Management Team

January 10, 2025

Dealership Rating
Employee Rating

Jones is very appreciated in Sales, Finance, and Service Departments. The GM is AWSOME making sure you're taken care of👍🏾 More

by ljohnson9468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cliff Nathaniel, Megan Pettit, Jessie Castleman, Hannah Frazier, Jeremy Sanford, Tessa Buckingham

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Jan 13, 2025

Jones Chevrolet Humboldt responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones Chevrolet Humboldt, we look forward to having you as a valued customer for many years to come! Jones Chevrolet Humboldt Management Team

December 21, 2024

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Employee Rating

Great service and communication about appointments and any warranty issues are great. Past experience with warranty work was top notch. More

by WF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sanford, Tessa Buckingham , Jania

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Dec 23, 2024

Jones Chevrolet Humboldt responded

Thank you for your business and this review. We're happy our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones Chevrolet Humboldt Management Team

December 19, 2024

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Employee Rating

The task was completed in a fair time. My wait time was minimal so I could move on. More

by Jrfren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sanford, Tessa Buckingham

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Dec 20, 2024

Jones Chevrolet Humboldt responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

December 17, 2024

Dealership Rating
Employee Rating

Wait time for oil change is always at least an hour , with an appointment! Not acceptable More

by bturnbow1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sanford, Tessa Buckingham

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Dec 17, 2024

Jones Chevrolet Humboldt responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jones Chevrolet Humboldt Management Team

December 12, 2024

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Employee Rating

Friendly service department; very punctual Nice waiting room,gave me my first oil change free More

by pearlbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sanford, Tessa Buckingham

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Dec 12, 2024

Jones Chevrolet Humboldt responded

Thanks for sharing about your experience with Jones Chevrolet Humboldt. We appreciate your business and hope to see you again soon! Jones Chevrolet Humboldt Management Team

December 07, 2024

Dealership Rating
Employee Rating

Crystal is an excellent service advisor and the staff is very helpful. I highly recommend this service department. More

by BRNDYWILLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2024

Jones Chevrolet Humboldt responded

Thanks for sharing about your experience with Crystal here at Jones Chevrolet Humboldt. We appreciate your business and hope to see you again soon! Jones Chevrolet Humboldt Management Team

December 06, 2024

Dealership Rating
Employee Rating

Very efficient and knowledgeable about their products. Great customer service. Very helpful and accommodating staff More

by kimholt1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nino Ianni, Jessie Castleman, Tessa Buckingham

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Dec 06, 2024

Jones Chevrolet Humboldt responded

Thank you for taking the time to share your thoughts on working with our team, Kim. We're glad to hear we delivered such a great experience! Jones Chevrolet Humboldt Management Team

December 01, 2024

Dealership Rating
Employee Rating

Worst experience ever! They kept my car for 2 1/2 days despite ny appointment More

by amybcoleman42917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Dec 04, 2024

Jones Chevrolet Humboldt responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Andrew Pate Jones Chevrolet Humboldt Management Team (731) 798-2766

November 23, 2024

Dealership Rating
Employee Rating

Our car has been in the service department for four weeks and is still not fixed. Two parts have been replaced and nothing has changed in the car’s performance. This is our last time to buy a car from Jones. More

by GENE_REEVES2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: No dealings with Tessa or Jeremy

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Nov 29, 2024

Jones Chevrolet Humboldt responded

Gene, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please provide the best way to contact you and I will make sure to follow up, or you can reach out to us directly at (731) 798-2766. Andrew Pate Jones Chevrolet Humboldt Management Team (731) 798-2766

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