Crystal Massie

**Let me start by saying this has been the WORST car buying experience of my life. From start to finish, this dealership has been nothing but lies, runarounds, and unprofessional nonsense. Salesman Kevi buying experience of my life. From start to finish, this dealership has been nothing but lies, runarounds, and unprofessional nonsense. Salesman Kevin told me my numbers ‘looked good’ — meanwhile, EIGHT hard inquiries hit my credit report like I wasn’t gonna check. Shady, dishonest, and unacceptable. Then I get the car, and the trunk is lopsided. Had to bring it back to get fixed. Mind you, I’ve only had the car a MONTH. Two weeks later, the paint starts peeling off. When I reached out, the dealership tried to push the blame onto Honda, claiming it was a recall issue. Funny how I called Honda directly — NO RECALL on my car. So now y’all lying AND avoiding responsibility. I spoke to Manager Stephen, who swore he’d talk to his GM and call me back. Nothing but crickets since. THEN Hugo gets on the phone trying to cover for Kevin, being rude, dismissive, and flat out nasty. Little does Hugo know — I recorded that entire conversation. The unprofessionalism was beyond anything I’ve ever experienced at a business. To make matters worse, Kevin tells me to book a service appointment for the paint. I show up, waste my time and gas, just for them to tell me ‘there’s nothing we can do.’ So now you’re playing with my money, time, AND patience. This dealership is straight-up ROTTEN. Terrible customer service, no accountability, and no respect for the people spending their hard-earned money here. ZERO stars if I could. And best believe, I’ll be filing formal complaints with the Better Business Bureau (BBB) and the Attorney General’s office. I have the recordings and the paperwork to back up every word of this. I wouldn’t recommend this place to my worst enemy. First chance I get, this car’s getting traded in or fixed by someone with actual integrity More

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Top notch dealership! My sales person Jose .and all of the staff that I dealt with worked very hard to get me in the truck that I wanted and a payment I could afford. Love My sales person Jose .and all of the staff that I dealt with worked very hard to get me in the truck that I wanted and a payment I could afford. Love my truck! Thank you Marine Chevrolet and Jose! More

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Hands down the best dealership i have worked from gabby to Kevin the whole team is simple amazing. to Kevin the whole team is simple amazing. More

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Jacksonville is the best place to buy a car. From service to sales team is the best. From service to sales team is the best. More

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Rumor Campbell was amazing. He has been so supportive!! He has reached out to me especially with the check engine issue He has been so supportive!! He has reached out to me especially with the check engine issue More

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My salesperson, Kevin Boyer will always be my salesman. He is a very professional and personable man to deal with. He answered all of my questions and dealt with outstandingly well. He is a very professional and personable man to deal with. He answered all of my questions and dealt with outstandingly well. More

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Brought my 2020 silverado in for a scheduled maintenance and oil change. They never rotated my tires. So now I'm not sure if they checked my fluids or my battery life. Or if they changed my oil or just hit and oil change. They never rotated my tires. So now I'm not sure if they checked my fluids or my battery life. Or if they changed my oil or just hit the reset button. The truck started with 49k miles when I bought it in November and has 56k now, I think that would warrant a tire rotation. More

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Excellent service. JR is top notch and very thorough. Very pleased with the service at Marine Chevrolet. JR is top notch and very thorough. Very pleased with the service at Marine Chevrolet. More

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I appreciate it when they notify me about other concerns about my vehicle. This way it can be taken care right away. Thank you for the quick service. about my vehicle. This way it can be taken care right away. Thank you for the quick service. More

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Not very transparent on total pricing. Was told around $500 for repair, when checked in was shown a price of $556 which was on par. Picked up vehicle and cost was $860. When questioned I w Was told around $500 for repair, when checked in was shown a price of $556 which was on par. Picked up vehicle and cost was $860. When questioned I was told that was just the labor I was shown. Clips were left off line, shrouds not fastened back into place, lines were running on each other which would cause a leak later down the road. Oil mess left on radiator and frame rails. But it was done in a day so I guess there's that. They've done good work before, so maybe a holiday rush job. More

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