Crystal Massie
Crystal Massie at Marine Chevrolet

Crystal Massie | Page 2

GM

Marine Chevrolet

1408 Western Blvd
Jacksonville, NC 28546

4.3
44 Reviews
4.3

44 Reviews

Write a Review

Dealership Experience

28 yrs, 9 mos

Industry Experience

28 yrs, 9 mos

Languages Spoken

English English

44 Reviews of Crystal Massie

September 23, 2023

Dealership Rating
Employee Rating

The techs quickly uncovered and repaired an ongoing electrical issue that had been troubling me for a long time. I have not had any issues since I picked the vehicle up. The staff especially my contac More

by bryandeem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kourtney Ezzell , Karin Fuelleman, Drew (last name unk.) and repair staff.

August 14, 2023

Dealership Rating
Employee Rating

I have bought 5 truck from this dealership and they have always go out of their way to make the sale. My salesman Juan needs to get a bonus. More

by lordrazor1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kourtney Ezzell , Karin Fuelleman, don't know the names of the sales manager and only the first name of the salesman Juan

Aug 14, 2023

lordrazor1 responded

i recommend my friends to visit Marine Chevy all the time. Better than Team Chevy.

July 31, 2023

Dealership Rating
Employee Rating

Steve wall and Kevin OUTSTANDING. Those two are the best in dealership today! Wouldn’t deal with anyone else! More

by almennig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kourtney Ezzell , Karin Fuelleman

June 28, 2023

Dealership Rating
Employee Rating

Sales could learn from the Services department. Sales sold me "ALL Fuilds" service for 2 years. Yet, when I pulled in to get my first ALL Fuilds change the services team knew what I was told becaus More

by cookiehughes1
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Kourtney Ezzell , Karin Fuelleman

June 14, 2023

Dealership Rating
Employee Rating

Once again totally satisfied with J. R. being knowledgeable , friendly and efficient in getting me in and out in a timely manner. Very reasonable cost of repairs as well. Highly recommend More

by bwkeller758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kourtney Ezzell , Karin Fuelleman, J.R.

February 15, 2023

Dealership Rating
Employee Rating

I was traveling from out of town visiting family. I was happy with how I was treated, and since I travel with my dog she was welcomed in the waiting area while my car was serviced. More

by mary_ridder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kourtney Ezzell , Karin Fuelleman

November 04, 2022

Dealership Rating
Employee Rating

poor customer service was great years ago the sales people are unknowledgable and unfriendly finance team the lot is unmanaged they are parking the vehicles that are under contract or have been removed More

by stevenmarshall776
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kourtney Ezzell , Karin Fuelleman

July 05, 2022

Dealership Rating
Employee Rating

Best service department I've ever dealt with. From Jr at the front desk to tim my mechanic, I couldn't ask for a better experience. Definitely will be using them in the future More

by mikedzepp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jr , Tim mechanic

Jul 07, 2022

Marine Chevrolet responded

Hi, Mike! Thanks for taking the time to share your positive experience. We truly appreciate it!

Jul 07, 2022

mikedzepp responded

I give praise when due, and you guys have been great to deal with. You can be sure , when I need to get more work done I will be back. Thanks for doing me right, in this day and age , thats not always the case

May 28, 2022

Dealership Rating
Employee Rating

Very satisfied with the service I received. I would Definitely take my car again for service. More

by cmorris5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erin McKinney

May 23, 2022

Dealership Rating
Employee Rating

Great job! Work was done on schedule and part works great! Great team work. !!! Excellent. More

by Sbryan011554
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erin McKinney

May 25, 2022

Marine Chevrolet responded

Hello, thank you for the feedback. We are delighted that you had a wonderful visit here at Marine Chevrolet. We look forward to seeing you again!

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