Crystal Alvarez

I recently had the pleasure of leasing a car for my mother-in-law from Volkswagen Nanuet, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From start to finish, th mother-in-law from Volkswagen Nanuet, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From start to finish, the team went above and beyond to ensure I was not only comfortable but also completely satisfied with my decision. First, I want to give a huge thank you to Crystal, my sales consultant. Crystal was simply phenomenal. From the moment I walked in, she greeted me with a warm smile and took the time to understand my needs. She was incredibly patient, answered all my questions thoroughly, and made the entire process seamless. Her professionalism and dedication truly stood out, and I never once felt pressured—only supported. I also want to express my gratitude to the two managers, both named Colin. Their expertise and willingness to work with me to find the perfect lease deal were greatly appreciated. They were honest, transparent, and incredibly accommodating. It’s clear that they genuinely care about their customers and take pride in what they do. Finally, a special thanks to Amir, the finance manager. Amir was efficient and personable, making the paperwork process smooth and stress-free. He took the time to explain everything in detail, ensuring there were no surprises. His knowledge and professionalism rounded out an already exceptional experience. Overall, the team at Volkswagen Nanuet made what can often be a stressful process into an enjoyable and exciting one. I couldn’t be happier with my new car and the incredible service I received. If you’re looking for a dealership that truly values its customers and delivers top-notch service, I highly recommend Volkswagen Nanuet. Thank you, Crystal, Colin, Colin, and Amir—you’ve earned a loyal customer for life! More

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The customer service was excellent. Crystal's assistance and knowledge were key. I've had very bad experiences prior and expressed my concerns to her, and she took her time and got me a Crystal's assistance and knowledge were key. I've had very bad experiences prior and expressed my concerns to her, and she took her time and got me a great deal. More

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They are professional, sincere, and honest people. They are detail oriented, I really had an excellent experience with them. They offered me a discount that I wasn’t even aware of prior to our discus They are detail oriented, I really had an excellent experience with them. They offered me a discount that I wasn’t even aware of prior to our discussion. More

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What an INCREDIBLE "6", not 5 STAR experience at Volkswagen of Nanuet!!! From my product specialist, Ms. Crystal Alvarez; her mgr Colin who approved the deal I said "Yes" to; to Chris who under Volkswagen of Nanuet!!! From my product specialist, Ms. Crystal Alvarez; her mgr Colin who approved the deal I said "Yes" to; to Chris who under no pressure at all showed me my finance options and made me feel like an old friend; and then finally Fred the general mgr, who showed me how VW and the service department could seamlessly support me and my new Atlas!!! Thank you, Thank you, One and All! More

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Found extremely good at delivering better customer service. Sales personnel showed professionalism at all levels. service. Sales personnel showed professionalism at all levels. More

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I recently purchased an Audi Q5 from VW in Nanuet and it was a pleasure working with the team especially Crystal Alvares, a very knowledgeable young lady. She made my buying experience seamless and easy. Th was a pleasure working with the team especially Crystal Alvares, a very knowledgeable young lady. She made my buying experience seamless and easy. Thanks for the experience. Julio More

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Prompt response to all inquiries. Followed through on all inquiries. Bought a beautiful used car at competitive price Followed through on all inquiries. Bought a beautiful used car at competitive price More

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They are very helpful they help you so much all the people who’s working there very sweetheart people who’s working there very sweetheart More

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I left the dealership and was very dissatisfied to find the car had no navigation. I was told it had navigation and the reason why I did not look at the Taos, cheaper vehicle was because I was told it had the car had no navigation. I was told it had navigation and the reason why I did not look at the Taos, cheaper vehicle was because I was told it had no navigation. Upon reviewing the car on the Volkswagen site I found that automatic lift back was standard. I asked Chrystal about the automatic liftback and she said tiguan does not have this option but i could look at the Atlas, more expensive larger model. when we sat in the car for her to show me the vehicle, she spoke about the nav. coming up on the dash behind the steering wheel. When we pressed the nav. on the console..... " This car is not equiped with navigation" I asked Chrystal about the navigation and she told me to download the app. No dice. I texted chrystal and called the dealership and spoke to Josh the manager and he blew me off. So honestly this was a dishonest sale and I’m not happy. Looking forward to getting out of the vehicle since I just had spinal fusion and the lift back is a pain. Also no internet while phone is plugged in. Phone is plugged in because the car has no navigation. But I could purchase a hot spot. WTH Just completely aggravated. More

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Crystal and Colin made the whole car buying process seamless at VW of Nanuet. I went there to trade in my lease for another lease. Colin and Crystal were both knowledgeable, honest and swift with the w seamless at VW of Nanuet. I went there to trade in my lease for another lease. Colin and Crystal were both knowledgeable, honest and swift with the whole process. I called Colin at 9am on a Saturday and got my car the same day! Colin "heard" me and EXACTLY knew what I was looking for and needed. He honored the deal and kept his word. Crystal was super efficient with paperwork and setting up my insurance via the GEICO app. Crystal has also gone above and beyond the walls of VW Nanuet to answer any other questions that I had after leaving the dealership. Leslie was also efficient in making sure I got out of the dealership in timely manner! Thank you for making this an easy breezy process! One of the fastest dealership experiences to date! Thank you everyone at VW of Nanuet! More

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