Creed Cate
Creed Cate at Niello BMW MINI
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Creed Cate

Sales Consultant

Niello BMW MINI

2020 Fulton Ave
Sacramento, CA 95825

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4.7
32 Reviews

Dealership Experience

17 yrs, 2 mos

4.7

32 Reviews

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32 Reviews of Creed Cate

February 07, 2025

Dealership Rating
Employee Rating

Creed's patience through the sales process which lasted about 9 months is really appreciated. More

by KOCHUMOL
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Erika Paleny, Brian Lonchar

Feb 09, 2025

Niello BMW MINI responded

Thank you so much for your kind words for Creed and for choosing Niello BMW MINI! Please let us know if we can be of any more assistance. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

January 19, 2025

Dealership Rating
Employee Rating

excellent helpful creed help and patience we’re great tank you so for all your help More

by MEZAMORA62
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Brian Lonchar

Jan 19, 2025

Niello BMW MINI responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Creed met your expectations. Thank you again for choosing Niello BMW MINI. We look forward to having you as one of our valued customers for many more years to come! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

January 18, 2025

Dealership Rating
Employee Rating

Horrible. They lied about everything and overcharged for everything. Be careful, be very careful. Bad Tricks they use: 1. They charge for an after market More

by Senior
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 18, 2025

Senior responded

Yes. I would like to be refunded for the extra add-on of a tracking device that does not exist. I would like to be refunded for the 10 year extended warranty which is only 6 years and while we are at it the extra service contact i was charged. Are you willing to do that? I am a disabled senior and feel like I was taken advantage of.

January 05, 2025

Dealership Rating
Employee Rating

Creed was responsive and helpful. My only wish was that answers to my questions were more direct in order to save me time to complete this transaction. More

by RMGIORDANO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erika Paleny , The gentleman on the lot that escorted me to my car was extremely personable and helpful. Blanking in his name (Gerardo?), though. He was organizing the most recent drop off of new vehicles and was very helpful in locating my car.

Jan 06, 2025

Niello BMW MINI responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

December 26, 2024

Dealership Rating
Employee Rating

Poor business customer service. Fatima was very good, but the financial officer needs to be retrained. She was upset because I didn’t buy the extra insurance. Also, the first car I More

by BENNIE856
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 02, 2025

Niello BMW MINI responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

December 23, 2024

Dealership Rating
Employee Rating

Easy process, great response time from Creed. Overall, I’m happy with my new mini lease! More

by CHLOEISIMO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: CHAD WESSLING

Dec 23, 2024

Niello BMW MINI responded

Thank you so much, Chloe, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Creed! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

December 08, 2024

Dealership Rating
Employee Rating

Order process was simple. Finance / closing was a disaster. High pressure sales tactics, incorrect terms on contract requiring a second visit to the dealership to fix (2nd More

by imsingh22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 09, 2024

Niello BMW MINI responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

October 25, 2024

Dealership Rating
Employee Rating

Very friendly and very professional! ! Always happy to help and answer any questions that come up! More

by CYDKMETO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erika Paleny, Brian Lonchar

Oct 25, 2024

Niello BMW MINI responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

October 10, 2024

Dealership Rating
Employee Rating

Creed and Justin were fantastic, they made us feel very comfortable with our purchase decision. We had a fantastic experience and would definitely recommend the dealership. More

by TTEGGE
Recommend Dealer
Yes

Other Employees Tagged: Justin Watts

Oct 10, 2024

Niello BMW MINI responded

Thank you for choosing Niello BMW MINI. Your feedback and rating mean a lot to us. We're glad Creed and Justin were able to help, and we hope to see you again! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

July 16, 2024

Dealership Rating
Employee Rating

Great experience. everyone very professional. the process was Smooth, they provide good warranty for the engine. More

by DANIEL_GHERGHITA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 16, 2024

Niello BMW MINI responded

Hi Daniel: Thank you for choosing Niello BMW MINI. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

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