Craig Douglas
Craig Douglas at Ken Ganley Ford Norton
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Craig Douglas

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
460 Reviews
4.9

460 Reviews

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460 Reviews of Craig Douglas

February 19, 2025

Dealership Rating
Employee Rating

Would have liked more for my trade but. It's ok. So far I like my new truck . I've never been spoiled like this with so many fancy things More

by dodger_patterson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 19, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback. We sincerely value your business and hope you'll continue to enjoy your new truck. Please don't hesitate to reach out if you need any further assistance!

February 15, 2025

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Great group of people to work with made my purchase stress free!! Gavin did a great job assisting with the transaction More

by Jen2011granger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gavin Barnes

Feb 17, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

Feb 18, 2025

Ken Ganley Ford Norton responded

Hello, we're happy you found our staff so supportive during your experience here at Ken Ganley Ford Norton. We are always more than happy to assist you if anything else comes up. Take care!

February 14, 2025

Dealership Rating
Employee Rating

Had this chance of working with Desmond multiple times. Desmond is easy to work with and will get you in the vehicle you need. This past November my grandmother who is in her 80s was looking to get a Bronc More

by Chazmyers2010
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Feb 14, 2025

Ken Ganley Ford Norton responded

Thank you, Chaz! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Desmond met your expectations. Thank you again for choosing Ken Ganley Ford Norton. We look forward to having you as one of our valued customers for many more years to come!

Feb 14, 2025

Ken Ganley Ford Norton responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 14, 2025

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Very nice people very helpful. I have purchased all my cars from here with Desmond, have had 2 friends so the same even my parents get their trucks from Desmond and Ken Ganley Ford More

by acamedic2011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 14, 2025

Ken Ganley Ford Norton responded

We are very happy to hear that Desmond and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 12, 2025

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Employee Rating

This dealership was really great. The person who we dealt with, Desmond Norvell, really knew his stuff and was instrumental in finding a vehicle that filled the need of a family emer More

by Huntray
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Sam Adrian

Feb 12, 2025

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 12, 2025

Dealership Rating
Employee Rating

Desmond is beyond the best. He is easy to deal with, friendly and he listens to what the customer wants and needs. I keep going back because of him!! More

by Skay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 12, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Desmond and our team, and we look forward to working with you again.

February 12, 2025

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Employee Rating

Top notch service as Always ! Tony Zuppe is such a good asset to the dealership’s sales team. Tom Yerace is an amazing General Manger always Willing to help, there is not many Ge More

by Skeeter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 12, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

February 11, 2025

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Employee Rating

Brianna was great. She got me checked in and out quickly when having my vehicle towed in. And while the news wasn't what I wanted to hear upon inspection, she was very More

by Larry M.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2025

Ken Ganley Ford Norton responded

Larry, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Brianna and our team can assist you with in the future, please let us know.

February 11, 2025

Dealership Rating
Employee Rating

Joe was very helpful in our journey to buy a car. He listened to our needs and he was very courteous. More

by itibrout
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Peticca

Feb 11, 2025

Ken Ganley Ford Norton responded

It's great to hear that Joe and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

February 10, 2025

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Employee Rating

Joe was awesome to work with! Highly recommend him if you’re in the market to buy a car! More

by Kenyoung98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Peticca

Feb 10, 2025

Ken Ganley Ford Norton responded

Thank you, Ken! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

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