Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
510 Reviews
4.9

510 Reviews

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510 Reviews of Craig Douglas

July 02, 2025

Dealership Rating
Employee Rating

Easy to deal with Found the truck I was looking for No issues! At all! sales guy followed up to be sure all is good! which was a nice change! Most sellers sell and never hear from again! More

by HANSENK
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Joe Peticca, John Massolini , Craig Douglas

Jul 02, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 19, 2025

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Employee Rating

Great experience at KG Ford Norton. Called ahead and the Kia was waiting when we arrived. Franco was professional and knowledgable. Thank you! More

by ameyer828
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Jun 19, 2025

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 18, 2025

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John was very professional, followed up when needed and followed through with his promises. Found the vehical I wanted and was knowledgeable! Thank you More

by HANSENK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 19, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

Jun 19, 2025

HANSENK responded

John has maintained contact, after the sale! Which is above what most sales people I have dealt with in the past with other Dealerships! Very satisfied with John and sales management!

June 13, 2025

Dealership Rating
Employee Rating

Two words formally describe Desmond Norvell and the staff at Ken Ganley Ford in Norton, Ohio. The words are simple and easy to remember. Ready... Here we go... THE BEST! From the moment you walk in the front More

by topstorad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 13, 2025

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 13, 2025

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Employee Rating

Very knowledgeable. Very helpful. Very informative. We really like dealing with Joe. We will recommend Joe to our friends. More

by Joe Freno
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Peticca

Jun 13, 2025

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

June 09, 2025

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Jack and Franco are great. Happy with my new Maverick and I will send everyone I know in to see them. Best car buying experience and couldn't be happier! More

by Maverick123
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jun 09, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

June 07, 2025

Dealership Rating
Employee Rating

The team was pleasant and responsive. It was a great experience. I will shop there again. More

by bzwigart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Tony Zuppe

Jun 07, 2025

Ken Ganley Ford Norton responded

Here at Ken Ganley Ford Norton, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

June 02, 2025

Dealership Rating
Employee Rating

Dez is the best salesman I have ever dealt with. With John backing him up, we leave feeling we did the best we could. My wife and I don’t even think of going somewhere else. More

by Larry Boville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

June 02, 2025

Dealership Rating
Employee Rating

Didn't waste my time. That's important to me. I specified what I could do, and they worked it out. Great service. More

by alexjohnsonrodger
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Joe Peticca

Jun 02, 2025

Ken Ganley Ford Norton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

May 30, 2025

Dealership Rating
Employee Rating

Desmond Norvell is the best salesma. Been buying vehicles for decades from him at Ken Ganley Auto in Barnerton OH. Every aspect of trade-in to purchase was smooth and precise. More

by roberta.rininger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Matt Palffy

May 30, 2025

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Ken Ganley Ford Norton!

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