Cortney Ware | Page 8

Julio Jones Kia responded

Thank you for the kind words! We’re so glad to hear our team was polite, helpful, and able to get your car serviced quickly. We appreciate you choosing Julio Jones Kia and look forward to seeing you again! 🚗✨

Julio Jones Kia responded

Thank you for the great review! We’re so glad to hear you had an excellent experience from start to finish, with quick service and a freshly washed car. We truly appreciate your feedback and look forward to serving you again at Julio Jones Kia!

Julio Jones Kia responded

We’re very sorry to hear about your experience and understand your frustration. It’s never our intention to make you feel misled or overcharged. We’d appreciate the chance to look into this further and make it right. Please reach out to our service manager at 205.345.8040 Ext 5414 or email her at rmccann@buyfromjulio.com so we can review your visit in detail and work toward a resolution. Thank you for bringing this to our attention.

Julio Jones Kia responded

Thank you for sharing your feedback. We’re glad to hear the second balance was more successful, but we’re sorry to learn you’re still experiencing a shake and that the tire pressure was uneven. That’s not the experience we want for our customers. Please give our service team a call at 205.345.8040 Ext 5021 so we can recheck everything and ensure your vehicle is performing as it should. Your safety and satisfaction are very important to us.

Julio Jones Kia responded

Thank you for the wonderful review! We’re so glad to hear you had a professional and timely experience with our great staff. We’ll be sure to share your kind words with Brittany—she’ll love hearing this! We appreciate your continued trust in Julio Jones Kia.

Julio Jones Kia responded

Thank you for sharing your feedback with us. We sincerely apologize for the long wait and, more importantly, for the lack of communication during your visit. You’re absolutely right—unexpected delays can happen, but you should never be left without an explanation. We understand how frustrating and anxiety-inducing that can be, and we regret that we fell short in keeping you informed. Your experience matters to us, and we’re addressing this with our team to ensure clearer, more timely communication moving forward. We appreciate your patience, and we hope to provide you with the smooth, stress-free service you deserve on your next visit.

Julio Jones Kia responded

We’re so happy to hear you’re loving your car! It means a lot to know it's the best you’ve ever had. Thank you for choosing Julio Jones Kia—we’re honored to be part of your journey!

Julio Jones Kia responded

Thank you so much for the kind words! We’re lucky to have Cortney on our team—his honesty, knowledge, and dedication truly make a difference. We couldn’t agree more—the world does need more people like him! We appreciate your continued support and look forward to seeing you again!

Julio Jones Kia responded

Thank you for your feedback and for bringing your vehicle to us. We appreciate you giving our service team, including Courtney, the opportunity to take another look. We're sorry to hear you're still experiencing concerns with the balance — your satisfaction and safety are very important to us. Please don’t hesitate to reach back out so we can further diagnose the issue and make things right. We're here to help and will do everything we can to ensure your vehicle is performing at its best.

Julio Jones Kia responded

Thank you so much for taking the time to leave us this kind review! We're thrilled to hear that you had a smooth and welcoming experience. It's great to know our team greeted you kindly, got you taken care of quickly, and made sure your oil change was handled efficiently. We truly appreciate your support and look forward to seeing you again next time!