Colin Whisenant
Colin Whisenant at Serra Trussville Kia
Refer Me

Colin Whisenant

Service Advisor

Serra Trussville Kia

5009 Brookes Crossing Blvd
Birmingham, AL 35235

Contact Me
4.5
41 Reviews
4.5

41 Reviews

Write a Review

41 Reviews of Colin Whisenant

October 08, 2024

Dealership Rating
Employee Rating

Very fast and friendly service. Easy to make appointments and to work in the lobby. No issues. More

by ginnyalaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 07, 2024

Dealership Rating
Employee Rating

They should not sale used cars if they are not ready to be drove. Brakes, rotors and tires were said to be new but wasn’t replaced until car was taken back the day after purchase for other reasons. Warning More

by kateriajackson855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 09, 2024

Serra Trussville Kia responded

We sold the car while it was waiting on parts to be put on. The customer knew she had to bring it back to have the parts put on (these were not safety issue parts). When the customer brought the car back to get parts put on, the headlight went out. We replaced the headlight and then after the customer taking delivery of the vehicle a trim piece had broken off. We got her to bring the car back in and we fixed the trim piece. When she came in the last time she was cussing everyone and making a scene. We tried to do the right thing by fixing the issues at our expense and we also put customer in a loaner vehicle. We know this was an inconvenience, however the customer was aware of the parts issue when she purchased the vehicle. The other items happened simultaneously after the purchase and there was no way in which to anticipate these items even under our used car inspection.

Oct 29, 2024

kateriajackson855 responded

This is how you make your money, so I expected this response. I drove to the lot and I couldn’t drive the vehicle home, it was delivered to my home by my salesman and another guy. If I had known the issues I could waited to take delivery and you could have offered a loaner car, like I see in soo many of your other reviews (which you end up doing but the issue still wasn’t fixed). I guess you want your customers to be so hard up for a car they will take a vehicle with a head light blown, which DEFINITELY A SAFETY HAZARD and with warnings light on? Just to confirm you DO sale cars, and let customers drive off the lot, knowing the car needs headlights, brakes, rotors tires, and a oil change with warning lights, (Carfax was updated for those services after vehicle was purchased) and/or you just Gorilla glue parts to fail later??? BUYER BEWARE!!!!! Some integrity. And correction I did not “cuss” everyone out. It was only the service department manager. After returning 5 times, almost every Friday (my off day) since I purchased the vehicle.. That day I was told it would take an hour maybe two to fix, I had been waiting, in the lobby for 5 hrs. When I did finally say something I was told by 2 different associates that the car was done but the manager was looking to make sure it was fixed which took an additional 45mins. No response needed. You confirmed everything I originally stated! Thank You!

Oct 29, 2024

kateriajackson855 responded

Please see detailed review with photos on Google. https://g.co/kgs/QqCgr8w

September 23, 2024

Dealership Rating
Employee Rating

Everybody at the dealership is very nice and they do a good job Excellent job. More

by helncrayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 21, 2024

Dealership Rating
Employee Rating

Colin was hands down the best. He made sure I was well taken care of and didn’t have to wait long for my service. The service was fantastic and I got my car back better than when I More

by Cassidyhocutt07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 26, 2024

Dealership Rating
Employee Rating

Great service and friendly staff and quickly service on my car every time, And treat me like family More

by Dirt582chin843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 26, 2024

Dealership Rating
Employee Rating

Not a good dealer ship wouldn't recommend it to anyone worst experience in my life More

by CAPONEAL047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lisa Neely, Abdul Mughal

Aug 27, 2024

Serra Trussville Kia responded

Unfortunately there is not enough information to investigate why this customer had such a bad experience. I will gladly look into this if more information is provided.

August 25, 2024

Dealership Rating
Employee Rating

Service was good, but your pricing is not consistant across all the Serra dealerships. The Gardendale dealership's oil change is much less expenesive and comes with a car wash. More

by tzadkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 13, 2024

Dealership Rating
Employee Rating

Excellent customer service skills! Very patient and treated me like family during my crisis. Highly recommend. Iyanna sis an Angel walking on earth and deserves a raise! More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Iyanna Brown

August 10, 2024

Dealership Rating
Employee Rating

Great work on my car! Took their time and detailed to protection! Very pleased with the time and quality More

by stephanie.nolen6393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 09, 2024

Dealership Rating
Employee Rating

The dealership was clean, waiting area was comfortable, everyone was respectful of me and my time. Work was performed well and quickly More

by memawbeth81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1
...

Dealership Inventory (209 Vehicles)

new 2025 Kia Sportage car, priced at $32,715
2025 Kia Sportage
new
Ebony Black exterior
Automatic
Front-wheel Drive
new 2025 Kia Soul car, priced at $26,675
2025 Kia Soul
new
Snow White Pearl exterior
CVT
Front-wheel Drive
new 2024 Kia Seltos car, priced at $31,640
2024 Kia Seltos
new
Mars Orange exterior
Automatic
All-wheel Drive
new 2024 Kia Telluride car, priced at $42,805
2024 Kia Telluride
new
Midnight Lake Blue exterior
Automatic
All-wheel Drive
new 2025 Kia Telluride car, priced at $37,810
2025 Kia Telluride
new
Panthera Metal exterior
Automatic
Front-wheel Drive
new 2024 Kia Niro car, priced at $33,910
2024 Kia Niro
new
Cityscape Green exterior
Automatic
Front-wheel Drive