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Cole Smith
Cole Smith at Germain Honda of Dublin

Cole Smith | Page 4

Service Advisor

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.7
40 Reviews
4.7

40 Reviews

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40 Reviews of Cole Smith

May 19, 2026

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Employee Rating

They said my battery was fried, but it wasn't. They didn't have my keys in my car when I picked it up, but they were able to find them quickly. I appreciate the quickness to get everything fixed. More

by abbeycamp1
Recommend Dealer
No

Other Employees Tagged: Cole Smith

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Jun 04, 2026

Germain Honda of Dublin responded

Our team apologizes that your visit did not meet our high 5-star standards of service. Our Service Director, Amy Pickens would appreciate the opportunity to speak with you and have the opportunity to discuss your concerns. Please contact Amy at (614)789-0117. Thank you. Best Regards, Larry Scott General Manager 614-388-8510 ext. 1134 lscott@germaincars.com

May 18, 2026

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It was a quick drop off. Cole was very kind and prompt to explain things to me. I think the shuttle drivers were the absolute best! They were respectful, kind, and safe when More

by NSANCHEZ280
Recommend Dealer
Yes

Other Employees Tagged: Cole Smith

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May 18, 2026

Germain Honda of Dublin responded

Thanks for sharing about your experience with Germain Honda of Dublin. We appreciate your business and hope to see you again soon! Best Regards, Larry Scott (General Manager)

May 16, 2026

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Cole is knowledgeable, professional and through. He cares about the customers and I trust his advice. More

by PARSELLSH
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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May 17, 2026

Germain Honda of Dublin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Cole here at Germain Honda of Dublin. Best Regards, Larry Scott (General Manager)

May 14, 2026

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Fast and friendly They made me want to come back for future oil changes and tire rotation. More

by MIKEPAMDELANEY
Recommend Dealer
Yes

Other Employees Tagged: Cole Smith

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May 14, 2026

Germain Honda of Dublin responded

Thank you for noting the fast and friendly service on your Honda CR-V. We look forward to handling your future oil changes and tire rotations. Best Regards, Larry Scott (General Manager)

May 13, 2026

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Things were wrong I knew my husband would want to come back with car himself. Cole explained thoroughly everything and the cost. No pressure to get done that day. He also sent video of tire inspection. I More

by EZZITAE
Recommend Dealer
Yes

Other Employees Tagged: Cole Smith

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May 13, 2026

Germain Honda of Dublin responded

We’re glad Cole’s thorough explanation and cost breakdown allowed you to decide on your own schedule. It’s great that the tire inspection video provided extra confidence in your CR-V’s condition. Thank you for the five stars and for trusting us with your Honda. Best Regards, Larry Scott (General Manager)

May 13, 2026

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Very good service. Advisor addressed all my concerns and had the vehicle completed on time! More

by tim_rogner
Recommend Dealer
Yes

Other Employees Tagged: Cole Smith

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May 13, 2026

Germain Honda of Dublin responded

Hello, thank you for the five-star rating. Cole was glad to address your concerns and complete service on your Honda on time. We look forward to serving you again. Best Regards, Larry Scott (General Manager)

May 11, 2026

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I appreciated Cole recognizing an error very quickly I was charged for an oil change but get 2 free per year More

by yogadog28
Recommend Dealer
Yes

Other Employees Tagged: Cole Smith

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May 12, 2026

Germain Honda of Dublin responded

Thanks for sharing about your experience with Germain Honda of Dublin. We appreciate your business and hope to see you again soon! Best Regards, Larry Scott (General Manager)

May 03, 2026

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I am still waiting for a response regarding the radio reset code Cole is not responding More

by Robertwright2579
Recommend Dealer
No

Other Employees Tagged: Cole Smith

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May 04, 2026

Germain Honda of Dublin responded

Thank you for your feedback. We sincerely apologize for your experience and for the lapse in follow-up. Our Service Director, Amy Pickens, has attempted to reach you while Cole has been out of the office, and we regret any inconvenience this may have caused. Please feel free to contact Amy at (614) 789-0117 at your convenience so she may further assist you. Best Regards, Larry Scott General Manager 614-388-8510 ext. 1134 lscott@germaincars.com

April 30, 2026

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Major work done and all done quickly The work was expensive The shuttle service was great More

by Karabinusj
Recommend Dealer
Yes

Other Employees Tagged: Cole Smith

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Apr 30, 2026

Germain Honda of Dublin responded

Delighted you chose us for the major repairs on your Honda Pilot. It’s great to hear the work was completed quickly and that Cole’s shuttle service was convenient. We know major work can be costly and appreciate your confidence. Best Regards, Larry Scott (General Manager)

April 30, 2026

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Employee Rating

Good service was in and out very quickly. Rep did an good job also too More

by AGUERRERA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 30, 2026

Germain Honda of Dublin responded

We’re happy to know that Cole provided efficient service on your Honda Clarity Plug-In Hybrid and got you back on the road quickly. Thank you for sharing your experience and letting us assist you. Best Regards, Larry Scott (General Manager)

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