Cody Zimmerman
Cody Zimmerman at Key Acura of Reno

Cody Zimmerman

Service Advisor

Key Acura of Reno

11550 S Virginia St
Reno, NV 89511

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4.8
27 Reviews
4.8

27 Reviews

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27 Reviews of Cody Zimmerman

June 07, 2026

Dealership Rating
Employee Rating

Always feel welcomed and respected. Facilities are clean comfortable. Staff handles responsibilities efficiently and timely More

by wampler66
Recommend Dealer
Yes

Other Employees Tagged: Cody Zimmerman

June 01, 2026

Dealership Rating
Employee Rating

Cody was disorganized and quoted me someone else's bill. I used to have a great experience at the dealership but it's going downhill. More

by PHYLLISB26
Recommend Dealer
Yes

Other Employees Tagged: Cody Zimmerman

Jun 03, 2026

Key Acura of Reno responded

Phyllis, we're sorry that you didn't have a completely satisfying visit. Would it be possible for you to send us your contact information so that we can reach out and address your concerns? Thank you for your time, and hopefully, we can get to the bottom of this. Experience the Key Difference

May 30, 2026

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Employee Rating

The staff is always helpful, courteous, and professional when I bring my car in for service. The waiting area is clean and neat, and very cozy. They even have a beautiful gas fireplace! The services my car More

by nancysalm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2026

Key Acura of Reno responded

We’re delighted our team provided courteous service and that you enjoyed the cozy waiting area with the fireplace. Thank you for trusting us with your Acura MDX maintenance and for noting our prompt turnaround. We look forward to caring for your vehicle again. Experience the Key Difference

May 30, 2026

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Employee Rating

Timely and courteous. I arrived a few minutes early and Cody told me it would be about an hour or so. I said that's perfect. And they were done in less than an hour thank More

by MARTINGANDERSON101
Recommend Dealer
Yes

Other Employees Tagged: Cody Zimmerman

May 30, 2026

Key Acura of Reno responded

We’re glad to hear Cody provided timely updates and courteous service for your Acura MDX. It’s rewarding to know your appointment wrapped up in less time than expected. Thank you for sharing your experience and trusting us with your MDX. Experience the Key Difference

May 29, 2026

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Employee Rating

It's clean and comfortable. The representatives I have met have all been very professional. They get the car's service done in a timely manner. More

by nancysalm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2026

Key Acura of Reno responded

We appreciate you highlighting our clean, comfortable environment and the professional care you experienced. Cody and our team are pleased we could complete your Acura MDX service efficiently. We look forward to serving you again. Experience the Key Difference

May 27, 2026

Dealership Rating
Employee Rating

Key Acura always takes good care of me and my vehicle! Great customer service is a plus. More

by princesslorieann
Recommend Dealer
Yes

Other Employees Tagged: Cody Zimmerman

May 28, 2026

Key Acura of Reno responded

It’s great to hear that Cody and our team provided the attentive service your Acura RDX deserved. We’re happy our approach made a positive impression and reaffirmed your confidence in us. Thanks for sharing your five-star experience with us. Experience the Key Difference

May 22, 2026

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Employee Rating

Cody is amazing 10/10! I never have a problem with the service team! New guy, Jason, super friendly and nice. More

by CYNTHIA.ABIFADEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Key Acura of Reno responded

Thank you, Cynthia, for sharing your experience with us! We're happy to hear it went well with Cody and Jason! We truly appreciate your feedback. Experience the Key Difference

May 22, 2026

Dealership Rating
Employee Rating

Buying a car is never a quick process I guess. I was trading in a car and paying cash for the difference and yet it took hours. However, Tom Sullivan was very nice to work with and stayed and tal More

by lhouse17
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sean Smartt , Tom Sullivan was a pleasure to work with. I feel he understood my needs and helped make it happen

May 22, 2026

Key Acura of Reno responded

It means a lot that you stuck with us through the trade-in and cash purchase of your used Acura MDX. We’re glad our staff stayed and talked with you instead of leaving you to wait alone. We look forward to helping you again in the future. Experience the Key Difference

May 10, 2026

Dealership Rating
Employee Rating

Cody made sure that he would get everything done for me. I will always be a customer at Acura and Cody was the Best Thank you so much Ellen Thomas More

by ELONWHEELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2026

Key Acura of Reno responded

It’s wonderful to hear that Cody took such great care of your MDX, and we appreciate your loyalty to Acura. Thank you for the five-star rating and for trusting us with your service needs. We look forward to assisting you again soon. Experience the Key Difference

May 10, 2026

Dealership Rating
Employee Rating

Trustworthy, honest. I know when I go there I will be taken care of and treated fairly. More

by KIIMMKB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

May 10, 2026

Key Acura of Reno responded

We’re grateful you trust our team with your Acura MDX. It’s wonderful to know you felt taken care of and treated fairly. Thank you for sharing your experience, and we look forward to helping you again. Experience the Key Difference

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