Cody Shimell

Worst place on earth they are disrespectful dishonest and lack communication, they made me go back and forth for one week to prove ownership for the vehicle after I provided the registration and they could n lack communication, they made me go back and forth for one week to prove ownership for the vehicle after I provided the registration and they could not take it even though it said all the information that they need because they said it’s expired then I provided another form when I bought the vehicle that has the name and the Vin number and that wasn’t good enough for them after this, they told me to go call my bank and get the papers when I Bought the car So my bank provided it to me after 48 hours and then showed it to them and they said no that doesn’t work then they remembered that all you can go to the title Bureau and get a copy like you told me this from the beginning Then after this, I asked when the car will be done. It was Friday. She said that on Monday, so I was trying to shoot for Saturday and she just kept saying it wouldn’t work. We need the boss or the supervisor to be here so he can submit the papers to Mercedes so they can provide them PIN number I said isn’t the guy that can do this here today she stated yes I said OK. Can he submit these papers today? She said yeah that’s what he is going to do. I said OK so today is Monday any days over and I still didn’t even get a call from the north text message to tell me what happened to the car. I called the person and they hang up on me. Then I called Mercedes and I was transferred to Cody, and asked him what happened. He put me on hold then came back and told me we submitted the papers to Mercedes. We were waiting on the pin number which is that’s what the girl told me that they’re going to do on Friday so I was trying to tell him that and he got all nasty attitude and told me can you please not cut me off when I’m trying to talk, so I said so you’re telling me to shut up another words he said I didn’t say this and hang up on me Then 45 minutes later, the girl text me and told me that they’re waiting on the code and she will let me know tomorrow. I texted her back saying you told me on Monday she claimed she told me no I said possibly on Monday when she literally told me on Monday and that’s why I was shooting for Saturday. And today Tuesday I get a text from them saying they need another 590 because they can’t communicate with the car and they need to dig for 3 hours !!!!!! Lol what a specific number and I guess there is no charge for fixing the problem after the 3 hours digging for it !!!!! Lol wow More

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I'm guessing the reviewer named Tagrid was just having a bad day, because Stacey Narovec has helped me multiple times and she has always been a pleasure to deal with. She is unfailingly friendly, knowledge bad day, because Stacey Narovec has helped me multiple times and she has always been a pleasure to deal with. She is unfailingly friendly, knowledgeable, and super professional. For example, I had an unexpected electrical problem this morning when the service department was swamped. Despite that, Stacey found a way to squeeze me into the schedule and shuttle me to work amazingly fast. I had the car back in a few hours. It's hard to imagine any better service than that! I'd give Stacey SIX stars if I could. :) Gary W. More

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She is the worst person to work at customer services her behavior with me was unprofessional. behavior with me was unprofessional. More

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Barry was amazing and extremely knowledgeable about the cars and the process start to finish. There were several times where I had questions and he was very attentive and bless his heart, would contact me cars and the process start to finish. There were several times where I had questions and he was very attentive and bless his heart, would contact me even on his days off. He is just a wonderful human. More

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Best selection. Superior Sales/Service Staff. Joe assisted designing, ordering, delivering my 3rd Benz! Joe has Exceptional Customer Service, followup, and vast auto knowledge! Thank you! assisted designing, ordering, delivering my 3rd Benz! Joe has Exceptional Customer Service, followup, and vast auto knowledge! Thank you! More

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Cody is an Expert in Service. Superior, swift, friendly Customer Service. I am largely a returning MB Customer because I can trust Cody’s guidance. Thank you. Customer Service. I am largely a returning MB Customer because I can trust Cody’s guidance. Thank you. More

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Great delivery! The entire team is so helpful! The delivery of my vehicle was truly outstanding! The whole staff goes out of the way to make sure clients are happy! Service - thank you guys too! delivery of my vehicle was truly outstanding! The whole staff goes out of the way to make sure clients are happy! Service - thank you guys too! More

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Had a good experience with both Ryan Cavanaugh and Steve Rivera in purchasing my new car. Very informative along all steps of the process. looking forward to driving my beautiful, new AMG! Rivera in purchasing my new car. Very informative along all steps of the process. looking forward to driving my beautiful, new AMG! More

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Best car buying experience I have ever had. Barry was great as well as Steve. I fist came to Mercedes of North Olmsted for service of my 2001 Mercedes. The great service is why I purchased my new Merced great as well as Steve. I fist came to Mercedes of North Olmsted for service of my 2001 Mercedes. The great service is why I purchased my new Mercedes from them. More

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I've Been A Customer Of MBNO For 13 Years. The Professionalism Of The Staff Is Impeccable. I Would Recommend This Dealership To My Family. Professionalism Of The Staff Is Impeccable. I Would Recommend This Dealership To My Family. More

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