Cliff Clymer
Cliff Clymer at W&L Subaru
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Cliff Clymer

Service Manager

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.5
53 Reviews
4.5

53 Reviews

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53 Reviews of Cliff Clymer

April 10, 2024

Dealership Rating
Employee Rating

W&L Subaru would not honor a manufacturer safety recall required by federal law. The service manager did not understand the legal differences between warranty and recall work. He made false claims about th More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 12, 2024

W&L Subaru responded

Thank you for the feedback Jon. Based on your descriptions here it sounds like we may have some sort of miscommunication or some other type of misunderstanding. We are very sorry if that is the case. To be clear, we love to do recall work, for 3 reasons: (1) it keeps our customers safe, (2) it keeps our customer's cars safe, and (3) we make money when we do them because the manufacturer pays us to do them. In other words, recall work is a win-win for both the customer and the dealership. Without your VIN I am not able to look up the specific details of your case, so if you need any further details about the reasons that we were unable to perform your work, feel free to reach out to us at 570.473.3432. Thanks again, and have a great day. [Please note: service does not see replies here on Dealerrater]

September 01, 2023

Dealership Rating
Employee Rating

This is the best dealership I've worked with in a long time. Thank you! More

by agrammy12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2023

W&L Subaru responded

Thanks so much! It was our pleasure helping you with your vehicle!

July 14, 2023

Dealership Rating
Employee Rating

I am totally happy with this dealership with what all they did for me and I plan if I have any other issues I plan on being back. More

by Royermichael90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2023

W&L Subaru responded

Thank you for all the 5-star ratings!

June 03, 2023

Dealership Rating
Employee Rating

Helpful, knowledgeable, caring, dependable, honest, thoughtful, friendly, respectful, good listeners, tackles problems, thorough, polite, easy to work with More

by Thankful
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2023

W&L Subaru responded

Thank you so much for the 5-star reviews! Have a great day!

March 03, 2023

Dealership Rating
Employee Rating

W & L has always taken care of my families automobile needs. My family has been buying cars there since the 80s More

by yoderchelsi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Long, Curt Reid

Mar 03, 2023

W&L Subaru responded

Thanks so much to your and your family for being great customers over the years! See you next time!

January 23, 2023

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Employee Rating

Great service - I just pull my car up, they inspect it, and go over everything. So easy! Also the staff is friendly and professional. More

by Paula H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2023

W&L Subaru responded

Thanks so much!

December 22, 2022

Dealership Rating
Employee Rating

Excellent service! Great people. Professional and handling things timely manner. I am happy with my car. More

by noringer347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2022

W&L Subaru responded

Thank you for the 5-star ratings!

November 29, 2022

Dealership Rating
Employee Rating

Very professional, courteous, and friendly staff. Very satisfied with the whole deal from start to finish. A wonderful atmosphere in the really nice building from sales to service. I have purchased m More

by ben.tharp123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 05, 2022

W&L Subaru responded

Thank you for the repeat business! It is always our pleasure helping you! Take care and enjoy your new car!

October 17, 2022

Dealership Rating
Employee Rating

Excellent service, awesome customer service, best dealership in the area. Subaru vehicles are the best! More

by JFEASTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andy Long, Roy Beck

Oct 17, 2022

W&L Subaru responded

Thank you so much! See you next time!

October 01, 2022

Dealership Rating
Employee Rating

Very good customer service and technician service was helpful with the video of showing what work was done on car More

by nstraub2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2022

W&L Subaru responded

Thank you so much!

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