Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
341 Reviews
4.9

341 Reviews

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341 Reviews of Cisco Lugo

June 07, 2025

Dealership Rating
Employee Rating

Great customer service. Kevin always alert and keeps you up to date and informed. Great guy !! More

by FranklinVieira592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

June 07, 2025

Dealership Rating
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I recently got an oil change and the service was fast, friendly, and extremely professional. Highly recommended! More

by Outlaw22
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

June 07, 2025

Dealership Rating
Employee Rating

Everyone is always kind and very considerate. The service is thorough and speedy, and I appreciate the texted updates More

by deena casalengo
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Jessica

June 07, 2025

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Good communication, friendly staff and comfortable waiting area. One Two three four five six seven More

by dexterdesign
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

June 07, 2025

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Employee Rating

The service here is exemplary. Staff was helpful and courteous, and I was offered a loaner vehicle and all of my concerns were addressed, and the price was very fair. The entire ex More

by Rrdimattia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Jessica Goodale

June 06, 2025

Dealership Rating
Employee Rating

Prompt service. Great quality. Clean waiting area. The schedule service was a no hassle wait. More

by ZUMAY50
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

June 06, 2025

Dealership Rating
Employee Rating

Everything was great, friendly and knowledgeable staff. The tech sent me a video explaining everything that was completely which I thought was very cool 😎 More

by lorenzotinsley
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Jessica Goodale

June 06, 2025

Dealership Rating
Employee Rating

I greatly appreciate the friendly and high quality service. My only critiques are the challenges of scheduling with a call that goes to a bot. When I found a way to talk with a person I had a great in More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

June 05, 2025

Dealership Rating
Employee Rating

The staff are courteous, informative, and professional. They have always served me well, and I have purchased 2 vehicles from this location! More

by wporter09
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

June 05, 2025

Dealership Rating
Employee Rating

Dealership service department is alright. Cisco makes it great! I love Cisco's customer service; it is top tier! He is always in good spirits and cares about his customers. Give him a raise o More

by shleakerrodgers
Service Price Transparency
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Recommend Dealer
Yes
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