Cisco Lugo
Cisco Lugo at Southern Acura Newport News
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Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
245 Reviews
4.9

245 Reviews

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245 Reviews of Cisco Lugo

March 13, 2025

Dealership Rating
Employee Rating

Very happy with my service ! Kevin was helpful with getting me an appointment quickly to have the work completed! More

by dianestylesu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

March 13, 2025

Dealership Rating
Employee Rating

Very professional dealing with the customers Facility was very clean and pleasant Vehicle was completed timely More

by Riverhawkw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

March 13, 2025

Dealership Rating
Employee Rating

Kevin is very personable and is always willing to answer questions that I may have. Thank you Kevin More

by dst15
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

March 13, 2025

Dealership Rating
Employee Rating

They go beyond, to make sure costumer needs are all met. Thank you very much More

by motonj902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

March 13, 2025

Dealership Rating
Employee Rating

Top flight as usual. Finished in record time. Glad we have Acura's. Only place it go. More

by lwpglp
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

March 12, 2025

Dealership Rating
Employee Rating

Best experience ever as always. Enjoy going to service at Acura. They are easy to deal with and always keeps me posted on where they are during the inspection. More

by JMILTY1
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

March 10, 2025

Dealership Rating
Employee Rating

I can always count on Southern Acura for fast and efficient service. It's a service shop that knows your name, and knows the quality you expect. More

by Jones
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 11, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 09, 2025

Dealership Rating
Employee Rating

Cisco is so helpful as soon as you walk in to the service area. He goes above and beyond to make sure you and your vehicle are taken care of, More

by Jerebaysden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2025

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 09, 2025

Dealership Rating
Employee Rating

Whenever I bring my car in, I find that everything I ask them to do is done. Everyone is polite and the service I think is excellent. Thank you. More

by BLAKES-BEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Mar 11, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 06, 2025

Dealership Rating
Employee Rating

Cisco is a pleasure to work with. He keeps me informed and updated on the progress. He’s very professional, kind and always courteous. More

by janetjoyce4500
Service Price Transparency
Service Communication
Recommend Dealer
Yes
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