Cisco Lugo
Cisco Lugo at Southern Acura Newport News
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Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
212 Reviews
4.9

212 Reviews

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212 Reviews of Cisco Lugo

February 16, 2025

Dealership Rating
Employee Rating

the staff is very friendly and welcoming. They keep you well informed about the status of work on your vehicle, and any issues they find. More

by GTHOMASWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 15, 2025

Dealership Rating
Employee Rating

My experience at southern Acura Great! 5 stars as far communication, service was great overall More

by kennydad838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Berna Aguirre

February 15, 2025

Dealership Rating
Employee Rating

Always professional service department. They work with you for appointment time and the end of service report is top notch More

by bobthecob742
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Berna Aguirre

February 14, 2025

Dealership Rating
Employee Rating

Cisco did an awesome job getting me scheduled quickly, getting the right maintenance items arranged. Super friendly. I’ll come back just to work with Cisco again. More

by JE
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

February 14, 2025

Dealership Rating
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Cisco and team have been just wonderful to work with. They are highly professional and communicative. I would recommend them to anyone! Thanks team!! More

by TWIMER
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Berna Aguirre

February 11, 2025

Dealership Rating
Employee Rating

Very enjoyable experience. The salesman I worked with, Devin, was very professional and knowledgeable. The finance person, Ellie was friendly, professional, and patient with More

by Mannoman
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

February 11, 2025

Dealership Rating
Employee Rating

Very helpfull,caring and promp . Knows what they are talking about and have a clean reception area. More

by Strawboss18
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

February 10, 2025

Dealership Rating
Employee Rating

It was my first time visiting this dealership and Cisco made my experience very nice! Definitely looking forward to continue doing business at this dealership! More

by fourbenita
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

February 10, 2025

Dealership Rating
Employee Rating

Saddened that they no longer offer the crystal fusion and don’t wash their cars themselves. Like to thank Cisco Lugo, he went above and beyond in seeing that I got my cellphone back More

by riew16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 09, 2025

Dealership Rating
Employee Rating

I only received excellent service from the representative. Complimentary is excellent. Keep up the good work. More

by brendaholly
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Berna Aguirre

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