Cisco Lugo
Cisco Lugo at Southern Acura Newport News
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Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
100 Reviews
4.9

100 Reviews

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100 Reviews of Cisco Lugo

November 23, 2024

Dealership Rating
Employee Rating

I feel that Kevin, my service writer, and Ray, the technician that worked on my car, tried very hard to take good care of my problem and me. More

by DGorbett
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

November 22, 2024

Dealership Rating
Employee Rating

Working with Cisco and his team is always pleasant. They keep me informed through the process More

by Sharlikamason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Berna Aguirre

November 22, 2024

Dealership Rating
Employee Rating

Kevin always welcomes me by name and makes my visit enjoyable. Takes care of my car service in every way. More

by Pbrutledge16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Berna Aguirre

November 19, 2024

Dealership Rating
Employee Rating

Very quick service and the man who checked me out is always so friendly and personable. He is welcoming and a breath of fresh air. More

by brownalf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

November 18, 2024

Dealership Rating
Employee Rating

I have always been very satisfied with the service at the Southern Acura in Newport News, VA. They have always been able to fit me in to accommodate my schedule. Thanks for having a great team in the service More

by HWALTHALL
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Berna Aguirre , Jessica

November 17, 2024

Dealership Rating
Employee Rating

Great prompt service. Cisco was outstanding service attendant. Your lounge ran out of coffee though. Why is your accessory desk have no accessories showing? More

by spartanhelmet41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 16, 2024

Dealership Rating
Employee Rating

Coustmer service outstanding and friendly they did an excellent job they were on top of everything thank you More

by somerville_candace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 16, 2024

Dealership Rating
Employee Rating

Everything went well and was explained on what was accomplished. It was a seamless experience. More

by hitempbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 16, 2024

Dealership Rating
Employee Rating

Kevin and the service team are always helpful and kind. They are mindful of any issues pertaining my vehicle. More

by MSPENCER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Berna Aguirre

November 16, 2024

Dealership Rating
Employee Rating

Excellent Service as always. Thank you for servicing my car in a timely manner. Mr. Cisco was terrific. More

by Gretchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2024

Gretchen responded

Excellent Service as usual. Thank you Mr. Cisco and your expert team.

Nov 16, 2024

Gretchen responded

Excellent

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