Cisco Lugo
Cisco Lugo at Southern Acura Newport News
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Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
267 Reviews
4.9

267 Reviews

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267 Reviews of Cisco Lugo

April 03, 2025

Dealership Rating
Employee Rating

Always enjoy the staff. They are friendly and knowledgeable. They review the information and work well with us More

by Bryan
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Jessica

March 28, 2025

Dealership Rating
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Great crew, highly professional and courteous too. . will use again in future.Thanks Southern Acura More

by DAVE184547
Service Price Transparency
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Recommend Dealer
Yes

March 27, 2025

Dealership Rating
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Great service advisors. Very friendly and tries to go above and beyond. Really appreciate them. More

by ARIELATAYDE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

March 27, 2025

Dealership Rating
Employee Rating

I have the same issues and it have gotten worse. I currently have to get it towed back to have service More

by Moe
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Recommend Dealer
No

March 27, 2025

Dealership Rating
Employee Rating

The team was fast friendly and professional. Job was done ahead of schedule. I will use them again More

by DAVE184547
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

March 27, 2025

Dealership Rating
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Your service people are very knowledgeable and helpful and work very fast thank you again More

by pamelagege
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Recommend Dealer
Yes

March 26, 2025

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I have visited this dealership since I purchased my 09. Probably 4. Times a year. Have always been welcome with a small. Was always made sure I was comfortable and there was refreshment .I was inform More

by jsgrl1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

March 26, 2025

Dealership Rating
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Happy with customer service and mechanics they kept me well informed on my car always polite and understanding got my car back and runs great. I'd say they deserve a raise or a pizza party awesome job tha More

by Pearl jam
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

March 26, 2025

Dealership Rating
Employee Rating

The service personnel were very understanding and helpful. Their attitude was pleasant and they asked questions prior to making a decision. I will be returning my GMC for service. My only question is More

by rcobb8
Service Price Transparency
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Recommend Dealer
Yes

March 25, 2025

Dealership Rating
Employee Rating

The service has been good except for the long wait for schedule availability for a service appointment. More

by Price
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Recommend Dealer
Yes
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