Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

Contact Me
4.9
602 Reviews
4.9

602 Reviews

Write a Review

602 Reviews of Cisco Lugo

December 26, 2025

Dealership Rating
Employee Rating

The service team does great work in a timely fashion. Always puts the customer first. More

by drfixitjmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 25, 2025

Dealership Rating
Employee Rating

Taken car for service since I car was purchased. Normally have recieved great customer service. Kevin and Cisco are great to work with More

by KLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brett Whitney

December 24, 2025

Dealership Rating
Employee Rating

My service agent, Francisco Lugo was superb! Only issues for my experience were that the technicians didn’t verify that the tire pressure was the same on all tires (one tire had more air than th More

by cohiba96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 20, 2025

Dealership Rating
Employee Rating

Great service as always. Friendly staff and quick service. No complaints to be had, would definitely recommend to anyone More

by Lee thornhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 19, 2025

Dealership Rating
Employee Rating

I would not go anywhere else for my vehicle. They are always happy and informative about the work. Thank You for always being there to keep my vertices running More

by H1100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale , Ray the mechanic

December 17, 2025

Dealership Rating
Employee Rating

Friendly, quick and easy to deal with service. I trust their work and so keep coming back. More

by JCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

December 16, 2025

Dealership Rating
Employee Rating

I love acura dealership they are amazing get the work done in a timely manner great work done. More

by bettygore224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

December 14, 2025

Dealership Rating
Employee Rating

All in all very satisfied. We would recommend Southern Acura for both service and purchase of a car. More

by jandakoch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

Dec 16, 2025

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 11, 2025

Dealership Rating
Employee Rating

Awesome job. Always polite and professional. Clean waiting area. And take great care of my car. More

by Msklfreeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2025

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 11, 2025

Dealership Rating
Employee Rating

Cisco and the service staff are very attentive to their customers needs. Communication is ongoing and addresses whatever issues you have. More

by dstone4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

1
...

Dealership Inventory (121 Vehicles)

new 2026 Acura RDX car, priced at $46,450
2026 Acura RDX
new
Solar Silver Metallic exterior
Automatic
All-wheel Drive
used 2025 Genesis GV70 car, priced at $31,977
2025 Genesis GV70
used
Alta White exterior
Automatic
All-wheel Drive
new 2026 Acura MDX car, priced at $70,850
2026 Acura MDX
new
Urban Gray Pearl exterior
Automatic
All-wheel Drive
used 2023 Mercedes-Benz AMG GLE 63 car, priced at $84,500
2023 Mercedes-Benz AMG GLE 63
used
Obsidian Black Metallic exterior
Automatic
All-wheel Drive
new 2025 Acura ADX car, priced at $42,350
2025 Acura ADX
new
Solar Silver Metallic exterior
CVT
Front-wheel Drive
used 2022 Nissan Altima car, priced at $18,949
2022 Nissan Altima
used
Black exterior
CVT
Front-wheel Drive