Cisco Lugo
Cisco Lugo at Southern Acura Newport News
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Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
285 Reviews
4.9

285 Reviews

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285 Reviews of Cisco Lugo

April 24, 2025

Dealership Rating
Employee Rating

Southern was great. They did a great job taking care of us. And the communication texts kept us well informed. More

by PAUL.OLSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica. She also did an excellent job.

April 21, 2025

Dealership Rating
Employee Rating

Took my car in for a/c repair in the charge me almost a grand with diagnostic in dye in system! Brought back todays later in now they say a hose is leaking they say they do it for another grand ! I will no More

by Yendor1966
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Kevin Rafeek

Apr 22, 2025

Southern Acura Newport News responded

Please call me (Brett) at 948-201-4106 so I can better explain the charges on your last visit, and better understand your concern with the service.

April 20, 2025

Dealership Rating
Employee Rating

Very pricey labor charges! Well you don't have an option. Do you? They know it too well More

by Got beaten up with high prices
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brett Whitney

Apr 22, 2025

Southern Acura Newport News responded

It is your voice that helps us become more in-tune with our customers, and become better at what we do. Thank you for this feedback. Please call our Service Manager (Brett) at 948-201-4106 to help us more clearly understand your concerns with our pricing. We want to make sure to meet your needs in the future, and your feedback will help us accomplish that. Thanks in advance!

April 19, 2025

Dealership Rating
Employee Rating

Always pleasant and concerned. I am always able to bring the vehicle in when I need it without any hesitation. Staff is always super quick and I love the fact that there are always More

by Erica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

April 18, 2025

Dealership Rating
Employee Rating

Southern Acura has outstanding service team, they were able to fit me in for an oil change! More

by cottoc1014
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Jessica

April 18, 2025

Dealership Rating
Employee Rating

Best customer service. Best personal service and explanation of service before and after. Enjoy engaging with service staff. More

by ftrouillet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 16, 2025

Dealership Rating
Employee Rating

Very good with there customers and my service representatives are very dependable and curtieous thank you More

by bowmanbowman23602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Jessica

April 16, 2025

Dealership Rating
Employee Rating

I have been going to this dealership since 2007 and I find their friendliness courtesy service to be exceptional. The coffee is good too. More

by jmzwerdling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 15, 2025

Dealership Rating
Employee Rating

Service Advisor was very helpful and kept in touch throughout the process. We have always had a pleasant experience when visiting. More

by jayeshumedpatel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

April 14, 2025

Dealership Rating
Employee Rating

Reliable service, great customer service. Always helpful and attentive. Will recommend anyone to this Dealership. More

by vibertmunroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

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