Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
329 Reviews
4.9

329 Reviews

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329 Reviews of Cisco Lugo

June 02, 2025

Dealership Rating
Employee Rating

Everyone that I've met at Southern Acura is friendly and very helpful. They feel more like family than a dealership. I highly recommend them! More

by Lsupplee
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, Kevin Rafeek , Jessica Goodale

June 02, 2025

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Employee Rating

Kevin has Great Customer service skills, makes me understand what I need to know about my vehicle. More

by Osheliac66
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 30, 2025

Dealership Rating
Employee Rating

The staff at Southern Acura are always friendly when I bring my vehicle in for service. Service is always A+ ! More

by Joe Ricks
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 30, 2025

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Employee Rating

Excellent service! Would recommend time and time again. I am always happy with the service I receive. More

by OLUGBEMISOLA.MCCOY
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Recommend Dealer
Yes

May 30, 2025

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No appointments were available but they offered to work my car in and gave me a loaner car so I could go to work. More

by TOUWEEKS
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jess Gentry

May 30, 2025

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Employee Rating

Excellent and quick yet thorough service! Was surprised how quickly they were able to get my car back to me More

by narocarrington
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, Kevin Rafeek

May 29, 2025

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Employee Rating

Kevin always gives 100% excellent service and is a pleasure to work with anytime my Rdx is serviced and makes sure I'm satisfied More

by LEA6197
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 29, 2025

Dealership Rating
Employee Rating

Kevin provides great customer service. The call center needs quite a bit of improvement. The have gotten things wrong since they’ve been put in place. They have gotten appts wrong More

by CDMITCHELL1965
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 29, 2025

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Employee Rating

My service rep Cisco is was phenomenal I had excellent service!!! I would definitely recommend a friend for service he was polite and informative about what was going on with my vehicle More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 27, 2025

Dealership Rating
Employee Rating

Efficient, accurate and courteous. We should not have to write 15 words in a survey. More

by Mhaydenrd
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

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