Chuck Luciano | Page 11

New car Was a pleasure working with Doug and Chuck!!! They are on another level interns of coustmer service, truly was a pleasure. Great guys and great deale Was a pleasure working with Doug and Chuck!!! They are on another level interns of coustmer service, truly was a pleasure. Great guys and great dealership. Ty More

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Happiest Day Ever ! Chuck helped me find my first Mercedes . The E300 was a perfect fit. He was also well versed in all of the Promotions to make it happen! He was gre ! Chuck helped me find my first Mercedes . The E300 was a perfect fit. He was also well versed in all of the Promotions to make it happen! He was great to deal with. Chase More

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Outstanding service. My experience at Ray Catena was outstanding.both my sales rep.Charles as well as sales manager Derrick were professional, knowledgeable and personal.T My experience at Ray Catena was outstanding.both my sales rep.Charles as well as sales manager Derrick were professional, knowledgeable and personal.They made me feel very comfortable and did not pressure me in any way. Both gentlemen are an asset to a great organization. More

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The BEST customer service I have leased 4 SUV's from Ray Catena Edison, and dealt with Chuck for every purchase. His service is so great, that I have never had to ever speak t I have leased 4 SUV's from Ray Catena Edison, and dealt with Chuck for every purchase. His service is so great, that I have never had to ever speak to anyone else at the dealership. From selecting my vehicle to requesting a lost registration - Chuck takes care of everything. The 2nd and 3rd SUV I leased from Chuck, I never even had to go to the dealership. He would tell me my choices on the phone, give me the pricing, and then drive it to my house and have me sign for the purchase. One time I was running back late from Albany and Chuck was meeting me at my office to deliver the new car. I got to the bank and it was closed. He needed a certified check at time of delivery. I got my banker on the phone and Chuck picked up the check from her branch, before dropping the truck off to me. Excellent service. I have referred a dozen friends to him, and every one was extremely satisifed as well. I will continue purchasing all my vehicles from Chuck and Ray Catena of Edison. More

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Chuck Luciano a class act, comes through once again!! I go online, I call, I shop it to the max. I find myself going back to Chuck Luciano, My family and I have bought or leased from Chuck at Ray Catena I go online, I call, I shop it to the max. I find myself going back to Chuck Luciano, My family and I have bought or leased from Chuck at Ray Catena MB more than a dozen times. (I am not exaggerating!) Truly the best deals around saving thousands. Chuck Luciano and his team make it easy and comfortable.. I have known Chuck for many years and he is the only one I will every buy or lease from. Chuck has become part of our family. A true professional and an incredible asset to his organization. It is a win win for the customer and the dealership. Thank you Chuck!! Sherif F Staten Island, NY More

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Very easy smooth transaction... I leased 2015 E250 from Mr. Luciano and he was very courteous and know how to listen to customers needs. He will bend every possible way to satisfy t I leased 2015 E250 from Mr. Luciano and he was very courteous and know how to listen to customers needs. He will bend every possible way to satisfy the deal and very straight up with the deal. Experience he provided was different from other dealers and pleasure. Have not found any other sales person like this guy.. More

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Car lease My recent experience at Ray Catena Benz can't by rated nothing less than 5 star. Chuck Luciano worked with my schedule and even sent the cars to me to My recent experience at Ray Catena Benz can't by rated nothing less than 5 star. Chuck Luciano worked with my schedule and even sent the cars to me to test drive. He went out of his way to get me the best deal possible. I was looking at the glc and walked out with an E class. To put the icing on the cake he had the car delivered to my house because I couldn't go to them to take the delivery. Delivery consultant Jesus was very courteous and explained everything at the time of delivery. Overall they made a stressful ordeal into the most relaxing experience. Chuck is the best can't say anything less. More

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Chuck Luciano's professionalism I'm very impressed with Chuck's courteous and professional personality, he has worked with me very closely and I'm going to refer all my friends and f I'm very impressed with Chuck's courteous and professional personality, he has worked with me very closely and I'm going to refer all my friends and family to him/Ray Catena. More

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easiest and smoothest car buying experiance you can ever hav I have dealt with many car dealerships over my 40 plus years of buying cars their is nothing that has ever come close to the level of service received I have dealt with many car dealerships over my 40 plus years of buying cars their is nothing that has ever come close to the level of service received at Ray Catena. I have been dealing with the same sales rep Chuck Luciano for i dont know how many years he is always on top of his game. I walk in he has everything ready and out the door i go with a new car. always follows up with me calls for my birthday again nothing like the Ray Catena experience . More

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Amazing from Start to Finish with Chuck Luciano My interest in cars as a young girl began early on. And has only grown as an adult. As the designated car purchaser for a large extended family, I h My interest in cars as a young girl began early on. And has only grown as an adult. As the designated car purchaser for a large extended family, I have had countless experiences with car dealerships in the luxury arena. I have to say that my experience working with Chuck was second to none. I live in Manhattan, with a lease becoming due on another Mercedes several months down the line. I had been contacted by MBUSA with incentives to pull forward and wanted to consider my options to move from my current 2015 E class to the 2017. I dealt with several dealerships in New York, and have previously purchased from the Ray Catena family (but not from Ray Catena MB). I have purchased 4 vehicles over the last few years in NJ. That being said, I knew exactly what I wanted in terms of vehicle and had a clear idea of where I needed to be at monetarily for it to make sense for me to opt to end my lease now, From the moment I was referred to Chuck, he was a straight shooter. No games, no delays, no playing around. He made the process absolutely seamless. He is a person of his word. Chuck was extremely prompt and reponsive, via email and telephone and even provided me with a way to reach him over the Memorial Day holiday weekend, which no other salesperson from other dealers had done. . He rightfully gained my trust and my respect, even before I ever met him in person, which speaks volumes. I was able to organize the entire deal without ever entering the dealership, until the day of delivery. Delivery day was seamless. The papers were drawn, no bait and switch, and Chuck was super organized. There was not a single step in the process that had been overlooked. I have been in dealerships when I have arrived on the day of delivery and I am reading through the papers (I am an attorney) and things are not as agreed upon or there are careless mistakes. Or I was not offered responsible additional lease options such as pre-paid maintenance or tire/wheel insurance, which caused chaos in finalizing prior deals. Chuck handled everything from soup to nuts from notifying my insurance carrier, preparing and even printing my new insurance ID cards, preparing my temp registration and DMV paperwork, to installing my EZ Pass strips in my new vehicle. Chuck's attention to detail was amazing. In addition, I had the pleasure of meeting Derrick, his manager. A lovely gentleman as well. Tyler, the delivery specialist, made learning the features of the new car also seamless. I have to say, that Chuck even called me later in the day after I took delivery to make sure that I had arrived back to New York safely. This is 7 star service at its best. It is without reservation that I highly recommend working with Chuck Luciano and his team at Ray Catena. More

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