Chuck Austin
Chuck Austin at Bob Rohrman Toyota

Chuck Austin | Page 2

Product Specialist

Bob Rohrman Toyota

3900 South Street
Lafayette, IN 47905

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97 Reviews
not yet
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97 Reviews

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97 Reviews of Chuck Austin

December 09, 2022

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Employee Rating

Very helpful in finding me a great car in the world of crazy car buying times. More

by Jeanette Wing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Vance

Dec 12, 2022

Bob Rohrman Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, Jeanette, please do not hesitate to let us know. We are always happy to help!

November 22, 2022

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Employee Rating

Everyone was very friendly and helpful throughout the whole process of buying and financing our new car More

by Ne37827
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike, Brock

Nov 23, 2022

Bob Rohrman Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Toyota.

November 17, 2022

Dealership Rating
Employee Rating

Chuck is always awesome to work with! The whole Rohrman team is great. Only place to buy a Toyota! More

by jkl.evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2022

Bob Rohrman Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 05, 2022

Dealership Rating
Employee Rating

I’ve purchased my last three vehicles from Chuck. I will not go anywhere else, ever! Professional, looks out for me, my needs and keeps me updated on vehicles and my likes. He takes the time to talk More

by Instructcpr
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stone Dalton

Nov 07, 2022

Bob Rohrman Toyota responded

Thanks for your feedback on your recent visit to Bob Rohrman Toyota. I'm glad to hear that Chuck was once again able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

September 30, 2022

Dealership Rating
Employee Rating

This is the first time in 18 years of doing business that we have been unhappy with Rohrman Toyota. The determining factor this time was the “Lo Jack” put on our vehicle without allowing us time to conside More

by 2hunters1945
Recommend Dealer
No
Oct 06, 2022

Bob Rohrman Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd like to get some more details so we can address these issues with our team. If you'd be willing to discuss this matter further, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 12, 2022

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Employee Rating

A bit pricey but they do good work. Courteous staff and timely service. Always back up work. More

by Hnzelaznik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 12, 2022

Hnzelaznik responded

A waste of time.

September 11, 2022

Dealership Rating
Employee Rating

We are always treated like we are the most important customer that they have. We have always had the vehicles that we purchased there serv More

by Mr. T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Larry Thompson, Ben Streitmatter , Sonya Johnson, Mason Schutz

Sep 12, 2022

Bob Rohrman Toyota responded

Thank you for choosing Bob Rohrman Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 25, 2022

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Employee Rating

Terrible service had to go back because they gave us too little for the trade but they’ve been made it right however I will not go back again. More

by Klgm2552
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Drew Vance

Aug 28, 2022

Bob Rohrman Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 19, 2022

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Employee Rating

Very good and timely service from Chuck Austen. He gave us helpful information and we felt he was trustworthy. More

by WAYNEWOLFE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Drew Vance

Aug 21, 2022

Bob Rohrman Toyota responded

Thank you for sharing your experience with us, Wayne! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

August 19, 2022

Dealership Rating
Employee Rating

I KEEP GOING BACK, CHUCK AUSTIN, TAKES GOOD CARE OF ME! ! GOOD SERVICE DEPARTMENT! THANKS! More

by JUSTCHUCK43 ( CORRECT TO 43)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 21, 2022

Bob Rohrman Toyota responded

Thank you for your business and this review. We're happy to hear Chuck and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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