Chuck Austin
Chuck Austin at Bob Rohrman Toyota

Chuck Austin | Page 10

Product Specialist

Bob Rohrman Toyota

3900 South Street
Lafayette, IN 47905

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97 Reviews
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97 Reviews

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97 Reviews of Chuck Austin

July 22, 2017

Dealership Rating
Employee Rating

Great experience, LOVE the car! Had a great experience at Bob Rohrman Toyota! Mr. Austin and Mr. Ford were superb in helping me get my first car! LOVE my Prius C! Driving the Prius More

by Courtney89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Guevara, Trey Rohrman, David Ford

June 18, 2017

Dealership Rating
Employee Rating

Mr. Chuck Austin We've been working with Chuck Austin for many years and have had the very best experience working with him. Chuck is honest and works very hard to pr More

by Debby Harper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 01, 2017

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Employee Rating

Helpful, fail, met expectations It helps to make an appointment to meet with Chuck since he is busy. We purchased the 2016 Camry and the service and "deal" received did meet our exp More

by Professor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 12, 2017

Dealership Rating

Harassment! I bought a Toyota Sienna at this dealership and paid cash for it. They have my husband and I signed a stack of paperwork about 10 signature pages and More

by Ex-customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Trey Rohrman

Apr 14, 2017

Bob Rohrman Toyota responded

Dear Mr. and Mrs. Customer, We DO apologize for having company policies that do not perceive to be Customer Friendly to your situation. Our team has been asked to follow a policy that requires a soft Credit Check on any of our clients wishing to write PERSONAL CHECKS for the purchase of a vehicle. Unfortunately, there are enough dishonest people that will write PERSONAL CHECKS without the funds to guarantee the amount. We will hate to loose your business over a company policy like this. Our history with our clients has proven to be an enjoyable buying experience and we believe that can be seen by the hundreds of positive reviews you can easily find online. Thank you for choosing Toyota and our team for your previous family transportation. Trey Rohrman and Team

Apr 14, 2017

Ex-customer responded

You asked me to come in to sign for credit check AFTER YOU HAVE CASHED MY CHECK!! And beside the sell price you have added $229 for paperwork fee, which is your obligation to provide. Plus without asking you also added some nonsense security fee of $398 into the final price, which I asked you to removed it. I know Bob for a long time and this is not how he does business! Money is not worth to cheated your customer. I rather drive extra miles to a more honest and trustworthy dealership. Sorry Bob, nobody is ever rich enough. Greed is an ugly monster.

May 16, 2016

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Employee Rating

The best of the best You Guys are assume. when we come in you are always there to help us in all we are trying to do. You guys are like family to us at least you treat as More

by truckman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trey Rohrman, JAY

May 16, 2016

Bob Rohrman Toyota responded

Thank you so much guys! You are apart of our Toyota Family :) We look forward to taking care of your basic maintenance needs. Thank you, Your Toyota Team

January 23, 2016

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Employee Rating

Regular service for 2006 Highlander We bought our highlander in 2005 from this dealership. In the past few years I have worked with Bob, Rich, any Tyler. I have the utmost satisfaction i More

by Mr. T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rich Gagnon, Tyler Ridge, Bob Taylor

December 06, 2015

Dealership Rating

Two Toyota's in one day! My wife and I stopped by your dealership two weeks before our purchase and we were impressed with the salesperson, Rhonda Long-Allen. She took the tim More

by RAV4jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rich Gagnon, Ronda Long-Allen, Jay Cochran

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