Excellent communication with service providers.
The valet car pickup service is helpful. Always dependable for our family.
The valet car pickup service is helpful. Always dependable for our family.
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by vacallanen
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Koons Arlington Toyota responded
Thank you for highlighting our clear communication and convenient valet pickup. We’re glad Christian and the team provided a reliable experience for your Toyota Prius v. We appreciate your family’s trust in our service.
Amazing customer service.
There is never a wait. This dealership defines efficiency. In addition, they were able to save money on my Wheel alignment
There is never a wait. This dealership defines efficiency. In addition, they were able to save money on my Wheel alignment
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by carfarley
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2026 -
Koons Arlington Toyota responded
It’s terrific to hear our team delivered efficient service with no wait for your Toyota Avalon. We’re glad we could help you save on the wheel alignment. Thank you for sharing your experience and trusting us with your vehicle.
Christian always goes out of his way to answer my
questions, investigate any potential issues with my car and provide effective solutions. Over the years he has helped keep me on the road and I truly
questions, investigate any potential issues with my car and provide effective solutions. Over the years he has helped keep me on the road and I truly appreciate his ongoing assistance.
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by paul k
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2026 -
Koons Arlington Toyota responded
We’re delighted Christian’s proactive approach has kept your Prius reliable over the years. Your ongoing trust means a lot to our team. Thank you for being a loyal Toyota Prius owner.
I very much appreciated Christian's assistance with my
aging car. I have worked with Christian for a long time and highly value his advice and counsel.
aging car. I have worked with Christian for a long time and highly value his advice and counsel.
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by jimrcausey
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2026 -
Koons Arlington Toyota responded
Thank you for the five-star review. We appreciate your long-term relationship with Christian and are happy his counsel has supported your Toyota. We look forward to helping you again.
got my battery covered under wty much appreciated
kept
me updated on status went the extra distance
me updated on status went the extra distance
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by rwhalen663
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2026 -
Koons Arlington Toyota responded
Christian and our service team are glad we could cover your Corolla Hatchback’s battery under warranty and keep you updated every step of the way. Thank you for recognizing our extra effort and for choosing us again.
They provided honest information and addressed my
concerns. Saeed helped me find a perfect match to replace my beloved used Prius
concerns. Saeed helped me find a perfect match to replace my beloved used Prius
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by SRMiller07
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2026 -
Koons Arlington Toyota responded
Thank you for your five-star review. We’re glad our advisors provided straightforward information and addressed your concerns. Enjoy your new Toyota that serves as a worthy successor to your beloved Prius.
May 24, 2026 -
Koons Arlington Toyota responded
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Christian Lobo was very professional, listened carefully
to all my requests, explained what services were to be provided, and finished the work in a timely manner. He also ensured I got a ride home and back
to all my requests, explained what services were to be provided, and finished the work in a timely manner. He also ensured I got a ride home and back. It was a pleasure working with him.
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by jorgeserraino
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2026 -
Koons Arlington Toyota responded
Thank you for sharing how Christian addressed your requests, explained the service and arranged rides for you. We’re glad the work on your Toyota RAV4 Hybrid was completed promptly and professionally. We look forward to serving you again.
Christian is a pleasure to work with.
He is a true professional and so easy to deal with.
He is a true professional and so easy to deal with.
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by bennogerson
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2026 -
Koons Arlington Toyota responded
Thank you for sharing your experience with Christian. We’re thrilled he made every step of your visit effortless and professional. Thanks for the 5-star review, and we look forward to serving your Toyota again.
May 23, 2026 -
Koons Arlington Toyota responded
Thanks for the great rating! We are always happy to help!
The Service Dept.
is good, and the employees very helpful. Your question asks me for the rating of the service center, and I couldn't give a 5 because of two things:
is good, and the employees very helpful. Your question asks me for the rating of the service center, and I couldn't give a 5 because of two things: Poor lounge area in terms of refreshments, and no car wash!
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by bwhiteadkins
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2026 -
Koons Arlington Toyota responded
Thank you for choosing Koons Arlington Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Service men were very nice but prices are too high.
Time to complete job was very good
Time to complete job was very good
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by farmersmailbox
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2026 -
Koons Arlington Toyota responded
Thanks for sharing about your experience with Koons Arlington Toyota. We appreciate your business and hope to see you again soon!
May 22, 2026 -
Koons Arlington Toyota responded
Hi, thanks so much for rating us so high! Be safe on the road!
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