Christian Lobo

Great prompt service in less time than expected, very professional and friendly staff, comfortable waiting area professional and friendly staff, comfortable waiting area More

by aliciagnese Verified Customer Verified Customer

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Christian Gudiel did an outstanding job providing thorough information and alternatives. and keeping me up to date when a part needed to be ordered. Frequent status reports. . Car was ready earlier thorough information and alternatives. and keeping me up to date when a part needed to be ordered. Frequent status reports. . Car was ready earlier than expected. Would recommend highly.. More

by JOANNE150 Verified Customer Verified Customer

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Fast, polite, not too expensive, and the help from Christian was great; he's an asset. Christian was great; he's an asset. More

by hsj Verified Customer Verified Customer

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Christian Lobo is a a delight to work with. Thank you for providing desks where we can work while we wait. Thank you for providing desks where we can work while we wait. More

by DANIELZIM Verified Customer Verified Customer

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The service team at Koons is top notch. I always look forward to working with Christian and his team! I always look forward to working with Christian and his team! More

by ciccarelli3 Verified Customer Verified Customer

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The Service Department is excellent. We have been bringing in our Toyotas since 2002. In particular, Christian Lob provides exceptional, personal and professional service. We have been bringing in our Toyotas since 2002. In particular, Christian Lob provides exceptional, personal and professional service. More

by ralph30 Verified Customer Verified Customer

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Simple reason for the low rating: I brought my 2020 Camry in for routine maintenance. A couple of years earlier I had purchased the extended maintenance plan, which gives you five visits for an oil change an in for routine maintenance. A couple of years earlier I had purchased the extended maintenance plan, which gives you five visits for an oil change and other basics. After I got home and looked at my bill for that last visit, I saw that I had been charged $65 for the extended maintenance. I wrote Chris and he said that was a mistake and he would refund the money. Nothing happened. I wrote him a couple of more times and each time he said the refund would be forthcoming. Still nothing. Finally, I wrote him one more time and never heard back. $65 is not going to make or break me. And I'm sure it won't hurt Koons if it sends me the $65. The issue now is, will the company live up to its obligations. More

by mannyschiffres Verified Customer Verified Customer

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Always get prompt and very efficient service at a reasonable price. Long-standing problems all fixed and follow up was very helpful reasonable price. Long-standing problems all fixed and follow up was very helpful More

by lproperjr Verified Customer Verified Customer

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Good support from Christian keeping me informed on the service and price for the tires service and price for the tires More

by kruce Verified Customer Verified Customer

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Koons Arlington Toyota has taken good care of my car for the past 15 years. They are thorough in their work, and that gives me peace of mind. the past 15 years. They are thorough in their work, and that gives me peace of mind. More

by phil.meilman Verified Customer Verified Customer

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