Chris Thomas | Page 5

We took our Monte Carlo to the dealer due to the blower not blowing out hot air. Was told a diagnostics fee of $140 would be charged, but would go towards parts and labor if we elected to do the repairs. W not blowing out hot air. Was told a diagnostics fee of $140 would be charged, but would go towards parts and labor if we elected to do the repairs. We were called by Chris to be told $714 to replace the blower motor and controller. He spoke to us in a rude manner, making it sound like we were idiots by questioning the quote. How he came up with that figure we are not sure since parts were just shy of $300. After receiving several quotes for half that, we went into dealership the next day to pickup car. Shawn then redid quote and came up with $515. While better, it was still more expensive than all other quotes we had received but we would have to pay $140 diagnostics anyway. That wouldn't make up difference so we decided we had no choice but to go through with it. However, we found out we were paying diagnostics fee anyways as a part of the quote for the car, which is not what we agreed to. Shawn "halfed" the fee to satisfy us, but that is not what was described to us. We never would have had them take car had they said we would pay $140 irregardless as other repair shops and dealers would not charge that if we were doing work. I called gm who then called service manager tom. What was the most disappointing is they had our car for over 24 hours for a job that essentially didn't even take 30 minutes to fix! Stay clear away from this dealership. We purchased three cars from them when they were sterling Chevrolet and serviced our car through them for years. We will never go to this dealership again with their horrible customer service and business practices! I will say while we were waiting for Tom to not help us, (when we went to pick up car) we were helped by Ricky. He is the only service dept guy I could recommend if you have to take your car to Ted Britt for service. He was very friendly, apologized for the bad experience we had dealing with Chris and Shawn and is the only one there who seemed to care. More

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Awful! I can't believe this still happens. In a world where information can pass so quickly and through so many channels, this service department is still trying to take advantage (read: scan you out of where information can pass so quickly and through so many channels, this service department is still trying to take advantage (read: scan you out of money) of you at every opportunity. This service is so bad that I called for an appointment and they said they could take me within the hour. I go, and when I get there, they say their computers have been down for 2-3 hours! Why didn't the central reservation center know that the location couldn't take customers!? Just common sense folks! They called me when their computers came back online and I scheduled for the next day. Now the real display of pure scams come to play. I'm not dumb. I knew exactly what was wrong with my car. I just don't have the tools. I explained to the service consultant my issue and I could tell he was only half concerned with my real issue. Their real game is to just get you in the door, do the "27 point inspection", and hope you buy into their "diagnosis" of your car. After "diagnosing" about $4000 in estimates for future repairs/work, they said they need to order a replacement for my issue that I came in for. This was a flat LIE! Like I said I'm not dumb but at the time I didn't want to jump the gun and argue. I hesitantly agreed to the new part thinking I have to double check my thought on the issue. The part had to be ordered which was good for me, because I didn't get out of the parking lot before I double checked my original assessment of the issue. Where they said the part broke and needed the replacement, I PROVED them to be wrong. I went back to the service counter and told them they were wrong. Of course they were defensive. The service manager jumped in and he FINALLY took a close look at my issue and agreed that my part was not broken. It just needed the appropriate effort and tool to fix the issue. They still had the nerve to charge me labor after it was so obvious they were trying to scam me. The experience was eye opening. I can tell you that the whole thing was a minor fix and inexpensive but that is not the point. This establishment can NOT be trusted! At the very hint of a questionable diagnosis, this place should know that they lose a customers trust. How can an automobile service department regain trust with a customer? The answer is that they can't. There is nothing they can do to re-establish trust with a smart consumer in the new Information Age. Bottom line: I knew what my issue was, they didn't address it and tried to scam me, I pointed out their mistake and they desperately tried to save face but couldn't. This place needs to know that their scams need to stop! More

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I took my 2010 Chevy Equinox in for an oil consumption issue and got excellent service. Chris Thomas and Rob Wilkey took care of everything for us. They were very friendly and treated us like VIPs. We wer issue and got excellent service. Chris Thomas and Rob Wilkey took care of everything for us. They were very friendly and treated us like VIPs. We were invited to look at brand new corvette which my son really enjoyed. My car has been running great since and I will definitely be back. This is the second great service experience I’ve had with this dealership. The first time involved a strange electrical issue that turned out to be a weak battery. They replaced it at no charge. More

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I worked with Chris Thomas and Tom Linnehan for a repair for my Chevy Avalanche. I found Chris to be very knowledgeable and honest. Chris went out of his way to answer all my questions, was very patient and for my Chevy Avalanche. I found Chris to be very knowledgeable and honest. Chris went out of his way to answer all my questions, was very patient and offered a lot of expertise. I had a minor issue with my lights and he was able to quickly fix it and didn't even charge me for it! I had another issue that needed to be escalated to GM motors and Tom was most efficient and effective in getting in touch with GM and ensuring that I got the part free of cost despite the fact that my warranty didn't cover it. The people here work hard to help you fix your car, take on responsibility for their actions and also do their best to save you money. I appreciate their dedication, extreme attention to customer service and their immense knowledge of vehicles and how warranties etc. work. I have been going to this service center for 2 years now and am completely satisfied. I would recommend it to anyone who is looking for a reliable and honest service center. Beyond that, ask for Chris - he's great! More

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I took our Honda Civic for a State and emissions inspection. Every single person I dealt with was so courteous, professional, kind and efficient that I will continue to come to this dealership any t inspection. Every single person I dealt with was so courteous, professional, kind and efficient that I will continue to come to this dealership any time I need any service for this car. I was very vulnerable, sad, and dizzy from meds I am taking since my husband has been killed in a car accident 2 weeks ago. I did not tell anyone there about this, but when I felt a bit dizzy the person doing the paperwork offered me a bagel (which I did not take, but felt so very grateful for her kindness). I am sorry I did not get her name. I will recommend this dealership to all my friends. P.S. The restrooms were spotless, as was the whole place. More

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Car problems have been a major stressor for me in the past, but the service department at Ted Britt helps to reduce that stress. Chris Thomas is very knowlegeable, professional, and friendly. He took a past, but the service department at Ted Britt helps to reduce that stress. Chris Thomas is very knowlegeable, professional, and friendly. He took a great deal of time to explain to me the car issues, checked with me (for understanding) and explained options. Robb, the service technician, also was very courteous and explained the steps he would be taking to correct the car problem. Afterwards, both Chris and Robb came back to me to give a final report. I was very appreciative and pleasantly surprised at the extraordinary customer service. -B.H. (Saturn Outlook owner) More

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I went to Ted Britt Chevrolet in Sterling as a "walk-in" to get state and emissions inspections done for my 2007 Saturn Vue and to schedule an appointment for an alignment since it was very busy. "walk-in" to get state and emissions inspections done for my 2007 Saturn Vue and to schedule an appointment for an alignment since it was very busy. Mr. Chris Thomas was very welcoming and professional. When I mentioned that I also wanted to separately schedule an alignment, he ensured my vehicle was seen immediately for the alignment while maintaining the vehicle's position in the long queue for the inspections. Mr. Thomas was very patient and an excellent listener. I described how the vehicle was shaking/vibrating, and he suggested and incorporated tire rotation and tire balance services while I waited. Mr. Thomas followed up with detailed information following the inspections and provided excellent suggestions and advice for consideration. At no time was I ever pressured into having any more services completed, and he was very patient. The checkout/payment process was very easy and Leslie Sterba was very personable, courteous and professional. It was a very pleasant experience, and I will definitely return. More

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It is extremely refreshing to finally have a dealership I know I can go to and not feel "scammed" as I do at some other Chevy dealerships in the area. My experience with Service Advisor, Chris Thomas, was a know I can go to and not feel "scammed" as I do at some other Chevy dealerships in the area. My experience with Service Advisor, Chris Thomas, was above and beyond Customer Service wise and this review is long overdue. I bought my Chevy Cobalt in June of 2008, back when it was still Sterling Chevrolet. Over the years, I have come in for a few oil changes, some emissions tests when needed for new plates, safety inspections - you know, the normal vehicle maintenance. I've been fortunate to have had Chris help me on occasion when bringing my car in and he is always friendly, no matter the day or reason I'm in. As a young woman, to finally feel that I'm not being taken advantage of with things my car "needs" or scared into getting certain things done on my car like Koons has done to me many of times, is a breath of fresh air. Chris shares things with me in terms of "If it were my car, this is what I would do/recommend" which I appreciate. My last visit back in April (I told you this was overdue, sorry Chris!), I was even taken back to see my car up in the garage and explained what 'so and so' was/meant by the great Service Tech, John Harris. Never in my life have I had a dealership or technician ever take the time to go above and beyond like that so I could actually see what they were talking to me about. It sure puts the confidence in me that Ted Britt Chevy is the place I want to take my car to time and time again. Thank you, Ted Britt Chevy for your honest, friendly employees who make it a breeze to bring in my car. I no longer dread having to "drop off my car" because it's a great environment you have within your dealership and outstanding employees. Having worked a management/Customer Service job before myself, I must say you sure do have all the right key components in your business that will bring your customers back time and time again for a job well done. Please make sure to thank Chris Thomas & John Harris for all they do for your customers! More

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Chris was wonderful to work with. He was friendly, helpful and informed me of the condition of my car. Service was quick and the waiting area was comfortable. helpful and informed me of the condition of my car. Service was quick and the waiting area was comfortable. More

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Went in for a State Inspection, and Chris was very helpful and friendly to work with. My car was done pretty quickly and I was pleased with the customer service. helpful and friendly to work with. My car was done pretty quickly and I was pleased with the customer service. More

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