Chris Short | Page 3

We always have good experience with Audi service . The communication relating to the status of work on the vehicle while it is there is outstanding . The service team always extends special effort to The communication relating to the status of work on the vehicle while it is there is outstanding . The service team always extends special effort to advise us of possible upcoming service needs . More

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Great service and attention to detail. Everyone from the service department to new vehicle sales we’re so helpful and professional. We will for sure make this our go to dealership. Everyone from the service department to new vehicle sales we’re so helpful and professional. We will for sure make this our go to dealership. More

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Christiana Serafin is always pleasant and helpful. As the brake issue we were having was a bit more complicated, Christiana had to involve her manager Chris Short. After making a few calls Chris was As the brake issue we were having was a bit more complicated, Christiana had to involve her manager Chris Short. After making a few calls Chris was able to resolve our problem beyond our expectations. Thank you for caring More

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Service is always excellent! I bring my car here always and the team is fantastic. I love when they clean my car after the service. Feels like a new car when they are done. I bring my car here always and the team is fantastic. I love when they clean my car after the service. Feels like a new car when they are done. More

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Always accommodating and kind. Chris the parts manager and Chris the mechanic always helpful and professional doing an excellent job. Chris the parts manager and Chris the mechanic always helpful and professional doing an excellent job. More

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Carlos was fantastic to work with! The entire experience from drop off to pick up exceeded my expectations. Best of all, the price they quote is the price you get! The entire experience from drop off to pick up exceeded my expectations. Best of all, the price they quote is the price you get! More

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Service advisor Brian Seymour was very helpful in addressing a noise I had been hearing at speed, as well as having the 30K service performed. Service Manager OK’d a goodwill repair of a broken part addressing a noise I had been hearing at speed, as well as having the 30K service performed. Service Manager OK’d a goodwill repair of a broken part not normally covered under warranty. Brian was thorough in all his explanations and the work was completed within the estimated time. Very satisfied with the overall experience. More

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Reliable and honest dealership. We bring 4 care here, 2 Porsche, 1 VW and 1 Audi, and haven't had a bad experience! They are friendly, courteous and the technician even sends you a We bring 4 care here, 2 Porsche, 1 VW and 1 Audi, and haven't had a bad experience! They are friendly, courteous and the technician even sends you a video of your car and the work done! Highly recommend giving them a try! More

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Carlos was rude, condescending, and unprofessional. After I got the “underinflated tire” warning on the way home from having my car serviced, I called Audi service and got Carlos. That warning light se After I got the “underinflated tire” warning on the way home from having my car serviced, I called Audi service and got Carlos. That warning light seems to come on every time Flemington Audi works on my tires, so I asked if he could make a note to put more air in next time. He said if it was my “feeling” that the tires were underinflated, he could do that, but the “fact” was that it was cold last night, and the temperature difference must have tripped the sensor. When I suggested he might want to avoid calling a customer’s opinion a feeling and his own opinion a fact, he just went off and started yelling at me. Yelling. I am not exaggerating. I later checked and found one underinflated tire. So not only did Carlos bully me, but his so-called fact was nonsense. Negligent service, verbal abuse when you point it out – these are not a formula for customer satisfaction. After trying for some time, I did get a callback from the service manager, Chris Short. He was clearly trying to help, but he could have handled the call in a more productive way. Here’s what I mean. Chris told me there was a recording of my call with the service rep. He said he would listen to the recording and, if he decided it merited any action, he would take care of it internally. In other words, I would never know the result. This is backwards. He should have listened to the recording BEFORE calling me. What I needed to know was whether Flemington Audi management condones aggressive, intimidating behavior by a male service rep toward a female customer. If he didn’t find that behavior offensive, I would know never to take my car there again. And if he did, I could have some confidence that the bullying was limited to one bad apple rather than the whole business. Chris did apologize, but it was a “sorry if you were offended” apology rather than “sorry for the unacceptable behavior.” The latter would have kept my family as customers. More

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We have bought numerous cars from Steve who makes sure we get exactly what we are looking for and feel comfortable from start to finish. And Christine in service makes us feel like we are home when we bring get exactly what we are looking for and feel comfortable from start to finish. And Christine in service makes us feel like we are home when we bring them in for service. More

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