Chris Schroeder | Page 28

Jacque was polite and friendly during our visit both in November and in January when we traded our 2020 Honda and purchased a new Hybrid Honda. He carefully explained the vehicles features and and during t November and in January when we traded our 2020 Honda and purchased a new Hybrid Honda. He carefully explained the vehicles features and and during the entire process did not try to sway me in any way. Would definitely request his services in the future for myself and recommend him to others. More

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Trevin was a great sales consultant! And everyone at Honda was friendly, knowledgeable and professional. And everyone at Honda was friendly, knowledgeable and professional. More

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Very friendly and informative about all the features of the car. He kept us in range with our budget the car. He kept us in range with our budget More

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Rylee Kiernan and Quinn Nickel have impeccable customer service skills. They answered all my questions until I was satisfied. Great people to have on Honda’s team at Bel Air Location. service skills. They answered all my questions until I was satisfied. Great people to have on Honda’s team at Bel Air Location. More

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Detailed, smooth process and nice people. Every question was answered professionally. Steven Young provided every information needed. Kudos to the team ! Every question was answered professionally. Steven Young provided every information needed. Kudos to the team ! More

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I had the displeasure of working directly with Chris Vanhorn ordering a new 2022 Civic, after being jerked around for over three months and the dealership taking my $1,500 deposit, I was told the car ne Vanhorn ordering a new 2022 Civic, after being jerked around for over three months and the dealership taking my $1,500 deposit, I was told the car never existed and was replaced with a 2023, raising my payment $110.00 per month. They blamed Honda for changing the car to a 2023 during the production. He even tried to sell me a touring model and an accord (both out of my price range we had already discussed) while I waited months for my car that was never ordered. The General Manger from Heritage FINALLY got involved and basically said it's my problem and it was ME demanding a color choice that was most of the problem. I contacted the executive leaders of North American Honda and they were unresponsive but you need to do this if you are getting mistreated by this dealer. Just Google the corp officers for Honda and then search for their email by name. The Heritage dealerships have some real integrity issues. I would drive further and pick a different dealership if a Heritage sign is hanging outside. In my opinion this a culture within the company that will not put the customer first and will NEVER be your advocate. I even heard how times are tough for them with sales being way down. That too was Honda's fault for not providing then cars to sell. More

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My daughter was able to find her first car on her first visit! She loves it! Every staff member we encountered were resourceful, professional, patient and friendly! Absolutely great experience and service! visit! She loves it! Every staff member we encountered were resourceful, professional, patient and friendly! Absolutely great experience and service! More

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