Chris Myers

Very fast and efficient. Used to go to Century West but their service has gone down hill. SM is much better now. Used to go to Century West but their service has gone down hill. SM is much better now. More

by bill@molin.ski Verified Customer Verified Customer

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Service was quick and efficient. I only wish they had a loaner for me but they were out I only wish they had a loaner for me but they were out More

by BARACHPHILIP Verified Customer Verified Customer

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They took excellent care of me and were very understanding. Very pleased! I highly recommend this dealer/service department. understanding. Very pleased! I highly recommend this dealer/service department. More

by tamarabogert Verified Customer Verified Customer

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Christopher provided amazing service. He was pleasant and attentive and provided an in - depth explanation of my service costs. He was pleasant and attentive and provided an in - depth explanation of my service costs. More

by beulahmcloyd Verified Customer Verified Customer

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Girls — avoid! They will charge you $500 just for breathing their air! Misogynistic and treated me like I knew nothing. My quote multiplied when they saw a young g They will charge you $500 just for breathing their air! Misogynistic and treated me like I knew nothing. My quote multiplied when they saw a young girl - before they even looked at my car. A kind woman over the phone told me the inspection would be complimentary after it survived the wildfires. She was so helpful and kind. When I arrived, I was passed off to CHRIS who did not treat me with the same respect. Never greeted me or looked me in the eyes, just continued chit chatting across the office w with another employee while pulling up my file. Then, before seeing my car…. he just handed me a paper to sign, stating that the inspection was actually going to be $300 (???) and he quoted me around $500 for my filter to be changed. Over the phone, I was quoted $300. I told him that the woman on the phone said the inspection is complimentary??? He pushed back, like I didn’t know what I was talking about, until he grabbed his phone and told someone SUSAN said it’s free !!!!! Who’s Susan?!?! She must be the nice woman who tried to help me. He spoke about her with such disrespect, in the same way I felt that he treated me. Then to make matters worse, he offered to call an Uber for me, and charged me $15 for it. LOL. Pathetic service. More

by Christina Verified Customer Verified Customer

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I have been purchasing my BMW cars from SMBMW for over 30 years and I must say I am extremely pleased with the sales department, service department and overall encounters with this dealership. It is very co years and I must say I am extremely pleased with the sales department, service department and overall encounters with this dealership. It is very comforting dealing with the same staff each time I visit SMBMW. They run a tight ship. More

by DOUG97 Verified Customer Verified Customer

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Got another an incredibly disappointing experiencecar service on Santa Monica dealership. Hopefully someone pay attention and get them down. service on Santa Monica dealership. Hopefully someone pay attention and get them down. More

by amirreza.abedi Verified Customer Verified Customer

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Poor service. Don’t know the national requirements. Lie about it. Go to Beverly Hills Don’t know the national requirements. Lie about it. Go to Beverly Hills More

by stevemeyer525 Verified Customer Verified Customer

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They took care of my BMW 3 series and it runs well. The check engine light still popped on but I am not too concerned. According to Google (hahaha), if i drive it around a while then possibly the sys The check engine light still popped on but I am not too concerned. According to Google (hahaha), if i drive it around a while then possibly the system will reset and the light will pop off. Let's see what happens. Overall, SM BMW took care of me and my old car very well. I will be back for the oil change in a few months. Thank you SM BMW More

by george@georgelinorganization.com Verified Customer Verified Customer

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The BMW in Santa Monica the customer service are friendly. Their helpful and answering questions. friendly. Their helpful and answering questions. More

by cansecovilma7 Verified Customer Verified Customer

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