Chris Myers

January 1, 2026 To: The Management of Santa Monica BMW Attention: Service Department Leadership I am writing to formally commend the exceptional service I received during my recent visit to Santa BMW Attention: Service Department Leadership I am writing to formally commend the exceptional service I received during my recent visit to Santa Monica BMW on January 15, 2025. My history with BMW is extensive; prior to my current vehicle, I owned a 1996 Z3 purchased in Orange County. Before making the switch to BMW, I primarily drove Fords, and I must say—what a difference. There is simply no comparison in terms of quality and experience. Since purchasing my 2011 BMW Z4 from your dealership in October 2011, I have remained a loyal customer. While my original service representative, Rey Silva, is no longer with the dealership, I have had the pleasure of working with both of your service managers over the years. I want to briefly mention Danny Garcia, who has always done a wonderful job when I have worked with him in the past. However, on this particular visit, I worked primarily with your other service manager, Cesar Cueve. I also want to extend my sincere thanks to my current service advisor, Chris Myers. It is always a pleasure to see Chris; his ever-changing hair color adds a wonderful touch of personality to the experience, but it is his consistent expertise and years of service that have earned my trust. The primary focus of this visit was a concern regarding the Footwell Module (FRM) extended warranty. With the 15-year coverage nearing its end in October 2026, I was understandably anxious about the long-term integrity of the module. I want to specifically thank Cesar for the way he handled this situation. While he remained diligent in adhering to company policy, he took my concerns seriously and truly listened to my perspective. We reached a mutual agreement to perform a comprehensive warranty-level inspection, which confirmed the FRM is communicating perfectly and requires no repairs. What truly sets Cesar apart—and what I appreciate most—is his accessibility and communication. In an industry where it is far too easy for management to avoid difficult conversations, Cesar never hides. He is incredibly prompt in returning emails and never ignores a message. Even when we might disagree or have different points of view on a policy, he remains engaged and responds directly rather than leaving things unaddressed. That level of transparency and responsiveness is rare and makes him a tremendous asset to your team. Additionally, the service team was exceptionally thorough in repairing my windshield washer system—replacing the pump and strainer and cleaning the reservoir—as well as performing a brake fluid flush. Everything is working perfectly, and it is a pleasure to have a fully functional vehicle again. It is because of professionals like Cesar, Danny, and Chris that I have remained a dedicated Santa Monica BMW client for over fourteen years. I highly recommend your service department to anyone who values integrity and excellent communication. Best regards, J Marshall Schoonover More

by icanhelpyoudoit Verified Customer Verified Customer

Report | Print

Excellent very genuine service from everyone… no need to be repeating- everything was done well… be repeating- everything was done well… More

by dianefrome Verified Customer Verified Customer

Report | Print

I went in for a service recall. I arrived early for my appointment. At first, they coldly told me I had to leave the car all day. This was my first time here because I moved into I arrived early for my appointment. At first, they coldly told me I had to leave the car all day. This was my first time here because I moved into the area. This is my only transportation and I'm a disabled Veteran. I then spoke to someone else, and she referred me to Chris. I told him I had to wait. He said he would see what he could do. I then went to your rather small waiting space without the amenities I had at my prior dealership (Century West in Alhambra). Not feeling to good so far and was thinking about your many negative reviews. While there I visited the service department where I made several purchases. They were helpful. I waited less than an hour until my car was ready. I commend Chris for helping me out and the lady that gave me my paperwork was really great. I forgot her name, but it was something unusual. I haven't decided if yours will be my new dealership. You need to improve your scheduling process as I expected to be serviced right away as I made an appointment. More

by 21JAVA Verified Customer Verified Customer

Report | Print

The stuff is attentive. The service is fast and efficient. They have great communication and my car is always ready and clean when I pick it up The service is fast and efficient. They have great communication and my car is always ready and clean when I pick it up More

by Alejandra Gorsse Verified Customer Verified Customer

Report | Print

This dealership is very efficient in every sense. Didn't take any time at all to drop off or pick up my car for the annual service and maintenance. At the same time took care of a factory recall. The Didn't take any time at all to drop off or pick up my car for the annual service and maintenance. At the same time took care of a factory recall. They also offered me a loaner for the day. Chris was at his usual best explaining everything in detail. Have boon going to them for years and will continue to do so. More

Report | Print

This is the 7th car Ive bought form this amazing dealership. The customer service, efficiency , cleanliness and overall vibe is exceptional. They have always made any transaction there be seamless a dealership. The customer service, efficiency , cleanliness and overall vibe is exceptional. They have always made any transaction there be seamless and you feel like a valued customer l More

by LESLIE.MAYER Verified Customer Verified Customer

Report | Print

Chris explained everything thoroughly & everyone was helpful! I will bring my BMW here for service again! helpful! I will bring my BMW here for service again! More

by Alex L Verified Customer Verified Customer

Report | Print

I was very disappointed that when I dropped my car off they gave me an Uber credit to go back home. When I picked up my car from its warranty work there was a $15 charge for the Uber. Had that been explai they gave me an Uber credit to go back home. When I picked up my car from its warranty work there was a $15 charge for the Uber. Had that been explained to me ahead of time I would’ve used my own Uber account and gone for less than $15, they did promptly refund the money but it’s a bad business practice and indicative of a level of disregard that does not correlate with the cost of a BMW. I was also told to wait 15-20 minutes for them to bring my car around because it was being washed and I did wait 10 minutes. My car had been parked under a tree and was completely unwashed, Beverly Hills BMW is right down the street, I will try them next time I need warranty work, which is hopefully never. More

by BMW Driver Verified Customer Verified Customer

Report | Print

The dealership has streamlined everything. ...so easy to make an appointment, drop of, pick up, give client a loaner, get Uber..... everything absolutely done efficiently and perfectly. As usua ...so easy to make an appointment, drop of, pick up, give client a loaner, get Uber..... everything absolutely done efficiently and perfectly. As usual Chris was great ! More

Report | Print

It’s been easy to schedule appointments and bring car for service at this location. When it comes to regular maintenance, everything has been done well and within reasonable time frame. There is also an opti service at this location. When it comes to regular maintenance, everything has been done well and within reasonable time frame. There is also an option for use BMW-provided Uber rides for customers after the car drop off (not sure about the radius since I haven’t used it myself). Staff has been always very friendly so combined with good quality work I’d recommend this service center location More

by WESTCHELSEA270 Verified Customer Verified Customer

Report | Print