Chris Moss

7 WEEKS. They have had my Jeep in for service for 7 WEEKS. Went in January 29th. Completely unresponsive when I try to get more info. Lifetime warranty....som They have had my Jeep in for service for 7 WEEKS. Went in January 29th. Completely unresponsive when I try to get more info. Lifetime warranty....someone submitted the paperwork incorrectly. Service managers, both old and new, of zero help. Informed the new one I would be in to pick a loaner (that I am entitled to) within the hour. One of the salesman walked.us to his office area and let him know we were there. 15 MINUTES LATER he decides to come out of the office. No apology, no explanation, no further information. That was on Feb 26th. Contacted the dealer principal. Said he would get more info and call me back. Guess what?? NO RESPONSE. On March 6th, I am finally told it was resubmitted correctly, but now they want records.from previous dealer service. They have a VIN number and all systems that can see work. But no, I have to now contact the previous dealers from my previous state and get more paperwork....sure, let me do your job for you. Sent paperwork electronically on Mar 7th....STILL NOTHING. I have no words. I'm now contacting Jeep directly. NEVER AGAIN. More

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Clean functional and respectful of my time. A full service dealership may cost more but can precisely fix and maintain your RAM truck. A full service dealership may cost more but can precisely fix and maintain your RAM truck. More

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Staff was very helpful and service was excellent . Work was completed on time as promised. Work was completed on time as promised. More

by DEANOBEY Verified Customer Verified Customer

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Horrible experience. Had to take my truck back here again for def issues. Continuous regen. Took it in on tue got it back on thursday, picked it up and it was doing the Had to take my truck back here again for def issues. Continuous regen. Took it in on tue got it back on thursday, picked it up and it was doing the exact same thing that it was doing when I dropped it off. They only put a recall sensor in it and gave it right back to me. Took it right back to them on Friday. And it just sat there. Advisors never called me back everytime I called they had no info on my vehicle. My vehicle was just sitting there.Contacted the GM twice still no help. Ended up having to contact ram care. Dealer told me that it would take 3 weeks for the parts to come in and then about a week to do the repairs. Not to mention it was back in the shop for the same thing that they previously supposed to have repaired. (Def system which is a whole other conversation about the 2022 3500 ram def system)After contacting ram care they got my truck ready in THREE DAYS. I don’t know how they did that but thanks to Ram Care they got it done. Will never ever revisit this dealership.Ever. More

by kmgenterprises21 Verified Customer Verified Customer

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Amber was fantastic! Told me everything I needed and was extremely knowledgeable! Was very kind and answered all my questions! Told me everything I needed and was extremely knowledgeable! Was very kind and answered all my questions! More

by STEPHENLOESCH4 Verified Customer Verified Customer

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Amber was fantastic and very helpful! She was also very knowledgeable and answered every question I had! Shay was great too and was so kind and happy to help us too! She was also very knowledgeable and answered every question I had! Shay was great too and was so kind and happy to help us too! More

by STEPHENLOESCH4 Verified Customer Verified Customer

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Great customer service Destiny is a true Professional i believe she wants you to leave happy believe she wants you to leave happy More

by pctreeman Verified Customer Verified Customer

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Worst customer service over I will never return. Overcharged me about $500. It was completely rude the whole time. Overcharged me about $500. It was completely rude the whole time. More

by destinyyy.ann Verified Customer Verified Customer

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The staff are always courteous and professional. They have consistently performed excellent service on both of my vehicles. They have consistently performed excellent service on both of my vehicles. More

by STEVE Verified Customer Verified Customer

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Work was done as requested and in a timely manner. All work was completed and car was left clean. All work was completed and car was left clean. More

by lawsonmanley Verified Customer Verified Customer

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