Amber Harrison

I took my vehicle in for an oil change, rotation, and a battery check...specifically the battery check as I have had a message pop up for almost a month about my aux switches being disabled due to battery battery check...specifically the battery check as I have had a message pop up for almost a month about my aux switches being disabled due to battery charging. The service advisor told me that was normal and it's a warning to let you know the switches are unavailable because the battery is charging and there were no codes on the diagnostic tool. However, she said they will do a thorough check on my batteries to be sure. This was before noon, I go pick up my vehicle and the paperwork says batteries checked and tested fine. I'm no vehicle expert, but, that just didn't sit right with me considering my car wouldn't start this morning on my way to the dealership. I immediately drove from WH CDJ to another dealership and had my batteries checked...my main battery was 61 cca and my aux battery was also testing very low. Great job Winter Haven CDJ. If I had not gone to another dealership to actually have my batteries checked, your negligence could have caused my three year old to be stranded somewhere in this 95 degree heat. I am a very understanding person and I try my best not to be a burden...I accidentally made my appointment for July, not June in the jeep app and I only left my vehicle there because they said it was not that busy; however, if they couldn't do a 5 minute battery check, clearly they were too busy. Also, there were two codes to speak that were showing when the second dealership ran their diagnostics...even though WH said there were no issues. Stay away from this dealership, unless you like being stuck on the side of the highway in FL. More

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Very disappointing with the service department no sense of care or urgency and no follow-ups. During the handoff they never checked the car check engine light was on. of care or urgency and no follow-ups. During the handoff they never checked the car check engine light was on. More

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Always nice to deal with. Very professional. Never had a bad experience anytime I have been there. Very professional. Never had a bad experience anytime I have been there. More

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Thank you for helping with my oil change! Great service and accommodating my schedule too! Great service and accommodating my schedule too! More

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My 17 year old daughter Had an appointment for an oil change...was there for 1 and half hours..... change...was there for 1 and half hours..... More

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Have bought 3 cars and use them for service. Worth the drive from Lakeland (or Tampa/Orlando) to use dealer that is old school, no high pressure sales and takes care of the customer. Worth the drive from Lakeland (or Tampa/Orlando) to use dealer that is old school, no high pressure sales and takes care of the customer. More

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Their service is excellent right on time time. I would recommend my friend for this dealership . I would recommend my friend for this dealership . More

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Steve Choinier is an experienced, knowledgeable and professional Service Manager. He goes out of his way to stay involved in any service issue that may arise and service issues may arise from time to professional Service Manager. He goes out of his way to stay involved in any service issue that may arise and service issues may arise from time to time. He takes the time to listen and will work with the customer to resolve the matter. Steve is personable, knowledgeable and cares about providing to notch Customer Service. Thank you Dodge Chrysler Jeep for hiring and supporting Steve Choinier. Steve provides "benchmark" management skills and will do his best to make sure the customer is provided with quality service. More

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Great service prompt and courteous. My service writer Samantha was great. Will be coming back. My service writer Samantha was great. Will be coming back. More

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Amber in service and Clint in sales are absolutely the best !! I’m always treated with respect and feel like my needs are being met to satisfaction best !! I’m always treated with respect and feel like my needs are being met to satisfaction More

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