Chris Mercer
Chris Mercer at Larson Ford
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Chris Mercer

Q/L Manager - Service Advisor

Larson Ford

1150 Ocean Ave
Lakewood, NJ 08701

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4.8
87 Reviews

Dealership Experience

12 yrs, 5 mos

4.8

87 Reviews

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87 Reviews of Chris Mercer

February 22, 2025

Dealership Rating
Employee Rating

Very professional and courteous staff Work was done in a timely matter Will go back for future service More

by Chrishernan57
Service Price Transparency
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Recommend Dealer
Yes

February 19, 2025

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Great dealership and sales and service department. Thy are knowledgeable and extremely helpful .. thank yiu More

by donnasilk
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 19, 2025

Larson Ford responded

Thank you for the kind words about our team at Larson Ford! We're delighted to hear that our sales and service departments provided knowledgeable and helpful assistance. We appreciate your support!

February 05, 2025

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Everyone was helpful and efficient . A great experience going to Larsen ford the best one I've had after years of purchasing/ leasing from other dealers More

by herrlisa9
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk

Feb 05, 2025

Larson Ford responded

We're delighted to hear that your experience at Larson Ford was the best you've had! Thank you for stopping by to share your glowing review with us!

January 28, 2025

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Chris and the service team at Larson are professionals who are passionate about delivering superior customer service More

by Tom G
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert Larson, Tracy Black

Jan 28, 2025

Larson Ford responded

Tom, we're delighted to hear that Chris and the Larson Ford service team provided you with exceptional customer service. Thank you for sharing your experience!

January 10, 2025

Dealership Rating
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Chris is a great person to deal with. He speaks to you not down. He we t the e tra yard to contact me during the day to keep me updated. Which is something new for me. I've been to many More

by gilliswm
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Finamore

Jan 10, 2025

Larson Ford responded

Thank you for sharing your experience with Chris and the team at Larson Ford! We're delighted to hear that our service stood out, especially in keeping you updated throughout the process. We appreciate your trust and look forward to serving you in the future!

January 08, 2025

Dealership Rating
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I received timely updates with no sales pressure from the service team. And all work was completed exactly as expected. More

by rm051488
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 09, 2025

Larson Ford responded

We're delighted to hear that our service team at Larson Ford provided timely updates and met your expectations without any sales pressure. Thank you for sharing your experience!

Jan 09, 2025

rm051488 responded

It was a pleasure using your dealership for my service.

December 03, 2024

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Chris from service is the best. Best prices in town. Definitely recommend for all service More

by kkat955
Service Price Transparency
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Recommend Dealer
Yes
Dec 03, 2024

Larson Ford responded

Thank you for trusting Chris and Larson Ford with your business!

November 18, 2024

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Great fast and friendly service each and every time. No complaints at all from this satisfied customer! More

by lesthompson357
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk

Nov 18, 2024

Larson Ford responded

Thank you for the fantastic feedback! We're delighted to hear that you're consistently satisfied with our service at Larson Ford. Looking forward to your next visit!

November 15, 2024

Dealership Rating
Employee Rating

They've taken great care of my 2020 Explorer ST since I purchased it from same dealership in July 2019. Pre-work inspections are thorough and let me know when maintenance needs are "now" or "next visit" s More

by jphurley0907
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk , From Service Dept.: Steve, Chris P.

Nov 15, 2024

Larson Ford responded

We're delighted to hear that our team at Larson Ford has been able to keep your 2020 Explorer ST in top shape! It's great knowing the pre-work inspections have helped you plan maintenance effectively. Thank you for trusting us with your vehicle's care!

October 25, 2024

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Employee Rating

very professional and helpful repaired problem and found and corrected other issues would not hesitate to recommend them More

by tomzeyer
Service Price Transparency
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Recommend Dealer
Yes
Oct 25, 2024

Larson Ford responded

Tom, we're delighted to hear that our team at Larson Ford provided professional and helpful service. Thank you for recommending us!

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