Susan Havrilla
Susan Havrilla at Larson Ford

Susan Havrilla

Ford Certified Product Specialist

Larson Ford

1150 Ocean Ave
Lakewood, NJ 08701

Contact Me
5.0
89 Reviews

Dealership Experience

10 yrs

Industry Experience

13 yrs, 10 mos

5.0

89 Reviews

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89 Reviews of Susan Havrilla

May 05, 2026

Dealership Rating
Employee Rating

John K has always been very professional and is very knowledgeable. All staff are very friendly. My car had a recall and needed a computer upgrade. Larson Ford is the best !!! More

by chiefjhr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracy Black, John Kaiser

May 06, 2026

Larson Ford responded

We’re proud to have your continued trust and support! It means a lot to read how helpful John and the rest of our team have been. We’ll be sure to pass along your kind words! Thank you, from all of us at Larson Ford.

January 04, 2026

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Employee Rating

Knowledgeable staff, excellent and speedy service made buying my car an easy process. Thank you! More

by Sandra.dauria
Recommend Dealer
Yes

Other Employees Tagged: Hugo Gorno

Jan 06, 2026

Larson Ford responded

Thank you, Sandra, for stopping by to leave Larson Ford a wonderful review!

December 31, 2025

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I’ve gotten at least 5 cars from Larson and have always had a great experience More

by Ldg827
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Pellicano

Jan 08, 2026

Larson Ford responded

Thanks so much for the 5-star review of Larson Ford!

December 17, 2025

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Great communication and very easy to deal with. An amazing experience as usual. Thank you! More

by MK Shalhoub
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Dec 17, 2025

Larson Ford responded

Thanks so much for taking the time to leave Larson Ford a great review!

December 15, 2025

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I shopped around and talked with a few other salesperson. Susan made me feel the most comfortable. She was friendly and open to listen instead of trying to upsell me on a car. I enjoyed experience and will b More

by nicoleann13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tracy Black

Dec 16, 2025

Larson Ford responded

We’re so pleased Susan made you feel comfortable and supported throughout your purchase. Thank you for shopping with us at Larson Ford! We’ll be sure to pass along your kind words to her. Safe travels in your new car, Nicole!

November 10, 2025

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Could not have had a better experience with Susan at Larson Ford. The team made the buying process very easy and Tracy from the finance department talked me through the whole process! Thank you Susan an More

by Rob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tracy Black

Nov 11, 2025

Larson Ford responded

Rob, thank you for choosing Larson Ford and for sharing your experience with Susan and Tracy! We look forward to seeing you next time.

October 30, 2025

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Susan was absolutely amazing to work with. She made the entire process from start to finish as easy as possible. Phenomenal customer service! Please ask for her when you go in! More

by megs.clifford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 30, 2025

Larson Ford responded

Thank you for the awesome review! We'll be sure to pass along your kind words to Susan. Thank you for choosing Larson Ford!

October 29, 2025

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Employee Rating

This is my second truck I’ve bought from Susan and Larson Ford and I couldn’t be happier with the experiences! Susan was amazing and I would highly recommend her to anyone looking for a sales representative More

by Bpmcelwee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tracy Black

Oct 29, 2025

Larson Ford responded

Thank you for your loyalty and kind words! We look forward to serving your future truck needs. Susan will appreciate your praise!

June 27, 2025

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This is my fifth car from Larson Ford. I wouldn’t go anywhere else. The most pleasant experience I have ever had getting a new vehicle. More

by christinepetitclair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 01, 2025

Larson Ford responded

Christine, thank you for your continued trust in Larson Ford! We're delighted to hear that each experience has been pleasant and look forward to serving you again in the future. Enjoy your new vehicle!

June 14, 2025

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Employee Rating

I had a great experience! ! Susan was very patient and took the time to find exactly what I wanted. I am very happy with my experience here and will continue to come in the fut More

by giants1013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 16, 2025

Larson Ford responded

We're delighted to hear that Susan provided you with a great experience at Larson Ford! It's wonderful to know you're happy and plan on returning for future needs. Thank you for your support!

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